Voice Support Jobs (NOW HIRING)

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance.
Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Integration and Platform Architecture team, you are positioned to lead the delivery of innovative managed services in the telecom and telephony space. As a Senior Associate, you are expected to analyze complex problems, mentor junior team members, and build meaningful client relationships while navigating the intricacies of technology solutions. This role offers a unique chance to enhance your technical skills and personal brand while contributing to impactful projects that shape the future of connectivity.
Responsibilities
- Analyze and design integration solutions for telecom and telephony systems
- Collaborate with cross-functional teams to deliver cloud and network architecture projects
- Mentor junior team members and provide guidance on technical challenges
- Develop and implement strategies to enhance service delivery and client satisfaction
- Utilize critical thinking to address complex integration issues
- Maintain up-to-date knowledge of industry trends and technologies
- Foster relationships with clients to understand their needs and expectations
- Contribute to continuous improvement initiatives within the team
What You Must Have
- Bachelor's Degree
- At least 4 years of experience
- CCNA or equivalent
What Sets You Apart
- ITIL Foundation or equivalent preferred
- BICSI certification preferred
- Demonstrating leadership in team environments
- Supporting circuit turn-up and validation testing
- Performing onsite troubleshooting for connectivity issues
- Validating port status and physical connectivity
- Coordinating with carriers and vendors for resolutions
- Maintaining asset inventory and documentation
- Adhering to safety and compliance standards

Travel Requirements

Up to 60%

Job Posting End Date

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.