Virtual Reference Librarian Jobs in Arizona (NOW HIRING)

WHO WE ARE:

Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart + $ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.

What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2,200 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, you'll understand why our employees have voted us the Best Place to Work for the last several years. It's a place where the Heart + $ philosophy continues to thrive, where we believe that success is only achieved by doing what's right for our customers, our employees, and our communities.

In order to create brighter futures for our clients, employees, and businesses, Freedom Financial Network holds itself to four core values that have grown out of our Heart + $ philosophy: to care for everyone around us, act with integrity every time, collaborate with everybody we work with, and get better at what we do every day.

THE OPPORTUNITY:

As a part of the Infrastructure team, the Systems Engineer position focuses heavily on working together within the team on projects identified and prioritized by the Infrastructure Manager. Communication with other non-technical groups is required for soliciting business line needs and requirements. Project work is cradle-to-grave, including, but not limited to: design, architecture, validation, implementation, documentation, the technical training of the Service Desk staff to hand off daily support of projects, while serving as a long-term support escalation point. Monitor and maintain existing infrastructure and collaboration with all IT groups to support the internal user base and upholding InfoSec initiatives. Timely response to assigned tickets. Manage and monitoring of systems patching, backup and DR systems and the overall health of the infrastructure. Review thresholds for accurate alerting in tandem with NOC functions. Manage and monitor Endpoint Security and Content Filtering systems, license levels, updates, and threats. Manage and monitor enterprise print systems. Help to identify, create, and maintain areas of workflow automation. Adherence to ITIL standards and change management practices. Occasional travel between locations and other IT projects as assigned by management. 

THE ROLE: 

Project Work

• Project design/architecture/management as directed by Manager
• Hands-on implementation
• Project documentation
• Data Center Support

Escalated Technical Support

• Provide desktop support to end users and IT Support Technicians for escalated issues
• Interfaces with other departments and vendors to mitigate and resolve technology problems
• Completing assigned tickets within expected timeframe

Software Management

• Installation (Manual and Automated rollouts)
• Configuration management
• Test and evaluate existing and new solutions.
• Patch Management
• Security management - Endpoint Security, Encryption, EMM/MDM, inbound Email security, DLP

Hardware and Systems Management

• Desktop and Server management (Physical/Virtual, Local/Remote)
• Backup systems management and DR replication
• Network, Systems, Environmental, and Power Monitoring System
• User and Computer Administration  
• Create and maintain Active Directory for groups and policies (add, remove, update)
• Create and maintain users for enterprise systems (Fax, CTI, DMS, Office Productivity, etc.)
• Create and maintain shared directories to ensure availability with appropriate security

 
IT Training and Documentation

• Trains and mentors IT support personnel, and end users as needed
• Documents and maintains technical reference library to support currently installed technology
• Identifies training needs and opportunities with self and others 

REQUIREMENTS/CHARACTERISTICS:

• Bachelor's degree or equivalent business experience in Computer Science, Business Management, or MIS
• Minimum of 5 years' experience managing Active Directory in a corporate environment
• Minimum of 5 years' Server, Desktop, and Network support in a corporate environment
• Minimum of 3 years' VMware support in a corporate environment
• Experience supporting Office 365 email 
• This position does require the ability to stand for long periods of time, bending, and ability to lift weights of over 50lbs. regularly
• Periodic travel to our San Mateo, CA office may be required up to 15% of your time.
• We are not able to offer sponsorship for this role.

PREFERRED SKILLS

• Working knowledge of project management
• Strong analytical and troubleshooting skills
• Customer service and technical support skills
• Microsoft Certifications/Application Platform experience
• VMWare VCP
• Cisco HyperFlex, CCNA /Security
• Ability to follow documented procedures and develop new procedures and documents
• Data Center/DCIM experience
• Highly motivated self-starter with an extreme attention to detail
• Can conform to shifting priorities, demands, and timelines while maintaining professionalism and managing stress
• Excellent interpersonal, verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• DevOps with focus on workflow automation
• Ability to identify system deficiencies and recommend solutions
• Encourages fellow team members to make innovative contributions and embrace new ideas
• Proactively seeks opportunities to broaden and deepen knowledgebase and proficiencies
• Shares acquired skills with team members through formal and informal channels

CULTURAL FIT (Our Core Values):

         Care (for everyone): We show compassion and contribute to the well-being and growth of those around us. We only pursue products that improve the financial lives of our clients.

         Act with Integrity (every time): We take the right action even when it is hard and even when no one is watching. We treat our employees, clients, and communities the way they wish to be treated.

         Get Better (every day): We innovate, iterate, and improve each day. We are creative, take thoughtful risks, and ultimately learn and recover from failures.

         Collaborate (with everybody): We strive to work together toward a common purpose by proactively sharing information and inviting participation. We recognize the perspective of various groups and embrace healthy, constructive debate.

WHY JOIN THE FREEDOM FAMILY?

         Fast, continued growth - there's a lot of opportunity for advancement 

         Voted a Phoenix Best Place to Work 9 times by our employees including the #1 spot for 2 years in a row!

         Hourly + uncapped monthly commission (average - $75k, top - $105k+)

         Leadership opportunities - manage a team of your own!

         Benefits start within 30 days

         401k with employer match

         2 weeks' paid vacation (increased with tenure)

         9 paid holidays & 5 sick days

         Paid time off for volunteer work and on your birthday

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Freedom Financial Network (FFN) to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by FFN's Talent Acquisition leader.

All your information will be kept confidential according to EEO guidelines.