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Virtual Reference Librarian Jobs (NOW HIRING)

NY History

Reference Librarian

New York, NY · On-site

$70K/yr

... virtual reference interviews and sets up research appointments; retrieves, tracks, and reshelves collections. The Reference Librarian also introduces groups to the library's collections and services ...

The New York Historical

Reference Librarian

Manhattan, NY · On-site

$70K/yr

... virtual reference interviews and sets up research appointments; retrieves, tracks, and reshelves collections. The Reference Librarian also introduces groups to the library's collections and services ...

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$100.5K

How much do virtual reference librarian jobs pay per year?

As of Jul 10, 2026, the average yearly pay for virtual reference librarian in the United States is $62,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $72,500.00 per year, depending on experience, location, and employer.

What are Virtual Reference Librarians?

Virtual Reference Librarians are information professionals who assist patrons remotely, typically through online chat, email, video calls, or other digital platforms. They help users locate information, answer research questions, and provide guidance on using library resources without requiring in-person visits. Virtual Reference Librarians play a crucial role in making library services accessible to a broader audience, including those who may not be able to visit the library physically. Their expertise ensures that users receive timely and accurate information regardless of their location.

What are the key skills and qualifications needed to thrive as a Virtual Reference Librarian, and why are they important?

To thrive as a Virtual Reference Librarian, you need expertise in information retrieval, research methods, and a degree in library or information science. Familiarity with digital library platforms, online databases, virtual reference software, and cataloging systems is typically required. Strong communication, problem-solving, and customer service skills help create positive user experiences in an online environment. These skills are vital for efficiently connecting patrons with accurate information and resources in a virtual setting.

How does a Virtual Reference Librarian typically collaborate with faculty and students in an online academic environment?

A Virtual Reference Librarian frequently partners with faculty to support curriculum development by providing resource recommendations, creating research guides, and offering virtual instruction sessions. They also work closely with students through online chat, email, and video consultations to assist with research strategies, citation guidance, and database navigation. Collaboration often involves participating in virtual workshops and integrating library resources into learning management systems, ensuring that both faculty and students have seamless access to library support regardless of location.

What is the difference between Virtual Reference Librarian vs Reference Librarian?

AspectVirtual Reference LibrarianReference Librarian
CredentialsMaster's degree in Library Science (MLS or MLIS)Master's degree in Library Science (MLS or MLIS)
Work EnvironmentOnline platforms, remote workPhysical libraries, on-site or hybrid
Employer & IndustryPublic, academic, or special libraries offering virtual servicesPublic, academic, or special libraries with physical locations
Search & Comparison IntentOnline research, digital reference servicesIn-person reference assistance, physical resource management

The Virtual Reference Librarian primarily provides online research assistance through digital platforms, working remotely. In contrast, the Reference Librarian typically offers in-person reference services within physical library spaces. Both roles require similar credentials but differ mainly in work environment and service delivery methods.

What Does a Virtual Reference Librarian Do?

As a virtual reference librarian, you work at a library searching online references on a digital database to help recommend specific items or collections to patrons. You research answers to their questions, respond to telephone calls or emails, and use video chat to communicate and follow up with patrons. Other responsibilities may include creating new reference collections, determining which services to offer at the library, and taking on additional duties as necessary. Occasionally, you may determine whether or not people have the right to access certain information and restrict information as required by local or state legislation.

More about Virtual Reference Librarian jobs
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Virtual Reference Librarian jobs near you
Biomedical Reference Librarian

Biomedical Reference Librarian

Library Systems & Services LLC

Bethesda, MD • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Job Type
Full-time
Description
LAC Federal is seeking a knowledgeable and service-oriented Biomedical Reference Librarian to provide general and specialized reference, research, and information services within a federal biomedical research library environment in Bethesda, Maryland. This position supports the advancement and dissemination of biomedical knowledge by delivering expert research assistance, literature searching, instructional support, and outreach services across a wide range of biomedical and health sciences disciplines.
The ideal candidate will possess strong reference and customer service skills, expertise with biomedical research resources, and the ability to work effectively in a dynamic, research-focused environment supporting scientists, clinicians, researchers, federal staff, students, and public users.
Duties and Responsibilities
  • Provide general and specialized reference and research assistance to NLM patrons including researchers, clinicians, scientists, students, federal staff, and public users.
  • Conduct advanced literature searches using biomedical and scientific databases such as PubMed/MEDLINE, Embase, Scopus, Web of Science, and Cochrane Library.
  • Respond to reference inquiries received in person, by email, telephone, chat, or virtual reference platforms.
  • Assist users with locating, accessing, and utilizing print and electronic biomedical information resources.
  • Provide instruction and training on biomedical databases, citation management tools, research strategies, and information literacy topics.
  • Develop research guides, instructional materials, FAQs, and outreach content to support user engagement and education.
  • Support systematic reviews, evidence synthesis projects, and complex research inquiries as assigned.
  • Maintain awareness of emerging biomedical information resources, research tools, and scholarly communications trends.
  • Assist with collection maintenance, resource evaluation, and usage tracking activities.
  • Participate in outreach initiatives, workshops, exhibits, and educational programming supporting NLM services and resources.
  • Document reference transactions, service metrics, and project activities and prepare periodic reports as required.
  • Collaborate with librarians, researchers, technical staff, and program stakeholders on special projects and service improvements.

Requirements
  • Master's degree in Library and Information Science (MLIS/MLS) from an ALA-accredited institution.
  • Minimum of two (2) years of professional experience providing reference, research, or information services in a biomedical, academic, research, or federal library environment.
  • Demonstrated experience conducting literature searches using biomedical and scientific research databases including PubMed/MEDLINE.
  • Strong customer service and interpersonal communication skills.
  • Experience providing instruction, training, or user support related to library resources and research tools.
  • Proficiency using electronic information resources, integrated library systems, and online research platforms.
  • Ability to communicate effectively with scientific, technical, and general audiences.
  • Strong organizational skills and ability to manage multiple assignments in a fast-paced environment.
  • Proficiency with Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, and Teams.
  • Ability to obtain and maintain a Public Trust clearance and NIH badge.

Preferred Qualifications
  • Experience working in a biomedical, health sciences, or federal research library environment.
  • Familiarity with NIH, NLM, or federal scientific research programs and information resources.
  • Experience supporting systematic reviews, evidence-based medicine, or clinical research activities.
  • Knowledge of citation management tools such as EndNote, RefWorks, Zotero, or Mendeley.
  • Experience developing online tutorials, LibGuides, webinars, or instructional materials.
  • Familiarity with bibliometric, research impact, or scholarly communications support services.
  • Undergraduate or graduate coursework in biology, medicine, public health, chemistry, or another scientific discipline.
  • Experience providing virtual reference or online user support services.
  • Membership in the Medical Library Association (MLA) or Academy of Health Information Professionals (AHIP).
  • Reading knowledge of one or more foreign languages relevant to biomedical or historical collections.

Physical Requirements
  • Ability to sit or stand for extended periods while conducting research, providing reference assistance, preparing instructional materials, and working with computer-based library and research systems.
  • Ability to perform repetitive hand and wrist movements associated with prolonged computer use, including literature searching, data entry, report preparation, and virtual reference support.
  • Ability to occasionally lift, carry, and transport library materials, presentation equipment, or office supplies weighing up to 20 pounds within a library or research environment.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

EEO Statement
The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Salary Description
$65,000 - $85,000 annually

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