... VoIP phones, troubleshooting customer issues, and helping ensure every deployment goes smoothly ... This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ...
... VoIP phones, troubleshooting customer issues, and helping ensure every deployment goes smoothly ... This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ...
... VoIP phones, troubleshooting customer issues, and helping ensure every deployment goes smoothly ... This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ...
Quick apply
... VoIP phones, troubleshooting customer issues, and helping ensure every deployment goes smoothly ... This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ...
Customer Service Admin - Remote
$18.25 - $24.25/hr
As a Service Administrator, you will answer and resolve any questions or issues in a professional ... When working from home: must have reliable high-speed internet to support VoIP inbound and outbound ...
Customer Service Admin - Remote
$18.25 - $24.25/hr
As a Service Administrator, you will answer and resolve any questions or issues in a professional ... When working from home: must have reliable high-speed internet to support VoIP inbound and outbound ...
Network Administrator
Fort Worth, TX · Remote
$70K - $90K/yr
Administer and support enterprise networking environments, including LAN, WAN, wireless, and remote ... Experience supporting VoIP platforms is a plus. * CCNA certification strongly preferred; CCNP or ...
Quick apply
Network Administrator
Fort Worth, TX · Remote
$70K - $90K/yr
Administer and support enterprise networking environments, including LAN, WAN, wireless, and remote ... Experience supporting VoIP platforms is a plus. * CCNA certification strongly preferred; CCNP or ...
Remote, USA Let's create our future together at The AES Group! About The AES Group The AES Group is ... Collaborate on VoIP systems (8x8 or similar) including configuration and issue resolution * Assist ...
Quick apply
Remote, USA Let's create our future together at The AES Group! About The AES Group The AES Group is ... Collaborate on VoIP systems (8x8 or similar) including configuration and issue resolution * Assist ...
Systems Administrator 3
New Knoxville, OH · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Systems Administrator 3
New Knoxville, OH · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Systems Administrator 3
Sergeant Bluff, IA · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Systems Administrator 3
Sergeant Bluff, IA · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Systems Administrator 3
Maricopa, AZ · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Systems Administrator 3
Maricopa, AZ · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Systems Administrator 3
Burlington, VT · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Systems Administrator 3
Burlington, VT · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Systems Administrator 3
Hagerstown, MD · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Systems Administrator 3
Hagerstown, MD · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Systems Administrator 3
Winona, MN · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Systems Administrator 3
Winona, MN · Remote
$101K - $120K/yr
... RADIUS, VoIP, authentication, and provisioning -- highly available and redundant; and build the ... Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120 ...
Network Administrator
Cumming, GA · Remote
... devices at local and remote locations. Essential elements of this responsibility include ... Working knowledge and firm understanding of TCP/IP networks, WAN technologies, WLAN, VOIP, routing ...
Network Administrator
Cumming, GA · Remote
... devices at local and remote locations. Essential elements of this responsibility include ... Working knowledge and firm understanding of TCP/IP networks, WAN technologies, WLAN, VOIP, routing ...
Systems Administrator
Honolulu, HI · On-site +1
Remote Work: No Job Number: R0246006 Location: Honolulu,HI,US Share job via: Share Systems ... Experience with basic administration of Cisco VTC or VoIP systems * Experience in using problem ...
Systems Administrator
Honolulu, HI · On-site +1
Remote Work: No Job Number: R0246006 Location: Honolulu,HI,US Share job via: Share Systems ... Experience with basic administration of Cisco VTC or VoIP systems * Experience in using problem ...
Journeyman System Administrator
VA · On-site +1
... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... VoIP, VTC) - Familiarity with ITSM platforms and operational reporting - Experience working in ...
Journeyman System Administrator
VA · On-site +1
... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... VoIP, VTC) - Familiarity with ITSM platforms and operational reporting - Experience working in ...
Journeyman System Administrator
VA · On-site +1
... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... VoIP, VTC) - Familiarity with ITSM platforms and operational reporting - Experience working in ...
Journeyman System Administrator
VA · On-site +1
... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... VoIP, VTC) - Familiarity with ITSM platforms and operational reporting - Experience working in ...
Network Administrator
Los Angeles, CA · On-site +1
$83K - $121K/yr
Los Angeles, CA Job Type: Full-Time Remote Employment: Flexible/Hybrid Job Number: R9602B ... VOIP/WAN STAFF Opening Date: 08/13/2026 Closing Date: 9/2/2026 11:59 PM Pacific Position ...
