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Virtual Support Jobs in Boston, MA (NOW HIRING)

Presence

Virtual Speech Therapist

Sudbury, MA · Remote

$40 - $55/hr

Through ongoing, clinically-led career resources and support, we're meeting the needs and creating ... An extensive virtual library of speech-language assessments including online versions of the CELF ...

Thrivent

Virtual Financial Advisor - Boston, MA

Boston, MA · On-site +1

$25.96 - $28.85/hr

Virtual Financial Advisor - Remote Boston, Massachusetts Bring your skills to a deeply purposeful ... Supported by Thrivent's commitment to community engagement and a collaborative team environment ...

Fidelity Investments

Executive Support Analyst

Boston, MA · On-site

$80K - $153K/yr

Provide in room and virtual video conferencing support for meeting execution. * Balancing multiple requests and successfully adapt to change with short notice and a positive demeanor. * Actively ...

Fidelity Investments

Executive Support Analyst

Boston, MA · On-site

$80K - $153K/yr

Provide in room and virtual video conferencing support for meeting execution. * Balancing multiple requests and successfully adapt to change with short notice and a positive demeanor. * Actively ...

T-Roc

Territory Field Lead

Hudson, MA

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Revere, MA

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Revere, MA · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Cumberland, RI

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Hudson, MA · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

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Virtual Support information

See Boston, MA salary details

$15

$28

$48

How much do virtual support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.
More about Virtual Support jobs

What are the most commonly searched types of Support jobs in Boston, MA?

The most popular types of Support jobs in Boston, MA are:

What are popular job titles related to Virtual Support jobs in Boston, MA?

For Virtual Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Virtual Support jobs in Boston, MA look for?

The top searched job categories for Virtual Support jobs in Boston, MA are:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Virtual Speech Therapist

Presence

Sudbury, MA • Remote

$40 - $55/hr

Full-time

Posted 13 days ago

Job description

What you’ll do

  • Provide speech-language teletherapy

  • Participate in IEP meetings

  • Complete comprehensive case reports

  • Exercise strong communication and relationship-building skills to collaborate with onsite school personnel and build rapport with students

About you

  • Active state license as an SLP

  • ASHA Certificate of Clinical Competence (CCC-SLP)

  • 1 year of school-based experience including a Clinical Fellowship Year, or 2 years of total clinical experience including a Clinical Fellowship Year

  • Schedule flexibility and interest in working across time zones

  • Owns a reliable personal computer 

  • Working knowledge of technology, such as headphones and personal computers

About Presence

As a trusted partner and advocate for clinicians since 2009, we offer our large community of remote providers access to an award-winning platform, assessment and therapy materials, continuing education, and networking opportunities to help them succeed. Through ongoing, clinically-led career resources and support, we’re meeting the needs and creating career options for clinicians today—wherever they are.

Let’s talk perks and benefits

  • Flexible, remote scheduling 

  • No-cost continuing education courses and clinical workshops tailored to your professional development

  • Access to the award-winning Presence platform, featuring curated session materials from top publishers like Highlights, SPARK Innovations and more 

  • An extensive virtual library of speech-language assessments including online versions of the CELF®-5, GFTA-3, PPVT-4, EVT-3, CASL-2, and more

  • Designated clinical guidance 

  • Cross-licensing support

Just so you know

  • All your information will be kept confidential according to Equal Employment Opportunity guidelines

  • Our clinicians can choose to work as little as 5 hours per week or work up to 40: All availability will be considered within typical school-based hours

  • Compensation is $40-55 per hour. Pay rate is determined based on experience and market conditions

  • You’ll be paid for both direct and indirect time (Example: Indirect includes specific documentation, attending IEP meetings, and more)

Apply