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Volunteer Knowledge Base Writer Jobs (NOW HIRING)

ibex

Knowledgebase Writer

Crittenden, NY

Responsibilities Key Responsibilities Knowledge Base Content Maintenance * Update, edit, and ... Strong written English proficiency (reading, writing, and comprehension) * Experience editing or ...

Playbook

Technical Writer

Hoboken, NJ · On-site

About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...

Flexera

Technical Writer Intern

Manhattan, NY · Remote

I'm hiring a Technical Writer Intern on my team at Flexera, and I'd love to see someone from the ... You'll be editing real knowledge base articles, applying a corporate style guide, and using ...

Playbook

Technical Writer

Hoboken, NJ

About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...

Redolent, Inc

Technical Writer

Dallas, TX · Remote

Primary Responsibilities Write and edit end-user and internal-user knowledge base content describing Walmart Business Services and troubleshooting processes. Collaborate with Walmart Business ...

EBizCharge

Technical Writer I

Irvine, CA · On-site

Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes. * Test and verify the AI chatbot feature to help ensure it ...

sonifi

Knowledge Domain Expert

Sioux Falls, SD · On-site

... knowledge base and support operations. What you'll do: Reporting to Technical Assistance Center ... written communication skills with the ability to clearly explain technical concepts to both ...

Global Technical Talent

Technical Writer

San Diego, CA · On-site

$30 - $33/hr

Technical Writer will contribute to work instructions, area guidelines, knowledge base topics, style guides and or templates, and department SOPs. Attend project and or core team meetings as required.

Aquent

Knowledge Architect

Chandler, AZ · On-site +1

$38 - $40/hr

... base, ensuring our intelligent systems deliver accurate, accessible, and high-quality information ... Required Skills & Experience: * 3-5 years of experience in knowledge management, technical writing ...

Koch

Technical Writer

Washington, DC · On-site

Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and ...

Koch

Technical Writer

Orlando, FL · On-site

Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and ...

Koch

Technical Writer

Philadelphia, PA · On-site

Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and ...

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How much do volunteer knowledge base writer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for volunteer knowledge base writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

What is the difference between Volunteer Knowledge Base Writer vs Volunteer Content Contributor?

AspectVolunteer Knowledge Base WriterVolunteer Content Contributor
CredentialsBasic writing skills, familiarity with knowledge basesVaries; may include general writing or subject expertise
Work EnvironmentOnline, remote, collaborative platformsOnline, diverse platforms, including blogs and social media
Employer/Industry UsageNonprofits, tech companies, educational organizationsMedia outlets, nonprofits, community groups
Search/Comparison IntentUnderstanding roles related to knowledge managementGeneral content creation roles

The Volunteer Knowledge Base Writer focuses on creating and maintaining structured, accurate knowledge articles for organizations, often requiring familiarity with knowledge management tools. In contrast, a Volunteer Content Contributor typically produces a broader range of content, such as blog posts or social media updates, with less emphasis on structured knowledge bases. Both roles involve volunteer work in online environments but serve different content needs within organizations.

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What cities are hiring for Volunteer Knowledge Base Writer jobs? Cities with the most Volunteer Knowledge Base Writer job openings:
What are the most commonly searched types of Knowledge Base Writer jobs? The most popular types of Knowledge Base Writer jobs are:
What states have the most Volunteer Knowledge Base Writer jobs? States with the most job openings for Volunteer Knowledge Base Writer jobs include:
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Volunteer Knowledge Base Writer jobs near you
Infographic showing various Volunteer Knowledge Base Writer job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 85% Full Time, and 12% Part Time. Highlights an 51% Physical, 2% Hybrid, and 47% Remote job distribution, with an average salary of $81,001 per year, or $38.9 per hour.

