Voip Administrator Remote Jobs (NOW HIRING)

Job Summary:
Menlo is dedicated to creating better technologies for clients in school districts and communities nationwide. As a System Analyst, you will optimize client experience with customized systems and provide technical support for software and hardware products, enhancing education and community outcomes.
Responsibilities:
• Connect with clients utilizing remote software to get first-call resolution
• Receive calls, chats and support tickets from customers resolving tickets in a timely manner and independently managing your ticket queue.
• Take ownership of issues and troubleshooting from beginning to end
• Provide high-quality end-user technical support, related to enterprise software and hardware
• Provide investigation, diagnosis, resolution, and recovery for hardware/software problems
• Identify and solve issues related to system performance and functionality
• Log and track problems, proactively maintain problem tracking databases as part of the problem resolution process
• Manage and contribute to projects, ensuring they align with organizational goals
• Create and maintain detailed documentation for system configurations and processes
• Recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low
• Perform other duties as assigned
Qualifications:
Required:
• Excellent verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work in a fast-paced, demanding environment.
• Excellent customer service and interpersonal skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations.
• Maintain positive and professional attitude.
• Able to clearly document technical processes.
• Able to manage time effectively and work efficiently, both with and without direct supervision.
• Exceptional analytical and troubleshooting skills.
• Excellent judgment skills to properly evaluate situations and immediately provide effective solutions.
• Great attention to details, organizational skills, and ability to prioritize and manage multiple simultaneous tasks.
• Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively.
• Associate’s/Bachelor’s degree or relevant work experience in place of degree
• 4+ years of recent experience in technology, service desk, or helpdesk
• An understanding of networking concepts and protocols: TCP/IP, DHCP, DNS
• Strong analytical and critical thinking skills
• Strong oral and written communication skills, with both incoming calls, chat, and our ticketing system for our internal user base
• Time management skills to meet project deadlines
• Understanding of cybersecurity principles and best practices
Preferred:
• CCNA Certification, and/or Network+ Certification
• Mac OS, Windows Devices, Google Admin, Cisco Phones, VOIP, O365, printer management
Company:
Menlo is an IT company that offers technology products and solutions to schools and civic organizations. Founded in 2010, the company is headquartered in Kansas City, USA, with a team of 51-200 employees. The company is currently Growth Stage.