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Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description: Senior Analyst, Content Marketing

About the Role

At Salesforce, our product marketers craft inspirational stories and deliver content that moves people - from first click to closed deal. We develop messaging, campaigns, digital programs, and experiences that drive pipeline and win customers. This role sits at the center of that engine, supporting Agentforce Service and Field Service.
We're looking for a self-starting, team-oriented content marketing professional who is a maker at heart. This is a generalist role embedded in the Agentforce Service PMM team: someone who loves wearing many hats, thrives across channels, and is eager to build their skills across a wide range of marketing work. You'll have broad exposure across digital, social, campaigns, content, and events.
You'll write, publish, edit, and distribute content that speaks to service and customer experience buyers. One day you're authoring an SEO article about AI-powered service; the next you're editing a social post or publishing a landing page in Page Builder. If you're energized by variety, have the get-it-done confidence to pick up new projects even in the face of ambiguity, and want to grow your skills across digital, social, campaigns, and content - this role is for you.

Responsibilities

Content Development & Execution

* Author SEO articles and web content that drives organic traffic and supports our AIO strategy
* Write and edit copy across channels - web, social, email, campaign assets, and more
* Publish content directly in Page Builder (WEM/CMS experience required); manage the end-to-end publishing workflow
* Support campaign and ABM execution by developing content deliverables - think one-pagers, landing page copy, nurture emails, and targeted assets - in close partnership with PMM and campaign strategists
* Contribute to event marketing efforts, including pre/post event content and on-site support as needed

Social & Digital

* Monitor social performance and contribute ideas to improve engagement
* Support digital marketing initiatives including landing pages, paid content, and web updates

Video & Creative

* Edit video content for social, web, and campaigns (strong plus)
* Collaborate with creative and production teams to deliver polished, on-brand multimedia assets

Cross-Functional Collaboration

* Work closely with demand gen, campaigns, digital, product marketing, and events teams
* Be a nimble, reliable contributor who can pick up work across the marketing org as priorities shift
* Support agency and freelance relationships as needed

Data & Optimization

* Use performance data and SEO insights to inform content decisions
* Help track and report on content impact across owned channels
* Assist with competitive and audience research to surface content opportunities

Qualifications

Required

* 2-4 years of background in content marketing, digital marketing, or a closely related role
* Strong writing, editing, and proofreading skills across formats and audiences
* Hands-on experience with a web content management system (WEM/CMS/Page Builder experience strongly preferred)
* Proven background authoring content (blog posts, articles, web copy) that performs in organic search and surfaces in AI-generated answers and featured results (SEO, AEO)
* Comfort using data and analytics to inform content decisions and contribute to measurable marketing metrics
* Proficiency managing or contributing to social media content (organic)
* Familiarity with AI tools (e.g., Gemini, Claude, Slackbot) to accelerate content production
* Ability to manage multiple projects simultaneously and collaborate effectively across teams

Preferred

* Video editing skills and background producing content for social or web (strong plus)
* Background in B2B SaaS or enterprise technology marketing, including familiarity with Salesforce products or other SaaS platforms
* Familiarity with review platforms such as G2, TrustRadius, or Gartner Peer Insights - and how they factor into buyer research and content strategy
* Familiarity with marketing automation, analytics, and social media management platforms
* A winning attitude that inspires optimism and a desire to always be learning

What Success Looks Like

* A steady cadence of high-quality, published content across web, social, and campaigns
* Content that performs - AEO- and SEO-optimized pieces that drive organic traffic and engagement
* Reliable contribution to campaign and ABM content deliverables on time and on brand
* A reputation as a creative, dependable team member who can flex across the marketing org

Benefits & Perks

We have a public-facing website that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit getsalesforcebenefits.com for the full breakdown.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.