Network Administrator
Los Angeles, CA · On-site +1
$83K - $121K/yr
Los Angeles, CA Job Type: Full-Time Remote Employment: Flexible/Hybrid Job Number: R9602B ... VOIP/WAN STAFF Opening Date: 08/13/2026 Closing Date: 9/2/2026 11:59 PM Pacific Position ...
... Remote Employment Type: Full-time Company Overview IT Management Corporation (ITMC), dba 101VOICE ... What You Will Sell * 101VOICE UCaaS, VoIP, and Hosted PBX * SIP, mobility, and unified ...
Quick apply
... Remote Employment Type: Full-time Company Overview IT Management Corporation (ITMC), dba 101VOICE ... What You Will Sell * 101VOICE UCaaS, VoIP, and Hosted PBX * SIP, mobility, and unified ...
... Remote Employment Type: Full-time Company Overview IT Management Corporation (ITMC), dba 101VOICE ... What You Will Sell 101VOICE UCaaS, VoIP, and Hosted PBX SIP, mobility, and unified communication ...
... Remote Employment Type: Full-time Company Overview IT Management Corporation (ITMC), dba 101VOICE ... What You Will Sell 101VOICE UCaaS, VoIP, and Hosted PBX SIP, mobility, and unified communication ...
... Remote Employment Type: Full-time Company Overview IT Management Corporation (ITMC), dba 101VOICE ... What You Will Sell • 101VOICE UCaaS, VoIP, and Hosted PBX • SIP, mobility, and unified ...
... Remote Employment Type: Full-time Company Overview IT Management Corporation (ITMC), dba 101VOICE ... What You Will Sell • 101VOICE UCaaS, VoIP, and Hosted PBX • SIP, mobility, and unified ...
Experienced IT Support/Helpdesk Technician
$22 - $30.25/hr
Remote - Onsite locations available Department: Information Technology Reports to: IT Support ... Support and administer desktops, laptops, printers, servers, routers, scanners, cell phones ...
Experienced IT Support/Helpdesk Technician
$22 - $30.25/hr
Remote - Onsite locations available Department: Information Technology Reports to: IT Support ... Support and administer desktops, laptops, printers, servers, routers, scanners, cell phones ...
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Full-time
Posted 18 days ago
Job description
Company Description
IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we have helped organizations modernize their technology environments through innovative solutions, strategic partnerships, and exceptional customer service.
Our customers rely on us to design, implement, and support technology solutions that improve reliability, security, and operational efficiency. We proudly serve organizations across the public and private sectors, with a strong focus on State, Local Government, and Education (SLED) customers.
Learn more at ITMC.net.
Job Description
As a Technical Support Specialist at 101VOICE, you'll be at the front line of our UCaaS platform - provisioning and programming VoIP phones, troubleshooting customer issues, and helping ensure every deployment goes smoothly. You'll work closely with our onboarding, engineering, and support teams to deliver a great experience for clients from initial setup through ongoing support.
This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).
What You'll Do
- Configure and program VoIP phones (Poly, Yealink, Cisco, and others) for customer deployment
- Troubleshoot customer issues on the 101VOICE UCaaS platform - softphones, voicemail, call flows, auto-attendants, and more
- Support system setups, cutovers, number porting, and new client onboarding
- Provide tier-1 and tier-2 technical support via phone, email, and ticketing system
- Monitor system performance and help diagnose issues related to connectivity, call quality, and configuration
- Document customer interactions, configurations, and resolutions clearly and consistently
- Train customers on phone usage and portal features
- Partner with NOC and engineering teams on escalations and service improvements
- Maintain and update device firmware, templates, and configurations
- Travel occasionally to customer sites for large deployments or escalations (if local)
Qualifications
- 1-3 years of experience in technical support, ideally in VoIP or telecommunications
- Working knowledge of SIP protocols, VoIP phone provisioning, and hosted PBX systems
- Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar)
- Solid troubleshooting skills paired with a customer-first mindset
- Understanding of DHCP, VLANs, NAT/firewall configuration, and general networking basics
- Comfort managing multiple tickets and projects in a fast-paced environment
- Strong verbal and written communication skills
- A detail-oriented, organized approach with strong documentation habits
Additional Information
This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).