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Voice Engineer Jobs in Michigan (NOW HIRING)

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Voice Engineer (CUCM)

Lansing, MI

Voice Engineer Location: Lansing, Michigan Duration: 12+ Months Function as a member of the Telephony Services IPT team and follow all established processes to deliver, document and support any ...

Peter Basso Associates

Electrical Engineer

Troy, MI · On-site

$80 - $100/hr

Auxiliary Systems, including fire alarm systems, voice/data structured cabling systems, access ... Bachelor's degree in electrical engineering or an engineering‑related curriculum from a ...

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$4

$41

$67

How much do voice engineer jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for voice engineer in Michigan is $41.99, according to ZipRecruiter salary data. Most workers in this role earn between $34.13 and $52.36 per hour, depending on experience, location, and employer.

What is a voice engineer?

A voice engineer manages the telecommunication systems for a company or other organization. As a voice engineer, you may work heavily with voice over internet protocols (VoIP). In these positions, your title may change to VoIP engineer. Your responsibilities center on quality control with the implementation of new hardware or systems and troubleshooting any issues that arise. Your daily duties typically include installation, customization, maintenance, and repair of telecommunication systems. It’s important to stay abreast of technology trends, especially regarding cybersecurity. Some positions are customer-facing, which require excellent verbal communication skills. This is especially true if you work for a third party IT company. Critical thinking is also essential for creating solutions.

What is a voice engineer?

A Voice Engineer is an IT professional who designs, implements, and manages voice communication systems, such as VoIP (Voice over Internet Protocol) and traditional telephony networks. They are responsible for ensuring the reliability, security, and quality of voice communication services within an organization. Their duties often include configuring call routing, troubleshooting voice issues, and maintaining related hardware and software. Voice Engineers work closely with network engineers and support teams to provide seamless voice communication solutions.

How does a voice engineer typically collaborate with other IT teams to ensure seamless communication systems?

Voice Engineers often work closely with network, security, and support teams to design, implement, and maintain unified communications infrastructure. They frequently coordinate with network engineers to ensure voice traffic is prioritized and troubleshoot quality issues. Collaboration with cybersecurity teams is also essential to safeguard VoIP systems against threats. Regular communication with help desk and end-user support teams helps Voice Engineers address user concerns and improve service reliability.

What are the key skills and qualifications needed to thrive as a voice engineer, and why are they important?

To thrive as a Voice Engineer, you need expertise in telephony systems, VoIP technologies, and network protocols, often supported by a degree in computer science or a related field. Familiarity with tools like Cisco Unified Communications, SIP, QoS, and relevant certifications such as CCNA Collaboration or CCNP Voice is highly valuable. Strong problem-solving skills, attention to detail, and effective communication enable you to address complex technical issues and collaborate with stakeholders. These skills ensure reliable voice infrastructure, minimize downtime, and support seamless business communications.

What is the difference between Voice Engineer vs VoIP Engineer?

AspectVoice EngineerVoIP Engineer
CertificationsCCNA Voice, CCNP CollaborationCCNA Voice, CCNP Collaboration
Work EnvironmentTelecommunications, enterprise networksInternet Protocol networks, enterprise systems
Industry UsageTelecom providers, large corporationsIT firms, service providers
Job FocusDesigning and maintaining voice communication systemsImplementing and managing VoIP solutions

Voice Engineers and VoIP Engineers often share certifications and work environments, focusing on voice communication systems. While Voice Engineers may concentrate more on traditional telephony and hardware, VoIP Engineers specialize in internet-based voice solutions. Both roles are essential in modern communication infrastructure, with overlapping skills but different primary focuses.

Are voice engineers in demand?

Voice engineers are in demand due to the growth of VoIP, unified communications, and cloud-based voice solutions. They typically require skills in networking, telephony systems, and certifications such as CCNA or CCNP, making their expertise valuable in many organizations seeking reliable voice infrastructure.
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Voice Engineer jobs near you
Infographic showing various Voice Engineer job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $87,332 per year, or $42 per hour.

Cisco Voice Engineer

Detroit, MI • On-site

SRI Tech solutions Inc
IT Services • 501 - 1,000 employees
Learn more about SRI Tech solutions Incexternal

Full-time

Re-posted 8 days ago

Job description

Company Description
SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT.
Job Description
Hi,
Please find the below requirement and send me your updated resume.
Position: Cisco Voice Engineer
Location: Detroit, MI
Job Type: Full Time
Job Description:
As a Voice Engineer is responsible for the design, support and maintenance of the Client telephony systems. This highly visible position requires senior level experience working with Cisco Call Center Manger experience and CUCM of technologies and services. The engineer must be well versed with call routing / treatment within a fast paced environment with over 100+ call agents. The engineer will be responsible for system monitoring, system administration, system backups, fine-tuning, troubleshooting, upgrading, system controls, and documentation of ATI telephony systems.
Required Skills:
  • Install, configure, troubleshoot and upgrade telephony technologies (includes non-Cisco IP solutions).
  • Work closely with business users and other technical teams to build solutions for the ATI Call Center environment. Communicate directly with customers.
  • Primary technologist assigned to oversee all voice related services for acquisition and new growth sites.
  • Provide technical leadership for the design and support of voice and related technologies.
  • Gather business requirements for technology solutions.
  • Manage telephony projects including solutions and supporting documentation.
  • Work with other technical teams to develop cost-effective, operationally supportable solutions that assist multiple technologies or meet complex requirements.
  • Assess technical problems to develop, appraise, and recommend solutions.
  • Support vendor/contract negotiations for pricing, terms and conditions, and technical requirements for large scale, strategic projects.
  • Test and evaluate new technologies to solve business requirements and enable strategic business initiatives.
  • Develop project cost and benefit estimates to establish project worth including alternative considerations.
  • Conduct training programs designed to educate the organization's computer users about basic and specialized applications.
  • Build and maintain relationships with key vendors and manage vendors in troubleshooting situations.

Must skills:
  • Minimum 8+ years of hands-on experience in information technology & voice engineering preferably within large, complex, multi-site environments with a corporate call center.
  • Must have experience with Cisco Telephony products
  • Experience with CISCO Call Center Manager
  • Experience with Migration Avaya to Cisco Telecom systems
  • Experience with to install Skype as phone
  • Experience configuring troubleshooting SIP Gateways and CUBE
  • Experience configuring dial peers and creating dial plans
  • CCNP Certification required

Thanks and Best Regards,
Harika Kollu
IT Recruiter
SRI Tech Solutions Inc.
(T) (813) 423-6500 Ext 151, (M) 206-316-9001 (F) 813.423.6520
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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