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Virtual Support Jobs in Silver Spring, MD (NOW HIRING)

Quantum Sky

Virtual Desktop Engineer

Washington, DC · On-site

$150K - $160K/yr

Description Quantum Sky is searching for a Senior Citrix Virtual Desktop Infrastructure (VDI) Engineer to support design, implementation, administration, optimization, and support of enterprise ...

Quantum Sky

Virtual Desktop Engineer

Washington, DC · On-site

$150K - $160K/yr

Quantum Sky is searching for a Senior Citrix Virtual Desktop Infrastructure (VDI) Engineer to support design, implementation, administration, optimization, and support of enterprise Citrix Virtual ...

Quantum Sky

Virtual Desktop Engineer

Washington, DC · On-site +1

$150K - $160K/yr

Description Quantum Sky is searching for a Senior Citrix Virtual Desktop Infrastructure (VDI) Engineer to support design, implementation, administration, optimization, and support of enterprise ...

Quantum Sky

Virtual Desktop Engineer

Washington, DC · On-site

$150K - $160K/yr

Description Quantum Sky is searching for a Senior Citrix Virtual Desktop Infrastructure (VDI) Engineer to support design, implementation, administration, optimization, and support of enterprise ...

Quantum Sky

Virtual Desktop Engineer

Washington, DC · On-site

$150K - $160K/yr

Description Quantum Sky is searching for a Senior Citrix Virtual Desktop Infrastructure (VDI) Engineer to support design, implementation, administration, optimization, and support of enterprise ...

Capital One

Virtual Business Banker II

Mclean, VA · On-site

Virtual Business Banker II The Virtual Business Banker II (VBB II) is responsible for daily operations, execution and support of inbound/outbound phone-based retention and sales effort occurring ...

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Virtual Support information

See Silver Spring, MD salary details

$14

$26

$46

How much do virtual support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for virtual support in Silver Spring, MD is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.33 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.
More about Virtual Support jobs

What are the most commonly searched types of Support jobs in Silver Spring, MD?

The most popular types of Support jobs in Silver Spring, MD are:

What are popular job titles related to Virtual Support jobs in Silver Spring, MD?

For Virtual Support jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Virtual Support jobs in Silver Spring, MD look for?

The top searched job categories for Virtual Support jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Virtual Support jobs?

Cities near Silver Spring, MD with the most Virtual Support job openings:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,009 per year, or $26.9 per hour.

Virtual Desktop Engineer

Washington, DC • On-site

Quantum Sky
See more jobs at Quantum Skyexternal

$150K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Description

Quantum Sky is searching for a Senior Citrix Virtual Desktop Infrastructure (VDI) Engineer to support design, implementation, administration, optimization, and support of enterprise Citrix Virtual Apps and Desktops environments. This senior-level role provides technical leadership for the organization's virtual desktop infrastructure, ensuring high availability, security, scalability, and performance across on-premises environments.  

The Senior Citrix VDI Engineer collaborates with systems engineers, network engineers, cybersecurity teams, application owners, and project managers to deliver secure, resilient, and efficient virtual desktop and application services. The position serves as the technical lead for VDI infrastructure projects, lifecycle management, troubleshooting, automation, and disaster recovery planning. 

Responsibilities:

  • Design and architect the Citrix enterprise VDI solution for scalability, performance, and resiliency 
  • Lead at-scale VDI deployments, migrations, and platform upgrades 
  • Optimize VDI environments for cost, performance, and user experience (density, compute resource allocation, storage I/O) 
  • Establish standards for image management, application delivery, and security within the VDI environment 
  • Lead troubleshooting and root-cause analysis for complex, high-impact VDI incidents 
  • Mentor mid-level engineers and collaborate with security teams on VDI hardening and compliance 
  • Evaluate emerging end-user computing technologies and recommend roadmap changes
Qualifications

Required:

  • Bachelor's Degree required (experience and education equivalents are considered and can be substituted for a Bachelor's Degree). 
  • 10 years of general work experience / 8 years relevant "functional" experience in end-user computing/VDI engineering 
  • Advanced certification preferred (Citrix CCP-V, VMware VCP-VCF) 
  • Deep expertise in VDI architecture, application virtualization, and performance tuning at scale 
  • Demonstrated experience leading enterprise-wide VDI programs or migrations 
  • Strong cross-functional collaboration skills with server, network, storage, and security teams 

Desired: 

  • Experience with a Citrix VDI environment 
  • Experience with a VMware ESXi, vCenter virtual infrastructure 
  • Experience with enterprise management of Dell Wyse Thin-Clients 
  • Experience with peripherals such as printers, scanners, card readers in VDI environment 
  • Experience with network attached storage and protocols such as NFS and CIFS 

Clearance:

  • An active Top Secret clearance with SCI eligibility is required.

Location and Schedule:

  • This position is onsite at the customer location in Washington, DC. The environment requires onsite support five days per week, with some flexibility in scheduling based on program and customer requirements. Core business hours are 8am-4pm.
About Quantum Sky

Compensation:

  • Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $150,000-$160,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

  • Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it. 

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky? 

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Employment Type: FULL_TIME

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