Virtual Recovery Coach Jobs (NOW HIRING)

Recovery Mentor

JOB SUMMARY: Recovery Mentors are a critical part of the SUD Treatment Team and work with SUD clients who are attempting to engage in recovery or in early stages of recovery. The majority of clients who are assigned Recovery Mentor services are involved in our intensive outpatient/Day Treatment program; some clients may be waiting for a residential treatment bed to come open or stepping down from residential treatment into the Day Treatment program. Recovery Mentors are not counselors or clinicians but provide supports to clients that counselors are not able to offer. The Recovery Mentor works with their Supervisor to design and implement education, referral, and parent components of the program. The Recovery Mentor is responsible for helping to facilitate classes and support groups along with group activities. They will maintain a personal recovery program, if applicable, as well as model recovery-appropriate behavior.

ESSENTIAL FUNCTIONS:

• Participates and provides recovery coaching to people involved with BestCare Treatment Services using the following methods for engagement with clients:
• Makes regular telephone contact which may include talking with clients who need support and are feeling prone to relapse; reminder calls to clients who are scheduled for assessments, groups, individual sessions; doing outreach to client who miss group or individual services to attempt to reengage them in treatment services;
• Provides client transportation (when approved by supervisor): taking clients to/from treatment services/appointments, transport to detox or residential treatment, and other appointments when it is determined to be helpful by the primary clinician or treatment team;
• Provides recovery coaching for clients during activities;
• Makes home visits on a limited basis, with supervisor approval;
• Attend sober support meetings, or other sober activities, in the community with clients.
• Helps monitor and stay connected to clients who are in residential (and detox) to help with reengagement upon discharge;
• Takes individuals or groups of clients to 12-Step meetings and/or clean and sober activities as appropriate;
• Provides case management services including referrals to various resources (i.e. Food Bank, primary care/medical services, education entities, housing resources, etc.);
• Assists prep and clean-up for evening groups as needed;
• Provides individual, couples, and family support;
• Helping clinicians in groups at the office, jail, etc. Providing back-up in groups and other treatment activities;
• Helping clients develop and connect to non-using recovery activities (how to have fun clean and sober);
• Maintains case notes of client contact within agency documentation timelines in the electronic health record system (EHR);
• Assists the SUD team with UA drug testing if needed;
• Completes attendance sheets, required report forms, and reports client participation to Supervisor;
• Other related duties as assigned by supervisor or Program Manager.

ORGANIZATIONAL RESPONSIBILITIES:

• Performs work in alignment with BestCare’s mission, vision, values;
• Supports the organization’s commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals;
• Strives to meet Program/Department goals and supports the organization’s strategic goals;
• Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;
• Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
• Attends required program/staff meetings and completes assigned training timely and satisfactorily;
• Ensures that any required certifications and/or licenses are kept current and renewed timely;
• Works independently as well as participates as a positive, collaborative team member;
• Performs other organizational duties as needed.

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:

• Knowledge of alcohol and drug addiction and detoxification, community resources and recovery programs
• Ability to demonstrate a strong harm-reduction approach
• Communicate clearly, concisely, and effectively, orally and in writing
• Ability to maintain documentation in the EMR program
• Ability to take vital signs (blood pressure, heart rate, temperature, weight)
• Ability to work effectively and respectfully in a diverse, multi-cultural environment
• Ability to work independently as well as participating as a positive, collaborative team member
• Ability to function effectively and use good judgment in crisis situations
• Ability to work with the treatment team to maintain a healthy treatment milieu
• Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software
• Strong interpersonal and customer service skills
• Strong organizational skills and attention to detail, accuracy, and follow-through
• Excellent time management skills with a proven ability to meet deadlines
• Exhibits critical thinking skills
• Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes and BCTS Policies
• Ability to build and maintain positive relationships
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• High School Diploma (or equivalent)
• Must have personal lived experience with Substance Use Disorder
• Must have maintained continuous recovery for the previous two (2) years at the time of hire

LICENSES AND CERTIFICATIONS:

• Requires CRM-I certification or eligibility/commitment to obtain within 6 months of hiring
• Requires PSS or other THW certification or ability/commitment to obtain within 6 months of hiring
• Current CPR and First Aid certification, or ability and commitment to obtain within 60 days of hiring
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

PREFERRED:

• Bilingual in English/Spanish a plus
• Previous training, experience, or knowledge of treatment in the disease of addiction is preferred