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Volunteer Knowledge Base Writer Jobs in Virginia

GDIT

Knowledge Manager

Falls Church, VA

Information Technology Infrastructure Library (ITIL), Knowledge Base Management, Knowledge Management Tools, ServiceNow Platform, Writing Documentation Certifications: None Experience: 3 + years of ...

New

AAC

Technical Writer

Vienna, VA

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...

Meade Tractor

Service Writer

Christiansburg, VA · On-site

Service Writer Meade Tractor is always looking for dedicated employees who are ready to make a ... and advance knowledge base and skill set * Maintain a positive and professional working ...

Meade Tractor

Service Writer

Christiansburg, VA · On-site

$18 - $22/hr

... and advance knowledge base and skill set * Maintain a positive and professional working ... Ability to write and speak effectively to individuals and groups * Familiar with John Deere and ...

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Volunteer Knowledge Base Writer information

What is the difference between Volunteer Knowledge Base Writer vs Volunteer Content Contributor?

AspectVolunteer Knowledge Base WriterVolunteer Content Contributor
CredentialsBasic writing skills, familiarity with knowledge basesVaries; may include general writing or subject expertise
Work EnvironmentOnline, remote, collaborative platformsOnline, diverse platforms, including blogs and social media
Employer/Industry UsageNonprofits, tech companies, educational organizationsMedia outlets, nonprofits, community groups
Search/Comparison IntentUnderstanding roles related to knowledge managementGeneral content creation roles

The Volunteer Knowledge Base Writer focuses on creating and maintaining structured, accurate knowledge articles for organizations, often requiring familiarity with knowledge management tools. In contrast, a Volunteer Content Contributor typically produces a broader range of content, such as blog posts or social media updates, with less emphasis on structured knowledge bases. Both roles involve volunteer work in online environments but serve different content needs within organizations.

What are popular job titles related to Volunteer Knowledge Base Writer jobs in Virginia?

For Volunteer Knowledge Base Writer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Volunteer Knowledge Base Writer jobs in Virginia look for?

The top searched job categories for Volunteer Knowledge Base Writer jobs in Virginia are:

What cities in Virginia are hiring for Volunteer Knowledge Base Writer jobs?

Cities in Virginia with the most Volunteer Knowledge Base Writer job openings:

Volunteer Knowledge Base Writer jobs near you
Infographic showing various Volunteer Knowledge Base Writer job openings in Virginia as of June 2026, with employment types broken down into 1% Locum Tenens, 9% As Needed, 28% Full Time, 54% Part Time, 7% Contract, and 1% Nights. Highlights an 67% Physical, 2% Hybrid, and 31% Remote job distribution.

Knowledge Manager

GDIT

Falls Church, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

86th of 223 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Information Technology Infrastructure Library (ITIL), Knowledge Base Management, Knowledge Management Tools, ServiceNow Platform, Writing Documentation

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

At GDIT, we support and secure complex government, defense, and intelligence missions. Our work strengthens national defense, modernizes enterprise technology, and enables operational readiness across the globe. Join us to deliver your best every day while embracing autonomy, seizing opportunity, and driving innovation.GDIT is seeking aKnowledge Managerto support the Army National Guard (ARNG). This IT Service Management (ITSM) initiative modernizes and sustains ARNG's global IT services-including networking, compute, storage, cybersecurity, application hosting, and enterprise infrastructure-across DoWIN-A(NG) and DoWIN-A(NG)-Secret networks.This is a Hybrid role with up to 2 days telework per week. Onsite presence at our Falls Church facility based on mission and operational needs.How You'll Make an Impact
  • Lead the enterprise Knowledge Management strategy aligned to ITIL 4 best practices, ensuring knowledge assets support operational efficiency, service quality, and mission readiness.
  • Serve as the functional owner of the ServiceNow Knowledge Management module, governing structure, taxonomy, metadata standards, and lifecycle controls (user-level governance, not platform administration).
  • Establish and enforce knowledge governance standards, including content creation, review cycles, archival procedures, and quality assurance measures to prevent knowledge decay.
  • Develop and maintain enterprise writing guidelines and knowledge architecture standards to ensure clarity, consistency, and usability for technical and operational audiences.
  • Partner with service owners, Change Enablement, Configuration Management, cybersecurity teams, and SMEs to capture institutional knowledge and support new and evolving services.
  • Drive adoption and cultural integration of knowledge-centered practices (KCP/KCS principles where applicable) across the GECOS organization.
  • Analyze knowledge usage metrics, search trends, article effectiveness, and content gaps to measure business impact and identify improvement opportunities.
  • Conduct periodic knowledge audits to ensure relevance, accuracy, compliance, and alignment with SLA and ISO 20000 service management requirements.
  • Provide structured requirements and improvement feedback to the ServiceNow administration team to enhance workflows, search optimization, reporting, and usability.
  • Support knowledge continuity during personnel transitions, surge support, and COOP scenarios to preserve institutional expertise.
  • Ensure consistent knowledge governance across 54 states and territories in a geographically dispersed environment.
What You'll Need to Succeed (Required):
  • Bachelor's Degree and a minimum of 2 years' experience. An additional 4 years of experience may be substituted in lieu of degree.
  • Minimum of an active Secret security clearance required.
  • DoW 8570.01-M IAT Level II (e.g., CompTIA Security+ CE) certification required.
  • 2+ years of relevant IT or enterprise operations experience.
  • 2+ years performing Knowledge Management within an ITSM or enterprise IT environment.
  • Experience supporting DoD or Federal IT environments.
  • Demonstrated experience using the ServiceNow Knowledge Management module within a governed enterprise environment.
  • Experience developing content governance standards, knowledge taxonomies, and lifecycle management controls.
  • Strong understanding of ITIL 4 Knowledge Management practices and continual improvement principles.
  • Experience designing and enforcing enterprise content governance standards.
  • Ability to analyze knowledge metrics and translate data into actionable process improvements.
  • Proficiency with ServiceNow Knowledge Management and reporting capabilities.
  • Experience with Microsoft 365 and SharePoint collaboration environments.
GDIT IS YOUR PLACE:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
  • Growth: AI-powered career tool that identifies career steps and learning opportunities.
  • Support: An internal mobility team focused on helping you achieve your career goals.
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
  • Flexibility: Full-flex work week to own your priorities at work and at home.
  • Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY:
  • Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
The likely salary range for this position is $76,500 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA VA Falls Church

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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