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Volunteer Knowledge Base Writer Jobs (NOW HIRING)

Avalore, LLC

Knowledge Manager

Virginia, MN · On-site

$80K - $134K/yr

... knowledge base articles, user guides, FAQs, Standard Operating Procedures (SOPs), best practices ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...

Avalore, LLC

Knowledge Manager

Arlington, VA · On-site

$80K - $134K/yr

... knowledge base articles, user guides, FAQs, Standard Operating Procedures (SOPs), best practices ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...

Avalore.ai

Knowledge Manager

Arlington, VA · On-site

$80K - $134K/yr

... knowledge base articles, user guides, FAQs, Standard Operating Procedures (SOPs), best practices ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...

New

Avalore, LLC

Knowledge Manager

Arlington, VA · On-site

$80K - $134K/yr

... knowledge base articles, user guides, FAQs, Standard Operating Procedures (SOPs), best practices ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...

Avalore, LLC

Knowledge Manager

Arlington, VA · On-site

$80K - $134K/yr

... knowledge base articles, user guides, FAQs, Standard Operating Procedures (SOPs), best practices ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...

TekCommands Inc

Technical Writer

Atlanta, GA · On-site

... knowledge-base articles for internal and external partners. ● Work at the intersection of ... technical writing within fintech, banking, or an API-driven product environment, technical teams ...

GDIT

Knowledge Manager

Falls Church, VA

Information Technology Infrastructure Library (ITIL), Knowledge Base Management, Knowledge Management Tools, ServiceNow Platform, Writing Documentation Certifications: CompTIA Security+ CE | CompTIA ...

System One

ServiceNow Knowledge Management

Washington, DC · On-site

$64.39/hr

Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. * Create, organize ... voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity ...

System One

ServiceNow Knowledge Management

Washington, DC · On-site

$64.39/hr

Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. * Create, organize ... voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity ...

System One

ServiceNow Knowledge Management

Washington, DC · On-site

$64.39/hr

Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. * Create, organize ... voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity ...

System One

ServiceNow Knowledge Management

Washington, DC · On-site

$64.39/hr

Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. * Create, organize ... voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity ...

Thompson Gray Inc.

Knowledge Manager

Fort Belvoir, VA · On-site

$150K - $160K/yr

Support data architecture, prompt development, knowledge-base design, tool integration, and agent ... Excellent written and verbal communication skills. * Proficiency in Microsoft Office, Teams ...

New

Thompson Gray

Knowledge Manager

Fort Belvoir, VA · On-site +1

Support data architecture, prompt development, knowledge-base design, tool integration, and agent ... Excellent written and verbal communication skills. * Proficiency in Microsoft Office, Teams ...

New

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How much do volunteer knowledge base writer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for volunteer knowledge base writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

What is the difference between Volunteer Knowledge Base Writer vs Volunteer Content Contributor?

AspectVolunteer Knowledge Base WriterVolunteer Content Contributor
CredentialsBasic writing skills, familiarity with knowledge basesVaries; may include general writing or subject expertise
Work EnvironmentOnline, remote, collaborative platformsOnline, diverse platforms, including blogs and social media
Employer/Industry UsageNonprofits, tech companies, educational organizationsMedia outlets, nonprofits, community groups
Search/Comparison IntentUnderstanding roles related to knowledge managementGeneral content creation roles

The Volunteer Knowledge Base Writer focuses on creating and maintaining structured, accurate knowledge articles for organizations, often requiring familiarity with knowledge management tools. In contrast, a Volunteer Content Contributor typically produces a broader range of content, such as blog posts or social media updates, with less emphasis on structured knowledge bases. Both roles involve volunteer work in online environments but serve different content needs within organizations.

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Volunteer Knowledge Base Writer jobs near you
Infographic showing various Volunteer Knowledge Base Writer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $81,001 per year, or $38.9 per hour.

Technical Writer - IT Documentation & Knowledge Management

Spartanburg, SC • On-site

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$36 - $41/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

Job Overview:

Pay Range: $36.60hr - $41.60hr

Requirement/Must Have:

  • 5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
  • Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.
  • Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
  • Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.
  • Strong editing, information-architecture, document-organization, formatting, and quality-control skills.
  • Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
  • Bachelor's degree in Technical Communication, XX, Information Technology, Information Systems, or a related field, or equivalent relevant professional experience.

Responsibilities:

  • Develop and maintain clear, professional technical documentation using standardized templates and conventions.
  • Create SOPs, operational procedures, system and application documentation, infrastructure documentation, runbooks, support procedures, administrative procedures, and knowledge-base articles.
  • Create and maintain incident-response, disaster-recovery, business-continuity, restoration, and recovery documentation in coordination with SMEs and leadership.
  • Translate complex technical information and SME interviews into accurate documentation usable by technical staff and appropriate operational audiences.
  • Create and refine diagrams, workflows, process maps, architecture-supporting visuals, and documentation graphics using Microsoft Visio.
  • Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document-management capabilities.
  • Apply consistent terminology, formatting, versioning, metadata, document ownership, review dates, and change history.
  • Collaborate with the Business Analyst to convert Client outputs, requirements, inventories, and process maps into finished documentation.
  • Conduct document reviews with SMEs, reconcile feedback, verify technical accuracy, and prepare documents for approval and publication.
  • Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.

Nice to Have:

  • Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.
  • Experience with documentation recovery, knowledge-management, or large-scale documentation-standardization initiatives.
  • Experience designing and administering SharePoint-based documentation libraries, templates, metadata, and lifecycle practices.
  • Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
  • Government or other highly regulated environment experience.
  • Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical-writing/IT certification.

Skills:

  • Technical Writing.
  • Microsoft 365.
  • Microsoft SharePoint.
  • Microsoft Visio.
  • SOP Development.
  • Runbooks.
  • Disaster Recovery Documentation.
  • Process Mapping.
  • Information Architecture.
  • Technical Editing.

Qualification And Education:

  • Exceptional ability to translate technical concepts and SME knowledge into clear, concise, accurate, usable documentation.
  • Ability to manage multiple documents and review cycles while maintaining consistency and attention to detail.

Benefits:

Our Benefits Include:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.


About Cynet Systems


Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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