Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems. Responsibilities: Take ownership of technical issues ...
Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems. Responsibilities: Take ownership of technical issues ...
Website Lead
Brookfield, WI · On-site
Our culture of inclusion and collaboration enables us to support our members' financial wellbeing ... The Website Lead will take a data-first approach to continuously identify opportunities for ...
Website Lead
Brookfield, WI · On-site
Our culture of inclusion and collaboration enables us to support our members' financial wellbeing ... The Website Lead will take a data-first approach to continuously identify opportunities for ...
Website Developer
Elmwood, WI · On-site
Develop, maintain, and support company websites, e-commerce stores, and related digital services * Customize website themes, templates, product pages, landing pages, forms, navigation, and ...
Website Developer
Elmwood, WI · On-site
Develop, maintain, and support company websites, e-commerce stores, and related digital services * Customize website themes, templates, product pages, landing pages, forms, navigation, and ...
Website Lead
Brookfield, WI · On-site
Our culture of inclusion and collaboration enables us to support our members' financial wellbeing ... The Website Lead will take a data-first approach to continuously identify opportunities for ...
Website Lead
Brookfield, WI · On-site
Our culture of inclusion and collaboration enables us to support our members' financial wellbeing ... The Website Lead will take a data-first approach to continuously identify opportunities for ...
The position supports UW-Stout's strategic marketing initiatives for student recruitment, retention ... The Website Content Specialist researches, develops, and maintains written content and visual ...
The position supports UW-Stout's strategic marketing initiatives for student recruitment, retention ... The Website Content Specialist researches, develops, and maintains written content and visual ...
Website Content Specialist
Menomonie, WI · On-site +1
$45K/yr
The position supports UW-Stout's strategic marketing initiatives for student recruitment, retention ... The Website Content Specialist researches, develops, and maintains written content and visual ...
Website Content Specialist
Menomonie, WI · On-site +1
$45K/yr
The position supports UW-Stout's strategic marketing initiatives for student recruitment, retention ... The Website Content Specialist researches, develops, and maintains written content and visual ...
Marketing Associate
Milwaukee, WI · On-site
Digital Marketing and Website Support * Assist with website content updates, landing pages, SEO improvements, digital advertising support, and analytics tracking to improve visibility and generate ...
Quick apply
Marketing Associate
Milwaukee, WI · On-site
Digital Marketing and Website Support * Assist with website content updates, landing pages, SEO improvements, digital advertising support, and analytics tracking to improve visibility and generate ...
IT Web Admin Intern (Org Wide)
Fond Du Lac, WI · On-site
$14.75 - $19.75/hr
Under the supervision of the IT Operations Manager, the IT Web Admin Intern will support LC Plus Technology by assisting with website administration, provider website compliance initiatives, and ...
IT Web Admin Intern (Org Wide)
Fond Du Lac, WI · On-site
$14.75 - $19.75/hr
Under the supervision of the IT Operations Manager, the IT Web Admin Intern will support LC Plus Technology by assisting with website administration, provider website compliance initiatives, and ...
Senior Digital Strategist
Milwaukee, WI · On-site
Support website redesigns, migrations, and digital transformation initiatives. * Lead website development projects as needed Analytics & Performance * Define KPIs, measurement frameworks, and ...
Senior Digital Strategist
Milwaukee, WI · On-site
Support website redesigns, migrations, and digital transformation initiatives. * Lead website development projects as needed Analytics & Performance * Define KPIs, measurement frameworks, and ...
Direct Support Professional
Madison, WI · On-site
$16.50/hr
Join a team of dedicated, compassionate individuals providing support to young adults in their home ... To learn more about RISE UP, please visit our website at www.iriseup.org. Experience not required ...
Quick apply
Direct Support Professional
Madison, WI · On-site
$16.50/hr
Join a team of dedicated, compassionate individuals providing support to young adults in their home ... To learn more about RISE UP, please visit our website at www.iriseup.org. Experience not required ...
Direct Support Professional
Madison, WI · On-site
Join a team of dedicated, compassionate individuals providing support to young adults in their home ... To learn more about RISE UP, please visit our website at www.iriseup.org. Experience not required ...
Direct Support Professional
Madison, WI · On-site
Join a team of dedicated, compassionate individuals providing support to young adults in their home ... To learn more about RISE UP, please visit our website at www.iriseup.org. Experience not required ...
