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Website Support Jobs in Phoenix, AZ (NOW HIRING)

Team Velocity

Website Support Specialist (L1)

Mesa, AZ · On-site

$45K/yr

As a Website Support Specialist (L1) , you must possess superior problem-solving and communication skills and have a working knowledge of web-building software, basic HTML & CSS website coding ...

Team Velocity

Website Support Specialist (L1)

Tempe, AZ · On-site

$45K/yr

As a Website Support Specialist (L1) , you must possess superior problem-solving and communication skills and have a working knowledge of web-building software, basic HTML & CSS website coding ...

Team Velocity

Website Support Specialist (L1)

Mesa, AZ · On-site

$45K/yr

As a Website Support Specialist (L1) , you must possess superior problem-solving and communication skills and have a working knowledge of web-building software, basic HTML & CSS website coding ...

Team Velocity

Website Support Specialist (L1)

Mesa, AZ · On-site

$45K/yr

As a Website Support Specialist (L1) , you must possess superior problem-solving and communication skills and have a working knowledge of web-building software, basic HTML & CSS website coding ...

Staffing Strong

WordPress Developer

Scottsdale, AZ

Support websites built with WordPress and Elementor * Identify and address technical issues to help ensure optimal website performance * Provide general day-to-day website support as needed ...

Socious

Software Support/Website Design

Mesa, AZ · On-site

In addition, you will be actively involved with design and development teams in supporting the product to propel our software forward. Local candidates are preferred (no relocation assistance is ...

Socious

Software Support/Website Design

Mesa, AZ · On-site

In addition, you will be actively involved with design and development teams in supporting the product to propel our software forward. Local candidates are preferred (no relocation assistance is ...

Design Hire LLC

Web Developer

Scottsdale, AZ

Deploy, configure, and maintain VPS hosting environments while supporting website performance, reliability, and security. * Project Management: Coordinate web development project timelines, including ...

IITAP, LLC

IT & Website Manager

Carefree, AZ · On-site

$70K - $80K/yr

Key Responsibilities • Provide technical support to staff and troubleshoot computer problems • ... Website Manager Responsible for the company''''s web presence end to end, including design ...

IITAP

Be Seen First

IT & Website Manager

Carefree, AZ · On-site

$70K - $80K/yr

IT & Website Manager Combined Role -- Information Technology Manager + Website Manager Location ... Provide technical support to staff and troubleshoot computer problems * Install, configure, and ...

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All JobsWebsite Support JobsWebsite Support Jobs in Phoenix, AZ

Website Support information

See Phoenix, AZ salary details

$11

$18

$26

How much do website support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for website support in Phoenix, AZ is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.29 per hour, depending on experience, location, and employer.

What is website support?

Website support refers to the services and assistance provided to maintain, troubleshoot, and optimize websites. This can include tasks such as fixing technical issues, updating content, ensuring security, resolving user problems, and keeping the website running smoothly. Website support professionals may work with website owners, businesses, or organizations to ensure their online presence is reliable and up-to-date. They often use various tools to monitor site performance and address any issues that arise quickly. Effective website support helps prevent downtime and ensures a positive experience for website visitors.

What are the key skills and qualifications needed to thrive as a website support specialist?

To thrive as a Website Support specialist, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by experience or certifications in web development or IT support. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, patience, and problem-solving abilities help you address user issues effectively and build positive client relationships. These skills are essential for ensuring websites run smoothly, minimizing downtime, and delivering a seamless user experience.

What are some common challenges faced by website support professionals, and how can they effectively manage them?

Website support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, handling urgent requests, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to stay updated on web technologies, use clear communication, and prioritize tasks based on urgency and impact. Collaborating closely with developers and content teams also helps ensure that recurring issues are addressed at the source, reducing repeat support tickets.

What is the difference between Website Support vs Web Developer?

AspectWebsite SupportWeb Developer
Primary RoleMaintains and troubleshoots existing websitesDesigns, develops, and builds new websites
Skills & CertificationsBasic HTML, CSS, troubleshooting skills, customer serviceProgramming languages (JavaScript, PHP, etc.), coding certifications, design skills
Work EnvironmentSupport teams, client sites, help desksDevelopment teams, tech companies, agencies
Typical TasksBug fixing, updates, user supportCreating new features, coding, testing

Website Support focuses on maintaining and troubleshooting existing websites, ensuring smooth operation and user satisfaction. Web Developers, on the other hand, are responsible for creating and building new websites or features. While both roles require some technical skills, Web Developers typically have more advanced coding expertise. Understanding these differences helps employers and job seekers find the right fit for their needs.

Website Support jobs near you
Infographic showing various Website Support job openings in Phoenix, AZ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,397 per year, or $18.5 per hour.

Website Support Specialist (L1)

Team Velocity

Scottsdale, AZ • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

As a Website Support Specialist (L1), you must possess superior problem-solving and communication skills and have a working knowledge of web-building software, basic HTML & CSS website coding principles and best practices. You have experience working in a support role related to websites and web interfaces. Collaborating closely with the Customer Success, OEM and Development teams and vendor partners, you ensure timely resolutions to website-related requests. You are service-oriented, curious, flexible, enjoy investigating, analyzing, and solving problems and can work independently as well as in collaboration with other team members. You are not afraid to ask questions! Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results. You will develop and maintain a strong understanding of the automotive industry, company culture, products, services, and integrated marketing strategies. Knowledge of Salesforce, Jira, and automotive inventory management is a plus.
This is an entry level, full-time, salaried position, located onsite in our Phoenix, AZ office. Candidates must reside within daily commuting distance to our Phoenix location.
Responsibilities
  • Attain working knowledge of Team Velocity's products, processes, integrated strategies and our proprietary technology platform, Apollo�
  • Prioritize and resolve website support-related requests in a timely and accurate manner via email, phone, and web submission
  • Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed
  • Analyze, document and report product malfunctions and technical issues via company tracking systems; escalate issues as needed
  • Keep up to date with the latest product enhancements and functionality

Additional Responsibilities
  • Be a student of the industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
  • Assist customers using Apollo� web-building programs
  • Collaborate with cross-functional teams including account managers, vendors, developers, and content creators to resolve complex issues

Requirements
  • Bachelor's degree
  • 1+ years of relevant experience in Customer Support or similar role
  • Understanding of HTML, CSS, web-building software, and content management systems
  • Ability to quickly learn new software programs and systems
  • Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fast-paced environment
  • Strong customer-facing communication and interpersonal skills
  • Problem solver with an ability to communicate technical issues clearly and concisely
  • Positive attitude with patience and empathy displayed through all interactions

Compensation
This entry level position offers an annual starting salary of $45,000, commensurate with experience. Participation in company benefit offerings includes medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application.Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity's proprietary technology platform Apollo� analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.

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