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Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary

The Senior Manager of Benefits will play a critical, hands-on leadership role in stabilizing and managing Inter-Con’s benefits function. This position is responsible for the day-to-day administration, team leadership, and operational execution of all benefits programs while helping rebuild processes, improve accuracy, and ensure compliance.

This role is ideal for someone who thrives in a fast-paced, high-volume environment, can step into ambiguity, and is comfortable acting as a player-coach and problem solver to address immediate operational gaps.

Key Responsibilities

Benefits Operations & Administration

• Oversee daily administration of all employee benefits programs, including medical, dental, vision, life, disability, 401(k), and voluntary benefits
• Ensure accurate benefits billing, reconciliation, and payroll deductions, resolving discrepancies and preventing future errors
• Manage and support open enrollment processes, including system readiness and employee communications
• Oversee case management and employee inquiries, ensuring timely resolution and adherence to SLAs

Team Leadership & Development

• Directly manage and develop a team of benefits professionals (including U.S.-based staff and offshore support)
• Provide guidance, training, and decision-making support to a team that currently requires stronger leadership and structure
• Establish clear roles, accountability, and performance expectations
• Act as an escalation point for complex benefits issues

Process Improvement & Execution

• Identify gaps in current workflows and implement standard operating procedures (SOPs)
• Redesign and improve processes related to benefits administration, case management, and communications
• Drive operational efficiency and accuracy through better systems usage and documentation
• Partner with leadership to support broader process reengineering efforts within the benefits function

Compliance & Risk Management

• Ensure compliance with all applicable regulations, including ACA, ERISA, COBRA, HIPAA, and 1095-C reporting
• Support audits, filings (including 5500), and internal compliance reviews
• Maintain accurate documentation and controls to minimize organizational risk

Vendor & Stakeholder Management

• Partner with brokers, carriers, and third-party administrators to resolve issues and improve service delivery
• Collaborate cross-functionally with HR, Payroll, and Finance to ensure alignment on benefits processes and data
• Support union-related benefits administration and Health & Welfare plans as applicable

Qualifications

Required

• 7+ years of progressive experience in benefits administration
• 3+ years of experience leading or mentoring a team
• Strong knowledge of ACA, ERISA, COBRA, HIPAA, and benefits compliance requirements
• Hands-on experience with benefits billing, reconciliation, and deductions
• Experience supporting large employee populations (2,000+ on medical plans preferred)
• Strong problem-solving skills with the ability to make sound, practical decisions
• Advanced Excel skills and experience working with HRIS systems

Preferred

• Experience in union environments or Health & Welfare plans
• Experience in high-volume industries such as staffing, security, or labor-intensive workforces
• Exposure to benefits process improvement or system implementations
• Relevant certifications (CEBS, CBP, SHRM, or similar)

Why Join Inter-Con

This is an opportunity to step into a highly visible role where you can make an immediate impact by stabilizing and improving a critical function. You’ll play a key role in building structure, strengthening a team, and helping scale benefits operations in a growing, complex organization.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.