ZipRecruiter

Log In

1

Voice Customer Service Representative Jobs (NOW HIRING)

Sila Services

Customer Service Representative

Sterling, VA

$15.75 - $21.50/hr

When customers call us, you're the first voice they hear and a key part of the customer experience. We're looking for a Customer Service Representative who can handle a fast-paced environment ...

Sila Services

Customer Service Representative

Manassas, VA · On-site

$16 - $21.75/hr

When customers call us, you're the first voice they hear and a key part of the customer experience. We're looking for a Customer Service Representative who can handle a fast-paced environment ...

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

Alco Air is looking for a Customer Service Representative (CSR) to be the voice of our company. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to ...

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

Alco Air is looking for a Customer Service Representative (CSR) to be the voice of our company. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to ...

Taco Johns

Customer Service Representative

Osseo, MN

$12 - $15/hr

You'll join a workplace where creativity is encouraged, hard work is rewarded, and your voice actually counts! What You'll Do as a Customer Service Representative Forget boring routines! As a ...

Sila

Customer Service Representative

Hamilton, VA

$18 - $22/hr

When customers call us, you're the first voice they hear and a key part of the customer experience. We're looking for a Customer Service Representative who can handle a fast-paced environment ...

next page

Showing results 1-20

All JobsVoice Customer Service Representative Jobs

Voice Customer Service Representative information

See salary details

$9

$18

$26

How much do voice customer service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for voice customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do I become a virtual chat agent?

To become a virtual chat agent, you typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company-specific procedures and software.

What are Voice Customer Service Representatives?

Voice Customer Service Representatives are professionals who handle customer inquiries, complaints, and support requests primarily over the phone. They act as the primary point of contact between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. These representatives are skilled in communication, problem-solving, and often use specialized software to document interactions and find solutions. Their role is crucial in maintaining a positive relationship between the business and its clients.

What are some common challenges Voice Customer Service Representatives face, and how can they effectively manage them?

Voice Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and resolving issues efficiently within time constraints. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and be familiar with company policies and resources for quick problem-solving. Many organizations provide training and ongoing support, and teamwork is essential, as representatives often collaborate with supervisors or other departments to resolve complex issues.

What is the difference between Voice Customer Service Representative vs Customer Support Specialist?

AspectVoice Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications vary, often in technical support or communication
Work EnvironmentCall centers, remote work, customer service departmentsCall centers, online chat, email support, remote or on-site
Industry UsageRetail, telecom, banking, healthcareTechnology, software, retail, telecom
Common Search/ComparisonYesNo

The main difference is that Voice Customer Service Representatives primarily handle inbound calls and communicate via voice, focusing on resolving customer issues over the phone. Customer Support Specialists may handle multiple channels like chat or email and often provide more technical or product-specific support. Both roles require strong communication skills and customer service experience, but the Voice Customer Service Representative role emphasizes verbal communication and call handling skills.

What are the key skills and qualifications needed to thrive as a Voice Customer Service Representative, and why are they important?

To thrive as a Voice Customer Service Representative, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is highly valuable. Patience, problem-solving, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues efficiently. These competencies ensure excellent customer experiences, high satisfaction rates, and effective handling of diverse inquiries in a fast-paced environment.
More about Voice Customer Service Representative jobs
What cities are hiring for Voice Customer Service Representative jobs? Cities with the most Voice Customer Service Representative job openings:
What states have the most Voice Customer Service Representative jobs? States with the most job openings for Voice Customer Service Representative jobs include:
What job categories do people searching Voice Customer Service Representative jobs look for? The top searched job categories for Voice Customer Service Representative jobs are:
Voice Customer Service Representative jobs near you
Infographic showing various Voice Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Sila Services

Norfolk, VA • On-site

$18 - $20/hr

Full-time

Posted 21 days ago

Job description

Customer Service Representative (CSR)
Guy Smith Home Services - Norfolk, VA
Looking for a customer service role where your work actually matters and the phones stay busy?
For nearly 60 years, Guy Smith Home Services has been a trusted residential service provider serving homeowners across the Hampton Roads area. Our success is driven by skilled technicians in the field-and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they hear and a key part of the customer experience.
We're looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.
What You'll Do
  • Respond to customer requests, resolve issues and promote the company
  • Convert incoming customer calls into booked service appointments
  • Outbound calling to our customers to schedule appointments
  • Develop a proven track record in customer service.
  • Participate in training so that you grow and develop as a professional
  • Maintain and update our customer database with complete and accurate information
  • Maintain communication with dispatch and your manager

What We're Looking For
  • Strong verbal communication with ability to control and guide conversations
  • Reliable attendance and punctuality (critical for call volume coverage)
  • Ability to multitask across systems while maintaining accuracy
  • Strong problem-solving skills and ability to handle objections professionally
  • Comfortable working in a fast-paced, performance-driven environment
  • Basic computer proficiency (CRM systems, scheduling software, etc.)

$18 - $20 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply