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Virtual Reference Librarian Jobs in Arizona (NOW HIRING)

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Virtual Reference Librarian information

What is a virtual reference librarian?

Virtual Reference Librarians are information professionals who assist patrons remotely, typically through online chat, email, video calls, or other digital platforms. They help users locate information, answer research questions, and provide guidance on using library resources without requiring in-person visits. Virtual Reference Librarians play a crucial role in making library services accessible to a broader audience, including those who may not be able to visit the library physically. Their expertise ensures that users receive timely and accurate information regardless of their location.

What does a virtual reference librarian do?

As a virtual reference librarian, you work at a library searching online references on a digital database to help recommend specific items or collections to patrons. You research answers to their questions, respond to telephone calls or emails, and use video chat to communicate and follow up with patrons. Other responsibilities may include creating new reference collections, determining which services to offer at the library, and taking on additional duties as necessary. Occasionally, you may determine whether or not people have the right to access certain information and restrict information as required by local or state legislation.

What are the key skills and qualifications needed to thrive as a virtual reference librarian, and why are they important?

To thrive as a Virtual Reference Librarian, you need expertise in information retrieval, research methods, and a degree in library or information science. Familiarity with digital library platforms, online databases, virtual reference software, and cataloging systems is typically required. Strong communication, problem-solving, and customer service skills help create positive user experiences in an online environment. These skills are vital for efficiently connecting patrons with accurate information and resources in a virtual setting.

How does a virtual reference librarian typically collaborate with faculty and students in an online academic environment?

A Virtual Reference Librarian frequently partners with faculty to support curriculum development by providing resource recommendations, creating research guides, and offering virtual instruction sessions. They also work closely with students through online chat, email, and video consultations to assist with research strategies, citation guidance, and database navigation. Collaboration often involves participating in virtual workshops and integrating library resources into learning management systems, ensuring that both faculty and students have seamless access to library support regardless of location.

What is the difference between Virtual Reference Librarian vs Reference Librarian?

AspectVirtual Reference LibrarianReference Librarian
CredentialsMaster's degree in Library Science (MLS or MLIS)Master's degree in Library Science (MLS or MLIS)
Work EnvironmentOnline platforms, remote workPhysical libraries, on-site or hybrid
Employer & IndustryPublic, academic, or special libraries offering virtual servicesPublic, academic, or special libraries with physical locations
Search & Comparison IntentOnline research, digital reference servicesIn-person reference assistance, physical resource management

The Virtual Reference Librarian primarily provides online research assistance through digital platforms, working remotely. In contrast, the Reference Librarian typically offers in-person reference services within physical library spaces. Both roles require similar credentials but differ mainly in work environment and service delivery methods.

More about Virtual Reference Librarian jobs

What are the most commonly searched types of Reference Librarian jobs in Arizona?

The most popular types of Reference Librarian jobs in Arizona are:

What are popular job titles related to Virtual Reference Librarian jobs in Arizona?

For Virtual Reference Librarian jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Virtual Reference Librarian jobs in Arizona look for?

The top searched job categories for Virtual Reference Librarian jobs in Arizona are:

What cities in Arizona are hiring for Virtual Reference Librarian jobs?

Cities in Arizona with the most Virtual Reference Librarian job openings:

Virtual Reference Librarian jobs near you
Infographic showing various Virtual Reference Librarian job openings in Arizona as of September 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution.

Library Services Associate III, AHS Library (updated)

Tucson, AZ

University of Arizona
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Arizonaexternal

Part-time

Posted 12 days ago

University Of Arizona rating

7.4

Company rating: 7.4 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

Job description

  • Supports equipment lending services, which include inventory, storage, and security control; initial response to routine problems; damage assessment; liaison with TeSS and COM-IT; assessment and benchmarking for policy/procedure changes; and software and technology support and training for library staff, part-time student employees and library customers.
  • Collaborates with COM-IT and TeSS on the oversight of 12 student-use lab computers.
  • Supports the ongoing collection, management, and analysis of departmental and library use data for needs assessment.
  •  Responsible for providing backup student management for 5+ part-time student employees.
  • This includes assisting with scheduling, training, time approvals, and effective communication with various individuals (e.g., desk staff, main student manager, and supervisors) to ensure tasks are performed correctly.
  • Provides customers with reference, technology, and circulation assistance (in-person, online via chat, phone, and email).
  • Supports efforts to create an environment conducive for study, meetings, and collaboration (i.e., academic and scholarly endeavors) by enforcing compliance with the Libraries Code of Conduct policies and applying other pertinent Libraries and University policies and procedures
  • Develops and fosters excellent relations with faculty, students, and the broader campus community.
  • The UA Libraries support the UA's strategic initiatives designed to create a welcoming environment for all faculty, staff, and students. The candidate is expected to support these strategic initiatives in the department and college.

Knowledge, Skills and Abilities

  • Excellent interpersonal and communications skills, both written and verbal
  • Ability to exercise sound judgment; Excellent initiative, organizational, and time management skills
  • Solid analytical and problem-solving skills
  • Ability to work autonomously with minimal supervision
  • Ability to monitor trends and learn to use new technology
  • Excellent customer service skills
  • Ability to be flexible and respond positively to changes
  • Proficient with Microsoft Outlook and Office Suite
  • Familiarity with library technology, including skill in troubleshooting hardware, software, and equipment
  • Understanding of the research and references process as well as a broad understanding of various types of reference sources (e.g., library catalog, indexes, web-scale discovery services, search engines, virtual and print resources) and their appropriate uses, including understanding the differences between primary and secondary resources
  • Skill in interviewing customers regarding reference service and sources to better understand customer needs
  • Knowledge of advanced data collection and information research methods, including the knowledge of specialized data analysis software (e.g., LibAnalytics, Excel, and Qualtrics)
  • Skill in facilitating meetings and delivering presentations
  • Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives
  • Positive attitude and strong demonstration of the Libraries' Values. 

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