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Volunteer Help Desk Technician Jobs in Quebec (NOW HIRING)

Alteo

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...

Alteo

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...

Wajax

CA$24 - CA$27/hr

The Role * Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Cégep de Saint-Hyacinthe

Début d'affichage : May 15, 2026 Fin d'affichage : May 22, 2026 Un cégep accueillant et inclusif qui stimule les réussites! Le cégep vous offre une multitude de possibilités de carrière au sein ...

Nova Biomatique (2011) inc.

Nova Biomatique -- La différence, c'est tout ce que vous ne vous attendiez pas à recevoir ! Te joindre à nous en tant que technicien en ressources humaines c'est plus que ta job de rêve, c'est ...

Cégep de Saint-Hyacinthe

Début d'affichage : 15 mai 2026 Fin d'affichage : 22 mai 2026 Un cégep accueillant et inclusif qui stimule les réussites! Le cégep vous offre une multitude de possibilités de carrière au sein ...

Plastiques Gagnon

Informations générales Horaire de travail : 37,5 heures par semaine Quart de travail : Jour Lieu : Saint-Jean-Port-Joli ou Lévis (selon le candidat) Statut de l'emploi : Permanent Date d'entrée ...

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Volunteer Help Desk Technician information

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How much do volunteer help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for volunteer help desk technician in Quebec is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What is a Volunteer Help Desk Technician job?

A Volunteer Help Desk Technician provides technical support and troubleshooting assistance to users, often in a nonprofit or community organization. They help resolve software, hardware, and network issues while gaining hands-on IT experience. This role involves answering support tickets, guiding users through solutions, and escalating complex problems when necessary. Volunteers enhance their technical skills, contribute to a meaningful cause, and assist teams in maintaining efficient IT operations.

What are the key skills and qualifications needed to thrive in the Volunteer Help Desk Technician position, and why are they important?

To thrive as a Volunteer Help Desk Technician, you need a foundational understanding of computer systems, troubleshooting techniques, and basic IT support concepts, often supported by relevant coursework or hands-on experience. Familiarity with ticketing systems, remote desktop software, and operating systems like Windows or macOS is valuable, while certifications such as CompTIA A+ can be advantageous. Excellent communication skills, patience, and a problem-solving mindset are key soft skills for resolving user concerns efficiently. These skills ensure timely and effective support, contributing to a positive experience for both users and the help desk team.

What types of issues might I handle as a Volunteer Help Desk Technician, and what support will I receive from the team?

As a Volunteer Help Desk Technician, you will typically assist users with common IT issues like password resets, software installation problems, connectivity issues, and basic troubleshooting for hardware and peripherals. You'll often work as part of a collaborative team where more experienced staff or volunteers are available to help you learn and resolve challenging problems. Training and documentation are usually provided to guide you through the most frequent support requests, and you'll have opportunities to shadow other technicians and ask questions when needed. This supportive environment helps build your technical confidence, improves your problem-solving abilities, and contributes to the overall success of the IT team.

Is it possible to get a help desk job with no experience?

Volunteer Help Desk Technician roles often require some basic technical knowledge and customer service skills but may not always require prior experience. Entry-level positions typically focus on training and on-the-job learning, making them accessible to those new to IT; certifications like CompTIA A+ can also improve chances. Gaining relevant skills and certifications can help candidates qualify for such roles without previous work experience.
More about Volunteer Help Desk Technician jobs
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What cities in Quebec are hiring for Volunteer Help Desk Technician jobs? Cities in Quebec with the most Volunteer Help Desk Technician job openings:
Volunteer Help Desk Technician jobs near you

Help Desk Support Technician [#4923]

Alteo

Other

Posted 4 days ago

Job description

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal.
*** 100% on-site work ***

You will provide user support / customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.

Responsibilities

  • Serve as primary point of contact for users regarding overall support, policies and procedures
  • Assign/escalate issues to appropriate IT Systems Support technician
  • Keep users always informed on status of their tickets
  • Follow up with assigned personnel to ensure timely resolution of problems
  • Document and maintain solutions in appropriate support systems
  • Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made
  • Proactively identify improvement opportunities and work with the Manager, IT Support to implement processes that enhance Help Desk operations

Profile:

  • DEC in IT or equivalent
  • 2+ years' experience in users support in IT
  • Bilingual French and English, since you are going to support users in both languages
  • Strong understanding of Windows 11, MS Office, MacOS
  • Experience with Windows domain networking, local area networking, and remote access software, VPN and VM technology troubleshooting
  • Experience in end-user support, assisting and training
  • Technical writing skills
  • Proficient in Microsoft Office
  • Capacity to form effective relationships with users
  • Strong communication skills, both verbal and written
  • Works well in a team environment
  • Effective time management and multitasking skills
  • Strong organizational skills with an ability to prioritize tasks
  • Proven ability to work well under pressure and meet all deadlines
  • Strong analytical and problem-solving skills
  • Strong technical understanding and ability to learn new programs quickly
  • Self-motivated, energetic and able to adapt quickly to change
  • Willingness to work a flexible schedule
@@@@@

Alteo recherche un Technicien en support informatique pour un poste permanent base a Montreal.
*** Travail en presentiel a 100% ***

Vous assurerez le support aux utilisateurs et le service a la clientele pour les applications et plateformes informatiques prises en charge par l'entreprise, tout en resolvant les problemes et en conseillant les mesures appropriees.

Responsabilites

  • Servir de point de contact principal pour les utilisateurs concernant le support general, les politiques et les procedures
  • Attribuer/transmettre les problemes au technicien de support informatique approprie
  • Tenir les utilisateurs informes en permanence de l'etat d'avancement de leurs tickets
  • Assurer le suivi aupres du personnel designe pour garantir la resolution rapide des problemes
  • Documenter et mettre a jour les solutions dans les systemes de support appropries
  • Transmettre les problemes recurrents au chef de l'equipe de support informatique, en s'assurant que tous les efforts de depannage ont ete deployes
  • Identifier de maniere proactive les opportunites d'amelioration et travailler avec le responsable du support informatique pour mettre en uvre des processus qui optimisent les operations du service d'assistance

Profil :

  • Diplome d'etudes collegiales (DEC) en informatique ou equivalent
  • 2+ annees d'experience dans le support aux utilisateurs en informatique
  • Bilingue francais et anglais, car vous devrez assister les utilisateurs dans ces deux langues
  • Bonne maitrise de Windows 11, MS Office, MacOS
  • Experience en matiere de reseaux de domaine Windows, de reseaux locaux et de logiciels d'acces a distance, ainsi que de depannage des technologies VPN et VM
  • Experience en assistance aux utilisateurs finaux, en accompagnement et en formation
  • Competences en redaction technique
  • Maitrise de Microsoft Office
  • Capacite a etablir des relations efficaces avec les utilisateurs
  • Solides competences en communication, tant a l'oral qu'a l'ecrit
  • Capacite a travailler efficacement en equipe
  • Bonne gestion du temps et aptitude au multitache
  • Solides competences organisationnelles et capacite a hierarchiser les taches
  • Capacite averee a travailler sous pression et a respecter tous les delais
  • Solides competences en analyse et en resolution de problemes
  • Solide comprehension technique et capacite a apprendre rapidement de nouveaux programmes
  • Motive, dynamique et capable de s'adapter rapidement au changement
  • Disponibilite pour travailler selon des horaires flexibles

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