Wayfair Customer Service Chat Jobs (NOW HIRING)

What you’ll do:

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.

• Greet customers as they walk in the store

• Assist at the cash wrap as needed

• Participate in operational aspects of the store, including receiving and replenishment 

• Exemplify a positive and professional attitude 

• Engage in a high energy, focused and dynamic work environment

• Support launch efforts with set-up responsibilities such as unloading trucks, moving and unpacking boxes, building furniture, stocking shelves and cleaning 

• Perform other duties as assigned by the shift supervisor

• Follow all company policies and Wayfair standards

Criteria: 

• Customer service experience preferred, but open to entry-level 

• Passion for great customer service and a drive to exceed sales targets

• Strong organization, self-motivation, communication and relationship management skills.

• Comfortable working in a fast paced and changing environment

• Technical acumen to learn necessary software

• Associates are expected to have availability to meet the needs of the business.

• All employees will be expected to represent the brand through polished communication, personal appearance and professionalism

Essential Functions:

• Excellent verbal communication skills

• Excellent active listening skills

• Excellent sales and customer service skills

• Ability to anticipate customers' needs

• Technical acumen to learn necessary software and systems 

• Ability to process information and merchandise through a computer system and POS register system

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Working Hours:

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

Our store hours are Monday-Saturday 10:00AM - 8:00PM and Sundays 11:00AM - 7:00PM. Employee shifts may include an hour before or after store hours.

Employment/promotion to this role will be contingent on successful completion of a background check.

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
 
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.