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Virtual Support Jobs in Boston, MA (NOW HIRING)

F-Prime Capital

Virtual Primary Care Physician

Boston, MA · On-site

$300 - $325/hr

This includes supporting Nurse Practitioner development through collaborative practice oversight ... Conduct virtual consultations to assess medical concerns, diagnose conditions, develop treatment ...

Ladder Health

Part-Time Virtual Physical Therapist

Boston, MA · On-site +1

$1.8K - $2.3K/wk

Our platform supports a coordinated care plan with resources, HIPAA-compliant messaging, and ... Perform virtual consult/evaluation appointments with children and their families and use clinical ...

Ladder Health

Part-Time Virtual Physical Therapist

Boston, MA · On-site +1

$1.8K - $2.3K/wk

Our platform supports a coordinated care plan with resources, HIPAA-compliant messaging, and ... Perform virtual consult/evaluation appointments with children and their families and use clinical ...

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All JobsSupport JobsVirtual Support JobsVirtual Support Jobs in Boston, MA

Virtual Support information

See Boston, MA salary details

$15

$28

$48

How much do virtual support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.
More about Virtual Support jobs

What are the most commonly searched types of Support jobs in Boston, MA?

The most popular types of Support jobs in Boston, MA are:

What are popular job titles related to Virtual Support jobs in Boston, MA?

For Virtual Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Virtual Support jobs in Boston, MA look for?

The top searched job categories for Virtual Support jobs in Boston, MA are:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Account Manager (Academia)

Oxford Medical Simulation Limited

Boston, MA • On-site

Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

In a nutshell

Title: Account Manager (Academia)

Location: US - This role will involve travel.

Days/week: Full Time

Salary: DoE

Are you looking for a fast paced sales role in a rapidly scaling business where you can make a real impact? This is an exciting opportunity to become an integral part of the Account Management team at Oxford Medical Simulation Inc, improving patient care through exceptional educational services.

OMS Account Managers forge links with academic institutions, work with them to understand their needs, then demonstrate, implement and support the use of virtual reality simulation. Account Managers are dynamic, self-motivated, empathetic to the needs of clients and dedicated to helping them achieve optimal educational results. In addition to supporting the integration of virtual simulation through the OMS platform, our Account Managers support institutions through curriculum planning and ongoing live and virtual support.

No experience of VR is needed and all your training is provided by a close-knit team of clinicians and simulation experts with the objective to build expertise in simulation-based education and curriculum.

The OMS team is dedicated to delivering quality clinical training to healthcare professionals across the UK and US.

Who you are:

  • You ideally have 3+ years of account management experience within academia
  • You ideally have a clinical education or clinical simulation background
  • You have a passion for or experience working within nursing or medicine
  • You have exceptional interpersonal skills.
  • You love the idea of a job where you get to travel the country
  • You are happy to be on the road approximately. 3-5 times a month with overnight stays if required
  • You have a strong work ethic, integrity and desire to succeed
  • You are curious, an excellent listener, and able to consult with a broad range of individuals to find the best solution for them.
  • You are enthusiastic, flexible and always learning.
  • You are driven and self-motivated. You thrive in new challenges
  • You are keen to work in a fast-paced, high-growth start-up environment

What will you be doing:

  • You’ll be working within a close knit team of VR Simulation experts
  • Build and maintain strong, long-lasting relationships with a portfolio of assigned clients
  • Serve as the primary point of contact for OMS client inquiries, concerns, and requests
  • Proactively renew customers and identify opportunities for account expansion
  • You’ll ensure seamless onboarding and implementation of solutions, and drive utilisation within our clients
  • Capturing and managing information, data, and metrics in our CRM system
  • Working with clients to improve learner engagement, satisfaction and educational outcomes.
  • Attending events, and conferences, taking all opportunities to showcase OMS scenarios at their best

About Oxford Medical Simulation

OMS helps health systems, hospitals, nursing and medical schools deliver training and assessment more affordably, faster and at scale.

Our award-winning simulation platform is transforming the way healthcare and educational institutions train, assess and recruit healthcare professionals. By combining cutting edge 3D visualisation with artificial intelligence and leading educational theory, OMS delivers all of the benefits of physical simulation whilst delivering significant savings and improving patient care.

Founded in 2017 and commercially launching the award-winning OMS Platform in late 2018, OMS has experienced rapid growth with deployments spanning more than 100 Healthcare institutions around the world including the NHS, NYU, Oxford, Health Education England and the world’s #1 pediatric hospital.

Oxford Medical Simulation is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Oxford Medical Simulation is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Who we are

We are Skiers / Boarders, Runners, Rowers, Pilots, Magicians, Weavers, Photographers, Game Heroes, Movie Buffs, and every other variety of people. We are hard working. We are passionate about what we do. We care about the work. We care about each other. We care about pushing the envelope and we care about using our working lives to make the world a better place.

We value these behaviors above all:

  1. Care & Pride - we take care and pride in everything we do
  2. Growth mindset - we push the boundaries so we are adaptive, inventive and always learning
  3. One Team - we are in it together, mucking in and supporting each other with humour and humility

Sound like you?

Benefits

  • 38 days paid leave
  • Medical Insurance + additional benefits
  • Knowing that you are making a real difference
  • High specification laptop and Oculus headset
  • Travel expenses covered
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