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Volunteer Knowledge Base Writer Jobs (NOW HIRING)

EBizCharge

Technical Writer I

Irvine, CA · On-site

Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes. * Test and verify the AI chatbot feature to help ensure it ...

SONIFI

Knowledge Domain Expert

Sioux Falls, SD · On-site

... knowledge base and support operations. What you'll do: Reporting to Technical Assistance Center ... written communication skills with the ability to clearly explain technical concepts to both ...

sonifi

Knowledge Domain Expert

Sioux Falls, SD · On-site

... knowledge base and support operations. What you'll do: Reporting to Technical Assistance Center ... written communication skills with the ability to clearly explain technical concepts to both ...

DataBank

Knowledge & Training Specialist

Dallas, TX · On-site

... in technical writing, knowledge management, or IT training in a managed services or enterprise IT environment * Demonstrated experience building and maintaining a technical knowledge base

Koch

Technical Writer

Wichita, KS · On-site

Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and ...

TekCommands Inc

Technical Writer

Atlanta, GA · On-site

... knowledge-base articles for internal and external partners. ● Work at the intersection of ... technical writing within fintech, banking, or an API-driven product environment, technical teams ...

TEKsystems

Knowledge Manager

Deerfield Beach, FL

$60 - $70/hr

One of TEKsystems top customers is looking for a Knowledge Base Manager. Must be US C itizen Must ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Knowledge Manager

Deerfield Beach, FL

$60 - $70/hr

One of TEKsystems top customers is looking for a Knowledge Base Manager. Must be US C itizen Must ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

Volunteer &

Mock Interview Volunteer

Saint Paul, MN · On-site

About You - Knowledge & Skills: * Strong written and verbal communication skills. * Understand how ... Volunteer Acknowledgement: By applying for this volunteer role you acknowledge your understanding ...

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Volunteer Knowledge Base Writer information

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How much do volunteer knowledge base writer jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for volunteer knowledge base writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

What is the difference between Volunteer Knowledge Base Writer vs Volunteer Content Contributor?

AspectVolunteer Knowledge Base WriterVolunteer Content Contributor
CredentialsBasic writing skills, familiarity with knowledge basesVaries; may include general writing or subject expertise
Work EnvironmentOnline, remote, collaborative platformsOnline, diverse platforms, including blogs and social media
Employer/Industry UsageNonprofits, tech companies, educational organizationsMedia outlets, nonprofits, community groups
Search/Comparison IntentUnderstanding roles related to knowledge managementGeneral content creation roles

The Volunteer Knowledge Base Writer focuses on creating and maintaining structured, accurate knowledge articles for organizations, often requiring familiarity with knowledge management tools. In contrast, a Volunteer Content Contributor typically produces a broader range of content, such as blog posts or social media updates, with less emphasis on structured knowledge bases. Both roles involve volunteer work in online environments but serve different content needs within organizations.

More about Volunteer Knowledge Base Writer jobs
What cities are hiring for Volunteer Knowledge Base Writer jobs? Cities with the most Volunteer Knowledge Base Writer job openings:
What are the most commonly searched types of Knowledge Base Writer jobs? The most popular types of Knowledge Base Writer jobs are:
What states have the most Volunteer Knowledge Base Writer jobs? States with the most job openings for Volunteer Knowledge Base Writer jobs include:
What job categories do people searching Volunteer Knowledge Base Writer jobs look for? The top searched job categories for Volunteer Knowledge Base Writer jobs are:
Volunteer Knowledge Base Writer jobs near you
Infographic showing various Volunteer Knowledge Base Writer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $81,001 per year, or $38.9 per hour.
Technical Writer I

Technical Writer I

EBizCharge

Irvine, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees tremendous learning opportunities, career growth potential, and a dynamic work environment.
We're looking for a Technical Writer to join our Technical Publications team. In this role, you will create, maintain, and improve customer-facing and internal documentation that helps users understand, configure, and use our products successfully.
The ideal candidate is a strong writer who can turn complex product information into clear, accurate, user-focused content. Exposure to software, integrations, payments, APIs, or technical documentation is highly preferred, but not required. We are also open to candidates who are curious, detail-oriented, and able to learn complex products quickly.
This role will support product documentation, release documentation, Knowledge Base content, and validation of our AI chatbot feature.
Responsibilities
  • Create and maintain internal and external documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and process documentation.
  • Work closely with multiple teams and subject matter experts to gather and validate information.
  • Translate product behavior, workflows, configuration steps, and technical concepts into clear, practical documentation.
  • Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes.
  • Test and verify the AI chatbot feature to help ensure it returns accurate, helpful, and relevant responses based on available Knowledge Base content.
  • Identify documentation gaps and recommend improvements to content structure, usability, and discoverability.
  • Follow established style guides, templates, terminology, and content standards.
  • Manage multiple documentation assignments across product releases and ongoing updates.

Qualifications
  • 1+ years of experience writing documentation, procedural materials, support content, training content, or similar materials for multiple audiences preferred.
  • Excellent writing, editing, proofreading, and communication skills.
  • Ability to explain complex information clearly and concisely.
  • Strong attention to detail and commitment to accuracy.
  • Strong organizational and time-management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Positive attitude and willingness to learn new products, tools, and workflows.
  • Bachelor's degree in a relevant field preferred but not required.
  • Experience writing technical, product, software, support, training, or process documentation.
  • Exposure to software products, integrations, APIs, payment systems, implementation workflows, or similar technical environments.
  • Experience maintaining Knowledge Base content.
  • Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses.
  • Familiarity with software release cycles or Agile/Scrum environments.
  • Working fully onsite is required.

Benefits
  • 100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
  • Retirement 401(k) plan with company match.
  • Gym access, dry cleaners, car wash conveniently located within building.
  • Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Job Type: Full-time
The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.

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