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Voice Support Jobs (NOW HIRING)

VOICE

Voice L2 Technician

Rex, GA · On-site

Voice L2 Technician We are seeking an IT Support Technician for a role that provides help desk support. This position will service IP Office and ITC Cloud phone systems providing tier 1-2 help desk ...

asrcfh

Voice Technician

Washington, DC · On-site

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented culture in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program ...

asrcfh

Voice Technician

Washington, DC

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented culture in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program ...

Outsourcey

Customer Support - Voice

$17.50 - $22.25/hr

Customer Support - Voice Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect ...

New

ViziRecruiter,LLC.

Voice Engineer

Salisbury, NC · On-site

$125 - $188/hr

Ahold Delhaize USA associates support the brands with a wide range of services, including Finance ... The Voice Engineer will deliver solutions for end user business needs and resolutions for complex ...

Embedded Shishya

NY · On-site

$50 - $70/hr

Gritter Francona is looking for a Voice Actor that is responsible for providing professional voice performances for animated educational videos supporting the Veterans Health Administration (VHA ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$100 - $130/hr

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking experienced Cisco Voice Engineers to support a mission‑critical ...

Collabera

Network Analyst(CCNP)

The Woodlands, TX · On-site

Company Description World's largest Oil & Gas Industry and a top notch fortune Provide Level 4 support consistent with Network data and voice support models. Maintain a working knowledge of: o ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . We are seeking an experienced Cisco Voice Engineer to support a missioncritical, technologydriven ...

School of Rock Clermont

Voice Teacher

Clermont, FL · On-site

The Voice Teacher also communicates with families about student development and supports school events, shows, and recitals as needed. Qualifications * Candidates should possess strong skills in ...

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Voice Support information

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How much do voice support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for voice support in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.

What is voice support?

Voice support refers to customer service or technical assistance provided over the phone. It involves representatives answering calls from customers to resolve issues, answer questions, or provide information about products and services. Voice support is often part of a call center or help desk and is valued for its immediacy and personal interaction. Many businesses use voice support to ensure customers receive real-time solutions and feel heard. This role requires strong communication skills and the ability to handle different types of inquiries efficiently.

What are the key skills and qualifications needed to thrive as a voice support professional?

To thrive as a Voice Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes certifications in customer service are valuable assets. Patience, active listening, and a calm demeanor help you manage customer concerns effectively and maintain positive interactions. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a professional company image.

What are some common challenges faced in a voice support role and how can I prepare for them?

In a Voice Support role, you may encounter challenges such as handling high call volumes, addressing a wide range of customer concerns, and maintaining professionalism during stressful interactions. To prepare, it's important to develop strong communication and active listening skills, as well as the ability to stay calm and solution-oriented under pressure. Familiarizing yourself with common troubleshooting techniques and the company's products or services can also help you provide efficient support and build customer trust.

What is the difference between Voice Support vs Customer Service Representative?

AspectVoice SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical training often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, remote support, technical environmentsRetail, call centers, office settings
Industry UsageTelecommunications, tech support, ITRetail, banking, hospitality
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, service issues, account management

Voice Support specialists focus on technical troubleshooting and product support via calls, often requiring technical knowledge. Customer Service Representatives handle general customer inquiries and service issues across various industries. While both roles involve communication skills, Voice Support emphasizes technical expertise, whereas Customer Service Representatives focus on customer satisfaction and problem resolution.

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What job categories do people searching Voice Support jobs look for?

The top searched job categories for Voice Support jobs are:

Voice Support jobs near you
Infographic showing various Voice Support job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,375 per year, or $33.4 per hour.

UC Voice & Contact Center Support Specialist

The Maven Group Co

Beachwood, OH • On-site

Other

Re-posted 22 days ago

Job description

Uc Voice & Contact Center Engineer

The Maven Groups' multi-national manufacture is adding a UC Voice & Contact Center Engineer to its US office in Ohio. While no relocation can be provided for this role, our client is open to several other work locations. If the candidate resides within 50 miles of Beachwood OH, Moon Township PA, Raleigh NC, Houston TX, Dallas TX, or Southfield MI, the candidate must work at that site (hybrid schedules are available with the option to work 3 days per week onsite).

This is a full-time, direct hire role with The Maven Groups' client. A full global quality benefit package awaits.

The chosen candidate will be part of Global UC Voice and Contact Center support organization to provide technical support and guidance to our internal customers. This position is also responsible for providing inputs to design standards and leads the team through critical issue resolutions and training.

Past experience supporting global, follow-the-sun unified communication solutions is highly desired.

All candidates must at least have:

  • Bachelor's degree from an accredited institution is required
  • Minimum 5 years of IT Support experience in Cisco Contact Center (UCCE).
  • Minimum 4 years of IT Support experience in Cisco IP Telephony (VOIP).
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

To get looked at candidates must possess:

  • At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications.
  • Hands-on Scripting knowledge on ICM, CVP (CVP Call Studio)
  • Hands-on expertise on CUIC Reporting (Customization & New Reports)
  • Experience with 3rd Party Integrations (CRM, Call/Screen recording, Chat & Email etc.)
  • Knowledge of Cisco Call Manager Cluster (CUCM) in a multi-cluster environment including Unity Connection (Call Handler) and Jabber.
  • Hands-on experience on Cisco voice Gateways (including VXML Gateways)
  • Experience of multi-PBX hybrid voice cloud environment (Hosted IPT and Contact Centers).
  • Extensive knowledge of SIP, SCCP, H.323 and MGCP protocols
  • Knowledge of Server and Networking principles pertaining to enterprise environment including VM, UCS, Backup, Storage, Load Balancing, Monitoring Tools etc.
  • Strong knowledge of Cisco Prime collaborations.
  • Ability to test, configure and deploy Patches, Service Packs, Upgrades, Hot Fixes etc.

Apply