Direct Support Professional
Sun Prairie, WI · On-site
$17.50/hr
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
Direct Support Professional
Sun Prairie, WI · On-site
$17.50/hr
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
Family Support Specialist
Menomonie, WI · On-site
$18/hr
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
Family Support Specialist
Menomonie, WI · On-site
$18/hr
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
Family Support Specialist
Menomonie, WI · On-site
$18/hr
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
Family Support Specialist
Menomonie, WI · On-site
$18/hr
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
Direct Support Professional
Platteville, WI · On-site
$16.32/hr
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
Direct Support Professional
Platteville, WI · On-site
$16.32/hr
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
Family Support Specialist
Menomonie, WI · On-site
$18/hr
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
Family Support Specialist
Menomonie, WI · On-site
$18/hr
... you can visit our website here: Who We Are - CDWI This is a heartwarming opportunity for ... Our goal is to help individuals be in more control of their own supports and to have a say in who ...
Customer Support Specialist
Hudson, WI · On-site
$25 - $30/hr
Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...
Customer Support Specialist
Hudson, WI · On-site
$25 - $30/hr
Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...
Customer Support Specialist
Hudson, WI · On-site
$25 - $30/hr
Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...
Customer Support Specialist
Hudson, WI · On-site
$25 - $30/hr
Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...
Website Support information
What is website support?
Website support refers to the services and assistance provided to maintain, troubleshoot, and optimize websites. This can include tasks such as fixing technical issues, updating content, ensuring security, resolving user problems, and keeping the website running smoothly. Website support professionals may work with website owners, businesses, or organizations to ensure their online presence is reliable and up-to-date. They often use various tools to monitor site performance and address any issues that arise quickly. Effective website support helps prevent downtime and ensures a positive experience for website visitors.
What are the key skills and qualifications needed to thrive as a website support specialist?
To thrive as a Website Support specialist, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by experience or certifications in web development or IT support. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, patience, and problem-solving abilities help you address user issues effectively and build positive client relationships. These skills are essential for ensuring websites run smoothly, minimizing downtime, and delivering a seamless user experience.
What are some common challenges faced by website support professionals, and how can they effectively manage them?
Website support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, handling urgent requests, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to stay updated on web technologies, use clear communication, and prioritize tasks based on urgency and impact. Collaborating closely with developers and content teams also helps ensure that recurring issues are addressed at the source, reducing repeat support tickets.
What is the difference between Website Support vs Web Developer?
| Aspect | Website Support | Web Developer |
|---|---|---|
| Primary Role | Maintains and troubleshoots existing websites | Designs, develops, and builds new websites |
| Skills & Certifications | Basic HTML, CSS, troubleshooting skills, customer service | Programming languages (JavaScript, PHP, etc.), coding certifications, design skills |
| Work Environment | Support teams, client sites, help desks | Development teams, tech companies, agencies |
| Typical Tasks | Bug fixing, updates, user support | Creating new features, coding, testing |
Website Support focuses on maintaining and troubleshooting existing websites, ensuring smooth operation and user satisfaction. Web Developers, on the other hand, are responsible for creating and building new websites or features. While both roles require some technical skills, Web Developers typically have more advanced coding expertise. Understanding these differences helps employers and job seekers find the right fit for their needs.
Contractor
Re-posted 12 days ago
Job description
Company Description
Krg Tech inc
661 558 0000* 509
Job Description
Job Description:
Primary Goal: Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems.
Responsibilities:
Take ownership of technical issues raised through troubleshooting, resolution, and verification.
Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources.
Help to remove impediments from dev team to keep sprints on track.
Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases.
Responsible for all public-facing technology from the server through the application all the way to and on the end users' device.
Monitor and ensure proper performance of applications.
Troubleshoot and replicate production issues to fix or assign to developers to address.
Bridge any gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors.
Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications.
Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.
Take ownership of all changes affecting production.
Partner with QA to perform, stress, performance, and integration testing.
Report progress and status of assigned tasks to project teams and managers.
Provide on-call support. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24/7/365.
When implementing new solutions review design/details/approach/tools with Ryan and team prior to implementing.
Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc.
Take lead on performing Root Cause Analysis for production issues.
Try to look for patterns and stop recurring issues by looking to automatically resolve or eliminate/retire process/system (the source of the problem).
Work together as a team to distribute the work to balance multiple priorities and deadlines.
Soft skills:
Sense of urgency - able to work quickly and accurately under pressure
Multi-tasking - able to work on multiple issues, tickets, and analysis throughout the day
Leadership: not only at the management level, but at the individual level - having the confidence and resilience to take risks - be self-empowered
Communication: understand and express ideas / solutions in a comprehensive and practical format - knowledge-sharing
Proactive - anticipate needs and possible issues to plan, prepare, and communicate accordingly
User Focus: an absolute focus on the user (internal or external) experience
Improvisation: the ability to think across disciplines and existing boundaries (technologies / business / geographies)
Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints
Strong time management skills with a history of meeting commitments.
Required Education and Experience
Bachelor's degree preferably with a computer or technology -related major.
3-5 plus years' experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
About KRG Technologies
Sourced by ZipRecruiter
KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Valencia, CA, US
Year founded
2003