Service Center Knowledge Base Article and Rep

Southwind Construction Services LLC

Albuquerque, NM • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking a Service Center KBA & Reporting Lead to support enterprise IT service operations through knowledge management and data-driven reporting. This role is responsible for developing and maintaining Knowledge Base Articles (KBAs), producing customized reports, and analyzing Service Center performance metrics to drive continuous improvement. The ideal candidate combines strong technical support experience with analytical and technical writing expertise to enhance operational efficiency, improve customer satisfaction, and support data-driven decision-making across the Service Center. NIST SP 800-53 Compliance Requirement All personnel must operate within the NIST SP 800-53 framework developed by the National Institute of Standards and Technology, ensuring compliance with federal cybersecurity requirements, including the Federal Information Security Modernization Act. This includes adherence to technical, operational, and management security controls. Key Responsibilities Knowledge Management & Documentation
  • Develop, maintain, and continuously improve Knowledge Base Articles (KBAs)
  • Create and maintain documentation for support models, procedures, and standard operating practices
  • Document customer support issues, workflows, and internal processes using structured systems
Reporting & Data Analysis
  • Design and generate customized reports and dashboards related to Service Center performance
  • Analyze KPIs (e.g., first contact resolution rate, ticket volume, resolution time)
  • Utilize tools such as Microsoft Power BI to develop data visualizations and actionable insights
Operational Performance & Continuous Improvement
  • Analyze incident trends and operational data to identify improvement opportunities
  • Evaluate Service Center support models and recommend enhancements to efficiency and service quality
  • Support continuous improvement initiatives focused on customer satisfaction and service delivery
Collaboration & Leadership Support
  • Collaborate with Service Center Leads and Federal Functional Leads to prioritize initiatives
  • Support reporting requirements related to technical activities, property accountability, and operational metrics
  • Independently analyze and resolve operational challenges within the Service Center
Communication & Stakeholder Engagement
  • Maintain clear, concise, and professional communication with technical and non-technical stakeholders
  • Translate technical data into actionable insights for leadership decision-making
Required Qualifications
  • U.S. Citizenship required
  • Must have the ability to obtain and maintain a government security clearance
  • Associate's degree, technical certification, or equivalent combination of education and experience
  • Minimum of 3 years of computer support experience
Technical Knowledge:
  • Standalone and networked computer systems
  • Local Area Networks (LAN) and Wide Area Networks (WAN)
  • PC operating systems (e.g., Microsoft Windows)
  • Networking fundamentals and email systems/standards
Core Competencies:
  • Demonstrated experience in technical writing and documentation development
  • Experience documenting processes, procedures, and support workflows
  • Strong analytical, problem-solving, and organizational skills
  • Excellent written and verbal communication skills
  • Proven ability to work independently with minimal supervision
  • Strong customer service orientation with a professional demeanor
Preferred Qualifications
  • Experience supporting Service Centers in multi-server or enterprise environments
  • Experience developing and managing Knowledge Base systems
  • Proficiency with reporting tools (e.g., Microsoft Power BI) and data visualization techniques
  • Experience building reports tied to IT service management (ITSM) metrics and KPIs
  • Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Remedy)
  • Experience supporting federal or enterprise IT environments
  • Knowledge of continuous improvement methodologies and process optimization
Physical Demands - IT / Office Role This position is primarily office-based and requires prolonged periods of sitting, typing, and working on a computer. Occasional walking, standing, bending, and reaching may be required.
  • Ability to lift up to 15 pounds (occasionally more)
  • Visual acuity including close, distance, and color vision required
  • Ability to communicate effectively in a professional office environment
  • Occasional travel and extended hours may be required
Physical Demands - Construction / Field Role This role may include work in field or mixed environments depending on assignment.
  • Frequent walking, standing, climbing, and working on uneven terrain
  • Ability to use ladders, scaffolding, and wear required PPE
  • Ability to lift up to 50 pounds
  • Ability to communicate effectively in active environments
  • Travel and extended/irregular hours may be required
Equal Employment Opportunity Statement Quivera Enterprises LLC and its subsidiaries are a 100% tribally owned, SBA-certified Small Disadvantaged Business. Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.

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