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Virtual Support Jobs in Boston, MA (NOW HIRING)

Virtual Clinical Therapist

Boston, MA · Remote

$64K - $86K/yr

Virtual Clinical Therapist Reports to: Director of Telehealth Department/Location: Remote FLSA ... This includes actively supporting the development of associate licensed professionals in accordance ...

Virtual Clinical Therapist

Boston, MA · On-site +1

$64K - $86K/yr

Virtual Clinical Therapist Reports to: Director of Telehealth Department/Location: Remote FLSA ... This includes actively supporting the development of associate licensed professionals in accordance ...

Virtual Clinical Therapist

Boston, MA · Remote

$64K - $86K/yr

Virtual Clinical Therapist Reports to: Director of Telehealth Department/Location: Remote FLSA ... This includes actively supporting the development of associate licensed professionals in accordance ...

Come join Overstory Health as a Virtual Therapist in Boston, MA Overstory Health is transforming ... and support for reintegration into daily life. We measure our success by our patients' progress ...

Come join Overstory Health as a Virtual Therapist in Boston, MA Overstory Health is transforming ... and support for reintegration into daily life. We measure our success by our patients' progress ...

Come join Overstory Health as a Virtual Therapist in Boston, MA Overstory Health is transforming ... support for reintegration into daily life. We measure our success by our patients' progress ...

You will receive warm leads, online training, daily coaching, and ongoing support as you build your ... Scheduling and conducting virtual appointments * Listening to client needs and concerns

Virtual Sales Associate

Boston, MA · Remote

$85K - $150K/yr

As a Virtual Sales Associate, you will connect directly with clients, assess their unique goals ... Nurture ongoing client relationships by offering continuous support and regular updates.

Showing results 21-40

Virtual Support information

See Boston, MA salary details

$15

$28

$48

How much do virtual support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for virtual support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.

What are the most commonly searched types of Support jobs in Boston, MA?

The most popular types of Support jobs in Boston, MA are:

What are popular job titles related to Virtual Support jobs in Boston, MA?

For Virtual Support jobs in Boston, MA, the most frequently searched job titles are:

Infographic showing various Virtual Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Virtual Clinical Therapist

Boston, MA • Remote

$64K - $86K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago


Job description

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Title: Virtual Clinical Therapist

Reports to: Director of Telehealth 

Department/Location: Remote  

FLSA Status: Exempt 

Requirements and Schedule: 

  • Licensure: Must be independently licensed as a therapist in the state of MA. Highly preferred 3 years post independent licensure experience. Seeking experience in IOP/PHP settings.   
  • Schedule:  Monday-Friday 8a-4:30p

Role Summary:  

Virtual Therapists are responsible for providing high-quality care and therapeutic services to individuals dealing with various behavioral issues. The therapist will use telehealth to facilitate 1:1 and group therapy, develop and implement treatment plans, conduct assessments, and work collaboratively with other healthcare professionals to deliver effective behavioral health interventions.  Guidelight is committed to the professional growth and development of therapists and provides free clinical supervision hours to support clinicians. 

Role Responsibilities/Competencies: 

  • Conduct psychological and biopsychosocial assessments and evaluations to determine clients' needs.  
  • Develop and implement individualized treatment plans based on assessment findings.  
  • Provide evidence-based therapeutic interventions, including individual, group, and family therapy.  
  • Monitor and document clients' progress and adjust treatment plans to create a cohesive case conceptualization.  
  • Collaborate with other healthcare professionals, including psychiatrists, social workers, and medical doctors, to provide comprehensive and continuity of care.  
  • Completes suicide risk assessment within identified time frames and with appropriate thoroughness and scoring while consulting with clinical leaders. 
  • Participate in multidisciplinary team meetings and case reviews determining length of stay and level of care.  
  • Assess and identify community resources based on clients needs during treatment/ aftercare planning. 
  • Adhere to all standardized Group Curriculum and Treatment Planning. 
  • Educate clients and their families about mental health and behavioral issues while building supportive and trusting relationships  
  • Comes prepared to weekly clinical supervision with relevant client updates, case formulations, and questions to support high-quality care. 
  • Adhere to all confidentiality and ethical guidelines as outlined by professional standards and laws.  
  • Stay updated on the latest research and developments in behavioral therapy and mental health.  
  • Identify with Guidelight Health's Mission, Vision and Values 

Required Qualifications 

  • A master's degree in psychology, Counseling, Social Work, or a related field. 
  • Valid MA independent licensure as a Licensed Clinical Social Worker, Licensed Mental Health Counselor, Licensed Professional Counselor, or equivalent 
  • Willingness and ability to obtain additional state licenses, as requested
  • If eligible based on licensure status and applicable state regulations, must be willing to provide formal clinical supervision to associate-level clinicians as part of Guidelight's supervision program. This includes actively supporting the development of associate licensed professionals in accordance with organizational standards and state-specific supervisory requirements.
  • Demonstrated experience providing behavioral therapy, counseling and group therapy. 
  • Ability to manage clients effectively in virtual settings, including adapting interventions to a telehealth environment. 
  • Comfort and competence with technology, including navigating HIPAA-compliant video platforms, EMRs, and virtual collaboration tools. 
  • Strong engagement skills in a virtual space (ability to build rapport, maintain group cohesion, and intervene effectively when clients disengage). 
  • Knowledge of or willingness to learn telehealth best practices, including crisis response and safety planning in a remote setting. 
  • Strong interpersonal, communication, and problem-solving skills. 
  • Ability to work independently while staying closely connected to a distributed virtual team
  • Commitment to creating a supportive and inclusive virtual group culture that mirrors the Guidelight client experience. 

Preferred Qualifications:  

  • Experience facilitating group therapy in an IOP/PHP/RES/IP setting. 
  • Experience working virtually  
  • 3 years' experience post independent licensure   

 *Please do not contact our public clinical admissions line regarding this or any other job posting. For recruiting-related inquiries, please contact the Talent team at Talent@guidelighthealth.com

Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included. 

We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered and enabled to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company. www.guidelighthealth.com  

Pay Range
$80,000—$95,000 USD

Benefits & Perks 

At Guidelight, we value a work-life integration culture. This approach allows our teammates to focus on what matters most to them, while also caring for our clients and fellow teammates. We have found that this promotes a sustainable and successful culture, and we offer the following benefits to our teammates to demonstrate this commitment to each other.  

As a Guidelight teammate, working 32+ hours per week, you'll enjoy a comprehensive benefits package, including: 

  • Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance. 
  • Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration
  • 401(k): With company match.
  • Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable. 
  • Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
  • Clinical Supervision & Growth: Pre-licensed clinicians re