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Web Support Jobs in Ohio (NOW HIRING)

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

The Customer Support Supervisor is intended to supervise and coordinate the Customer Support ... Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Overview The Customer Support Supervisor is intended to supervise and coordinate the Customer ... Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Overview The Customer Support Supervisor is intended to supervise and coordinate the Customer ... Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain ...

Varsity Tutors

Web Development Tutor

Akron, OH · Remote

$40/hr

... Web Development tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Web Development Tutor

Cincinnati, OH · Remote

$40/hr

... Web Development tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Web Development Tutor

Cleveland, OH · Remote

$40/hr

... Web Development tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Web Development Tutor

Columbus, OH · Remote

$40/hr

... Web Development tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

coldjet

Web/IoT Application Developer

Loveland, OH

They will support a growing sales force, global customer service organization, distribution network ... Develop and test web applications, encompassing project analysis, design, coding, debugging, and ...

Cold Jet

Web/IoT Application Developer

Loveland, OH · On-site

They will support a growing sales force, global customer service organization, distribution network ... Develop and test web applications, encompassing project analysis, design, coding, debugging, and ...

Collabera

Web Content Publisher

Mason, OH · On-site

We support our clients with a strong recruitment model and a sincere commitment to their success ... The Web Content Publisher is wholly responsible for activating all product, campaign assets, and ...

Sierra Lobo, Inc.

Systems Administrator

Cleveland, OH · On-site

Provide support for enterprise applications and web servers. • Build Server Design: Design and create build servers for software installations and deployments. • Containerization: Manage Docker ...

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All JobsWeb Support JobsWeb Support Jobs in Ohio

Web Support information

See Ohio salary details

$11

$20

$32

How much do web support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for web support in Ohio is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $23.32 per hour, depending on experience, location, and employer.

What are Web Support specialists?

Web Support specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing websites or web-based applications. They handle technical issues, respond to user inquiries, and ensure websites run smoothly and securely. Their responsibilities may include diagnosing website errors, assisting with content updates, and working with developers to resolve complex problems. Web Support plays a crucial role in maintaining a positive online experience for users and supporting business operations.

What are the key skills and qualifications needed to thrive as a Web Support professional, and why are they important?

To thrive as a Web Support professional, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by a degree in IT or a related field. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, problem-solving abilities, and patience help you effectively assist users and resolve issues. These skills ensure prompt, accurate support and a positive user experience, which are critical for maintaining website functionality and customer satisfaction.

What is the difference between Web Support vs Web Developer?

AspectWeb SupportWeb Developer
Required SkillsBasic HTML, troubleshooting, customer serviceAdvanced coding, programming languages, design
Work EnvironmentHelp desks, client support, technical assistanceDevelopment teams, coding projects, design studios
CertificationsIT support certifications, basic web certificationsWeb development certifications, coding bootcamps
Industry UsageCustomer support, technical assistance rolesDesign, programming, web application development

Web Support primarily focuses on assisting users with website issues, troubleshooting, and providing technical help. Web Developers are responsible for creating, coding, and maintaining websites and web applications. While Web Support requires basic technical skills and customer service experience, Web Developers need advanced programming knowledge. Both roles are essential in the web industry but serve different functions within the web development lifecycle.

What are some common challenges faced by Web Support professionals, and how are they typically addressed?

Web Support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, managing urgent requests from multiple stakeholders, and staying updated with evolving web technologies. These challenges are typically addressed through strong problem-solving skills, effective communication with both technical and non-technical users, and continuous learning. Many teams also rely on robust documentation and collaboration tools to streamline issue resolution and share knowledge efficiently.
What are popular job titles related to Web Support jobs in Ohio? For Web Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Web Support jobs in Ohio look for? The top searched job categories for Web Support jobs in Ohio are:
Web Support jobs near you
Infographic showing various Web Support job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 4% Part Time, and 1% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $42,128 per year, or $20.3 per hour.
Customer Support Supervisor

Customer Support Supervisor

Dayton Freight

Dayton, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Dayton Freight rating

9.0

Company rating: 9.0 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

2nd of 341 rated logistics

Job description

The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum performance by maintaining customer compliance in accordance with Company policy and procedures


  • Manage workload and performance of Customer Support Representatives and Receptionist(s)
  • Manage IQ Group payroll, attendance, paid time off, and schedules
  • Manage Guaranteed Service Program and expedited initiatives
  • Manage all forms of Corporate Customer Service communication (Phone, Email, Web Chat, and Jabber) to ensure optimal response time and efficiency
  • Monitor staffing levels based on phone/email/web chat reporting and admin requirements
  • Maintain, create, and implement new and existing account requirements and procedures to ensure all daily, weekly and monthly customer requirements are met
  • Work with CAM to ensure all customers are being handled in an efficient manner and that we are working in unison to reduce workload replications
  • Collaborate with Dedicate Care Supervisor to ensure maximum efficiency with in the Customer Relations Department
  • Manage and maintain department initiatives and audit
  • Point of escalation for any external customer complaint
  • Provide ongoing leadership and professional guidance through training and educational resources to internal employees consistent with company objectives, daily admin requirements, Customer Service expectations, and desired culture
  • Work with IT to manage the ISI Phone Reporting System and CISCO Finesse System
  • Work with IT to manage the receptionist console, technology, reporting, and backup
  • Provide necessary training and ongoing support to the Service Center Managers, Assistance Service Center Managers, and Office Managers concerning the ISI Phone Reporting System
  • Provide custom report and web support as needed
  • Coach, cross train, and develop employees through various types of meetings, employee feedback, employee recognition and discipline when necessary
  • Build and maintain relationships with external and internal customers
  • Investigate areas of customer and employee improvement
  • Continually improve processes and procedures to maximize productivity
  • Support Director of Customer Relations and Customer Manager as needed and directed

  • Knowledge of the LTL/Transportation Industry
  • 2 years of experience with customer relations, preferably in the transportation industry
  • Supervisory experience preferred
  • Bachelor’s Degree preferred
  • Good verbal and written communication skills
  • Strong interpersonal skills
  • Legally eligible to work in the United States

  • Stable and growing organization
  • Competitive weekly pay
  • Professional, positive and people-centered work environment
  • Fast-paced work environment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
  • Paid holidays (8); paid vacation and personal days
  • 401(k) plan, Company Match

Shift Available: 8:30 AM - 5:30 PM | Monday - Friday

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