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Web Support Jobs in Ohio (NOW HIRING)

Sierra Lobo, Inc.

Systems Administrator

Cleveland, OH · On-site

Provide support for enterprise applications and web servers. • Build Server Design: Design and create build servers for software installations and deployments. • Containerization: Manage Docker ...

Federal Reserve System

Web Content Analyst

Cleveland, OH · On-site

$73K - $91K/yr

Apply web content and user experience best practices. * Maintain consistent branding and design ... The Cleveland Fed offers benefits to support overall health and financial security. Learn more ...

Varsity Tutors

Web Design Tutor

Cincinnati, OH · Remote

$40/hr

... Web Design tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

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All JobsWeb Support JobsWeb Support Jobs in Ohio

Web Support information

See Ohio salary details

$11

$20

$32

How much do web support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for web support in Ohio is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $23.32 per hour, depending on experience, location, and employer.

What are Web Support specialists?

Web Support specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing websites or web-based applications. They handle technical issues, respond to user inquiries, and ensure websites run smoothly and securely. Their responsibilities may include diagnosing website errors, assisting with content updates, and working with developers to resolve complex problems. Web Support plays a crucial role in maintaining a positive online experience for users and supporting business operations.

What are the key skills and qualifications needed to thrive as a Web Support professional, and why are they important?

To thrive as a Web Support professional, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by a degree in IT or a related field. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, problem-solving abilities, and patience help you effectively assist users and resolve issues. These skills ensure prompt, accurate support and a positive user experience, which are critical for maintaining website functionality and customer satisfaction.

What is the difference between Web Support vs Web Developer?

AspectWeb SupportWeb Developer
Required SkillsBasic HTML, troubleshooting, customer serviceAdvanced coding, programming languages, design
Work EnvironmentHelp desks, client support, technical assistanceDevelopment teams, coding projects, design studios
CertificationsIT support certifications, basic web certificationsWeb development certifications, coding bootcamps
Industry UsageCustomer support, technical assistance rolesDesign, programming, web application development

Web Support primarily focuses on assisting users with website issues, troubleshooting, and providing technical help. Web Developers are responsible for creating, coding, and maintaining websites and web applications. While Web Support requires basic technical skills and customer service experience, Web Developers need advanced programming knowledge. Both roles are essential in the web industry but serve different functions within the web development lifecycle.

What are some common challenges faced by Web Support professionals, and how are they typically addressed?

Web Support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, managing urgent requests from multiple stakeholders, and staying updated with evolving web technologies. These challenges are typically addressed through strong problem-solving skills, effective communication with both technical and non-technical users, and continuous learning. Many teams also rely on robust documentation and collaboration tools to streamline issue resolution and share knowledge efficiently.
What are popular job titles related to Web Support jobs in Ohio? For Web Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Web Support jobs in Ohio look for? The top searched job categories for Web Support jobs in Ohio are:
Web Support jobs near you
Infographic showing various Web Support job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 4% Part Time, and 1% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $42,128 per year, or $20.3 per hour.
Systems Administrator

Systems Administrator

Sierra Lobo, Inc.

Cleveland, OH • On-site

Full-time

Posted 26 days ago

Job description

Overview
The Test Facilities Operation, Maintenance and Engineering (TFOME) team at the NASA Glenn Research Center provides engineering and technical services in the areas of aeropropulsion and space propulsion and power test facilities. TFOME management is dedicated to excellence in service and to providing outstanding technical opportunities for our employees. We specialize in providing unique products and services to NASA Glenn. We are currently seeking a candidate to join our Data & Systems team that will be administering, implementing, and maintaining operating systems and related software to ensure optimal performance and reliability. This role involves establishing operational standards, troubleshooting technical issues, and supporting system users while ensuring compatibility between hardware and software as part of the TFOME contract at the NASA Glenn Research Center.
Responsibilities
FUNCTION OF POSITION
The Systems Administrator is responsible for administering, implementing, and maintaining operating systems and related software to ensure optimal performance and reliability. This role involves establishing operational standards, troubleshooting technical issues, and supporting system users while ensuring compatibility between hardware and software.
DUTIES AND RESPONSIBILITIES
• Administer, develop, test, implement, install, configure and maintain operating systems and associated software and storage.
• Establish and enforce standards for computer operations to ensure hardware and software compatibility.
• Troubleshoot and resolve issues related to software, operating systems, and networking.
• Schedule, perform, and monitor system backups; execute data recovery when necessary.
• Recommend hardware and software upgrades based on growth trends and disk space forecasts.
• Plan, schedule, and execute system upgrades, including coordinating transitions from test to production environments.
• Utilize software tools and scripts to schedule and automate tasks.
• Configure and maintain hardware components such as workstations, printers, servers, and tape devices.
• Provide technical support and guidance to system users.
• Ensure compliance with organizational policies and security standards.
Qualifications
Education & Experience:
Associate's degree (Bachelor's degree preferred) in Computer Science, Information Technology, or related field, or 10 years or more of systems administrator experience.
Required Skills & Expertise:
• Server Management: Manage campus-connected servers, and air-gapped servers and systems, including configuration, monitoring, and maintenance.
• Application & Web Support: Provide support for enterprise applications and web servers.
• Build Server Design: Design and create build servers for software installations and deployments.
• Containerization: Manage Docker containers for application environments.
• PXE Boot: Experience with designing and implementing PXE Boot systems.
• Strong understanding of networking principles and system security practices.
• Familiarity with backup and recovery processes.
• Ability to plan and execute system upgrades and migrations.
• Proficiency in scripting and automation tools.
• Excellent problem-solving and communication skills.
Preferred Skills:
• Experience with enterprise-level hardware and software environments.
• Knowledge of virtualization technologies and cloud platforms.
• Certifications such as CompTIA Server+, Microsoft Certified: Windows Server, or similar.
• Experience with Windows Systems is required, Linux Systems (RedHat) preferred.
Certifications (Highly Recommended):
• CompTIA Network+ or CompTIA Server+
• Microsoft Certified: Windows Server Administrator
• Linux Professional Institute Certification (LPIC) or Red Hat Certified System Administrator (RHCSA)
• VMware Certified Professional (VCP) for virtualization
• Docker Certified Associate for container management

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