Virtual Tour Guide Jobs (NOW HIRING)

Who We Are:

The University of New Haven, founded in 1920, is a private university whose mission is to prepare students to excel and lead purposeful and fulfilling lives in a global society. The university offers more than 150 undergraduate and graduate programs and has been recognized for academic excellence, nationally and internationally. In addition to its main campus in West Haven, the university has a campus in Tuscany, Italy. Learn more at newhaven.edu.

The Director of Recruitment Events & Visitation is responsible for planning, executing, and evaluating prospective and accepted student events for the Office of Undergraduate and Graduate Admissions. It oversees all aspects of a very comprehensive, high-volume on and off-campus and virtual visitor programs that includes Open Houses, Accepted Student Days, Explore UNewHaven Days, Major-Specific Open Houses, Information Sessions, Charger Days, daily general visitors, and other specialized visits. Coordination of staffing for all programs and events, staffing for special requests, and oversight of the campus tour guide program are essential components of the position. Development and coordination of event communication plans, phone campaigns, event registrations, event tool management in Slate (Contact Record Management System), and supervision of multiple professional and student staff members is also required. This position will also work closely with other offices on campus to manage and support all events.

You Are:

• Tirelessly committed to enrolling and retaining a diverse student body.
• Experienced in event planning and execution for an Admissions/Recruitment organization
• Excellent communicator, with superior interpersonal and organizational skills.
• Able to work under pressure and to multitask.

You Will:

• Organize, coordinate, manage, and execute a wide variety of on-campus and virtual UG and Graduate admission events, including Open Houses, Accepted Student Days, Major Specific Open Houses, Daily Information Sessions and Campus Tours, Charger Days, and other specialized visits.
• Serve as primary liaison with faculty, deans, food services, facilities management, external vendors, and student ambassadors to coordinate and effectively implement these events.
• Work with and manage a team of professional staff members and student workers to ensure visitors will have a positive first experience on campus.
• Manage and facilitate execution of logistics for all events, including facility reservations, room reservations, contract negotiations, menu selection, A/V service, and facility set-ups.
• Manage allocated budgets for individual events and programs to insure financially efficient use of funding while providing the highest quality experience for all prospective students and families.
• Maintain detailed project plans, timelines, and budgets for all on-campus recruiting events.
• Provide administrative support as needed, including but not limited to coordinating and scheduling meetings with current students, faculty, and staff, contacting and confirming speakers and alumni, and assisting in the delegation of duties to appropriate staff and offices.
• Engage in recruiting, training, supervising, and scheduling student tour guides for all campus-based programming.
• Oversee the organization and execution of group and VIP tours.
• Maintain working knowledge of the admissions process, athletics, financial aid, residential life, student affairs, student success, and other university operations.
• Collaborate with the heads of undergraduate and graduate admissions, and marketing to develop and produce high-quality invitations, web pages dedicated to specific events, online registration forms, and supporting materials.
• Manage CRM-related tasks, including event management tools, QR code usage for event check-in, and ensure a high functioning event communication plan for prospective and accepted students and families.
• Develop an evaluation/assessment plan and follow-up action plan for all campus events.
• Prepare reports to show the impact of campus visitation programs, focusing on yield and quality service components.
• Other duties as necessary in order to meet the enrollment goals and mission of the University as deemed by the AVP of Enrollment & Campus Visit Experiences, and VP for Enrollment & Student Success.

Occasionally:

• Conduct information sessions for prospective students and families when needed.
• Cover conflicts for college fairs and high school visits when necessary.

You Have:

• A bachelors degree (masters preferred)
• At least 5-7 years of progressively responsible experience in a university or college admissions office or with proven event planning experience.
• Experience with Slate products, specifically CRM and events tool is preferred.
• Proven ability to motivate staff, achieve goals, and sustain a commitment to personalized customer service during periods of high-volume activity.
• Proven management/supervisory experience with the ability to lead a team in a changing environment and support leadership efforts to achieve university objectives.
• Advanced communication skills- both oral and written; organizational and interpersonal skills including the ability to work effectively in teams both as a leader and a team member.
• Willingness to incorporate new initiatives into campus events.
• A proactive customer service approach.
• Ability to multi-task in work that is highly complex and varied in nature; demonstrated ability to meet deadlines, willingness to travel, work nights and weekends.
• Ability to interact with prospective students and their families in small to large presentation environments both on and off campus.
• Knowledge of social media outlets such as X, Snapchat, Instagram, and Facebook are a plus.
• Valid drivers license.
• Ability to stand for long periods of time and lift 20 lbs.

What's In It For You:

• Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.
• Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program
• Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities
• Employee Discounts on products, services and educational opportunities
• Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Years); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable

*The University of New Haven is not a qualifying E-Verify employer and its use of E-Verify is limited to specific government projects. For that reason, candidates with STEP OPT authorization cannot be considered for employment.