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Website Support Jobs in Georgia (NOW HIRING)

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be ...

Solmax

Product Data Specialist

Ringgold, GA · On-site

... the website. * Support business intelligence and system cross functional ERP teams by creating appropriate analytics and providing accurate source data. * Develop, implement and execute reports to ...

Solmax

Product Data Specialist

Ringgold, GA · On-site +1

... the website. * Support business intelligence and system cross functional ERP teams by creating appropriate analytics and providing accurate source data. * Develop, implement and execute reports to ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be ...

Team Velocity

Website Performance Manager

Atlanta, GA · On-site

$65K - $80K/yr

As a Website Performance Manager (WPM) , you are the Website relationship owner for our automotive ... You will support and respond to all dealership inquiries quickly, solving most issues instantly.

Team Velocity

Website Performance Manager

Atlanta, GA · Remote

$65K - $80K/yr

As a Website Performance Manager (WPM) , you are the Website relationship owner for our automotive ... You will support and respond to all dealership inquiries quickly, solving most issues instantly.

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be ...

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All JobsWebsite Support JobsWebsite Support Jobs in Georgia

Website Support information

What is website support?

Website support refers to the services and assistance provided to maintain, troubleshoot, and optimize websites. This can include tasks such as fixing technical issues, updating content, ensuring security, resolving user problems, and keeping the website running smoothly. Website support professionals may work with website owners, businesses, or organizations to ensure their online presence is reliable and up-to-date. They often use various tools to monitor site performance and address any issues that arise quickly. Effective website support helps prevent downtime and ensures a positive experience for website visitors.

What are the key skills and qualifications needed to thrive as a website support specialist?

To thrive as a Website Support specialist, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by experience or certifications in web development or IT support. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, patience, and problem-solving abilities help you address user issues effectively and build positive client relationships. These skills are essential for ensuring websites run smoothly, minimizing downtime, and delivering a seamless user experience.

What are some common challenges faced by website support professionals, and how can they effectively manage them?

Website support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, handling urgent requests, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to stay updated on web technologies, use clear communication, and prioritize tasks based on urgency and impact. Collaborating closely with developers and content teams also helps ensure that recurring issues are addressed at the source, reducing repeat support tickets.

What is the difference between Website Support vs Web Developer?

AspectWebsite SupportWeb Developer
Primary RoleMaintains and troubleshoots existing websitesDesigns, develops, and builds new websites
Skills & CertificationsBasic HTML, CSS, troubleshooting skills, customer serviceProgramming languages (JavaScript, PHP, etc.), coding certifications, design skills
Work EnvironmentSupport teams, client sites, help desksDevelopment teams, tech companies, agencies
Typical TasksBug fixing, updates, user supportCreating new features, coding, testing

Website Support focuses on maintaining and troubleshooting existing websites, ensuring smooth operation and user satisfaction. Web Developers, on the other hand, are responsible for creating and building new websites or features. While both roles require some technical skills, Web Developers typically have more advanced coding expertise. Understanding these differences helps employers and job seekers find the right fit for their needs.

Website Support jobs near you
Infographic showing various Website Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Support/Deployment Tier 1 Specialist

TradePending

Atlanta, GA • On-site

Full-time

Posted 12 days ago

Job description

Job Type
Full-time
Description
About Protomiq
At Protomiq, we believe that the auto dealerships that win are the ones that create better experiences for their customers. That's why we build technology that helps dealers connect with shoppers, turn interest into action, and drive measurable business results.
More than 6,000 dealerships across North America rely on Protomiq's solutions to engage customers, improve performance, and stay competitive in a rapidly evolving market.
From independent dealerships to some of the largest dealer groups and automotive brands in the industry, Protomiq is trusted by dealerships focused on what comes next.
If you're excited by innovation, customer impact, and the opportunity to help shape the future of automotive retail, you'll fit right in.
Working at Protomiq
At Protomiq, your work matters. We're a team of builders, problem-solvers, and innovators who are passionate about helping our customers succeed. Here, you'll be empowered to move quickly, embrace new ideas, and make a visible impact on the business.
We offer competitive compensation, comprehensive benefits, professional development opportunities, and a culture built on collaboration, accountability, and growth.
Who you are
You are a self-driven problem solver, comfortable working independently in a dynamic technical environment. Your organizational and prioritization skills are a strength, and you thrive in fast paced client service situations. Your leaders and peers see your drive for success, matched only by your internal drive to get it right and on time.
What you will do
Our Tier 1 Specialists complete basic customer requests, assist with website installations, configure plugins and integrations, and manage third-party technical requests to ensure accurate and timely task resolutions. You will also perform quality assurance checks, maintain detailed account documentation, and collaborate closely with the Tier 2 team to expand your technical knowledge and continuously improve operational processes and customer support experiences.
Job Responsibilities:
  • Complete basic customer requests and website installations while delivering a positive customer experience through clear communication and exceptional customer service
  • Provide Tier 1 technical support for basic customer requests, product setup, and deployment activities across Protomiq products
  • Submit and manage third party technical configuration requests
  • Configure website plugins, integrations, and tools according to company standards and customer requirements
  • Perform quality assurance checks to confirm accurate account and plugin setups
  • Maintain accurate notes, status updates, and account documentation within internal systems
  • Collaborate with the tier 2 team to advance technical and operational skill levels

Requirements
  • 1 year experience with website support or business process management
  • Exceptional problem-solving skills
  • Effective listening skills
  • A genuine passion for delivering exceptional customer experiences
  • Ability to navigate ambiguity and resolve customer inquiries with confidence
  • Proficiency in multitasking and managing open tickets and tasks
  • Self-motivated with the ability to work independently while collaborating with other teams

Preferred Skills
  • Experience with website troubleshooting - Basic html skill
  • Experience in ticketing applications such as Salesforce, Zendesk, or similar tools
  • Experience with automotive dealers and products
  • Experience in a SaaS or proprietary software technical support environment

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