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Visitor Service Assistant Jobs (NOW HIRING)

carnegie

Retail & Visitor Services Associate - Part-Time Reports to: Associate Director, Retail and ... The assistant should also have strong interpersonal, customer service, administrative, and phone ...

New England Aquarium

Part-time Visitor Assistant

Boston, MA

$15.50 - $18/hr

As a Visitor Assistant, you will be one of the first employees to greet and welcome visitors from ... Demonstrate consistently high standards of customer service by interacting with our visitors and ...

New

Nevada Museum Of Art

Visitor Services Officer

Reno, NV · On-site

$14.25 - $16.50/hr

Serve as a service advocate by addressing visitor questions and concerns with care and ... Respond calmly and appropriately to emergencies and assist with established emergency procedures.

Nevada Museum Of Art

Visitor Services Officer

Reno, NV · On-site

$14.25 - $16.50/hr

Serve as a service advocate by addressing visitor questions and concerns with care and ... Respond calmly and appropriately to emergencies and assist with established emergency procedures.

Audubon

Visitor Center Assistant

Naples, FL

$19/hr

The Center Assistant provides exceptional customer service by greeting visitors to the Center and providing accurate, helpful information about the Sanctuary. This is a full-time, seasonal position ...

Audubon

Visitor Center Assistant

Naples, FL

$19/hr

The Visitor Center Assistant provides exceptional customer service by greeting visitors to the Center and providing accurate, helpful information about the Sanctuary. This is a part-time, seasonal ...

Holocaust Museum Houston

Provide professional, courteous, and knowledgeable customer service to Museum visitors and guests ... Accurately process transactions using point-of-sale and admissions systems * Assist visitors with ...

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Visitor Service Assistant information

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How much do visitor service assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for visitor service assistant in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What is the difference between Visitor Service Assistant vs Tour Guide?

AspectVisitor Service AssistantTour Guide
CredentialsCustomer service skills, sometimes basic trainingKnowledge of tour topics, sometimes certifications or licenses
Work EnvironmentVisitor centers, museums, attractionsOn-site or on-location at sites, outdoor or indoor
Employer & IndustryMuseums, parks, cultural sitesTour companies, historical sites, museums
Search & Comparison IntentCustomer assistance, visitor infoGuided tours, educational experiences

Visitor Service Assistants primarily focus on assisting visitors, providing information, and ensuring a positive experience within a facility. Tour Guides, on the other hand, lead groups, provide detailed commentary, and educate visitors about specific sites or topics. While both roles involve interaction with visitors and require good communication skills, the main difference lies in the scope of responsibilities and the nature of engagement.

What does a visitor service assistant do?

A visitor service assistant greets and assists visitors, providing information about the facility, exhibits, or services. They may handle ticketing, answer questions, ensure safety, and maintain a welcoming environment, often using communication and customer service skills.

What is a visitor service assistant?

A visitor service assistant is a staff member responsible for welcoming and assisting visitors at a facility such as a museum, park, or event venue. Their duties often include providing information, answering questions, and ensuring a positive experience for guests, typically requiring good communication skills and customer service experience.

What cities are hiring for Visitor Service Assistant jobs?

Cities with the most Visitor Service Assistant job openings:

What are the most commonly searched types of Visitor Service jobs?

The most popular types of Visitor Service jobs are:

What states have the most Visitor Service Assistant jobs?

States with the most job openings for Visitor Service Assistant jobs include:

What are popular job titles related to Visitor Service Assistant jobs?

For Visitor Service Assistant jobs, the most frequently searched job titles are:

Visitor Service Assistant jobs near you
Infographic showing various Visitor Service Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.

PT Retail and Visitor Services Associate

carnegie
See more jobs at carnegieexternal

Part-time

Posted 17 days ago

Key responsibilities

  • Support and facilitate daily group tour operations, coordinating with House Management, Box Office, and docents.

  • Manage onsite Information Desk and volunteers, provide directions to large groups, and assist with customer service inquiries.

  • Assist with in-person and online gift shop sales, handle daily cash accounting, and organize merchandise.

Job description

Retail & Visitor Services Associate - Part-Time 

Reports to: Associate Director, Retail and Licensing + Director, Visitor Services and Volunteers 

Scope: 

The Retail & Visitor Services assistant will support Carnegie Hall's Retail Operations and the Visitor Services and Volunteers Department with public-facing interactions and administrative tasks. Individuals should have outgoing, affable personalities who enjoy working proactively with the public in diverse group settings. The assistant will help manage daily group tour operations in the lively Box Office Lobby. This role supports Information Desk operations and the volunteers who staff the table. The individual will assist with in-person and online sales in the gift shop, along with daily cash accounting of all gift shop locations. They will provide strong administrative support with daily clerical duties and responding to general customer service queries, private tour operators, and volunteers by online chat, email, and phone. They will also help to maintain Visitor Services and Retail Operations spaces and materials and assist with related Visitor Services and Volunteers and Retail Operations assignments. 

Responsibilities:  

  • Facilitate a busy schedule of public and private group tours and coordinate with House Management, Box Office, and docents to facilitate daily tour operations. 
  • Proactively give directions and instructions to large groups of people gathering to take tours in the lobby. 
  • Onsite management of the Information Desk and volunteers staffing the desk.  
  • Maintain the Box Office Lobby space as it pertains to tour operations. 
  • Assist with in-person and online sales in the gift shop, along with daily cash accounting of all gift shop locations. 
  • Stocking, arrangement, and organization of merchandise daily.  
  • Oversight Responsibilities and Coordination for Artist Merchandise and CD/Book Signing Events 
  • Administrative duties, including preparing and processing interdepartmental transfers of merchandise and updating the Tours Hotline. 
  • Assist with general customer service queries and respond to private tour operators and volunteer inquiries by online chat, email, and phone.  
  • Additional administrative and clerical tasks as needed. 

Qualifications: 

  • Engaging, proactive, and outgoing personality who enjoys working with others in diverse group settings. 
  • The assistant should also have strong interpersonal, customer service, administrative, and phone skills.  
  • Thrives on being a fast learner who is self-motivated and can work proactively and independently. 
  • Enjoys keeping track of important details using strong organizational skills. 
  • Excellent time management in a fast-paced environment working independently and collaboratively. 
  • Knowledge of Microsoft Office Suite required. SharePoint, Tessitura, and retail experience a plus. 
  • Flexible schedule with a mix of daytimes, evenings, and weekend shift availability. Saturday availability is required. Average 4-5 shifts/15-20 hours per week. 
  • Individuals with a background in music, theater, art, and cultural organizations are encouraged to apply. 

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