Virtual Operations Assistant Jobs in Utah (NOW HIRING)

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for a Business Banking Service Specialist to join our team.  This is an in-office role located at our Zions Bancorporation Technology Center in Midvale, UT. 

The ideal candidate for this role will have the skills and experience necessary to:

         Manage the onboarding, enrollment, maintenance, and support of digital banking products and services, including but not limited to MPAs, Account Linkage, ACH, Bill Pay, and the Payments Package.

         Deliver internal and external client support and training via phone, email, and virtual channels, ensuring a high-quality service experience.

         Research and troubleshoot client digital banking service requests.  Identify root causes of issues, resolve where possible, and escalate complex concerns appropriately.

         Meet established service level standards by completing timely follow-up and resolution of client inquiries.

         Collaborate with cross-functional teams to enhance processes and improve the overall client experience.

         Maintain up-to-date knowledge of consumer and business banking products, services, and operational procedures related to digital banking.

         Accurately document client interactions, requests, and service activities in accordance with policies.

         Implement client-requested updates or changes to existing services.

         Ensure compliance with fraud prevention, risk management, and regulatory requirements in all account setup and maintenance activities.

         Responsible for maintaining technical expertise and knowledge of online products and services as well as assist with identifying system and procedural improvements.

         Responsible for adhering to bank policy and regulations related to digital banking enrollment and online maintenance. Maintains documentation and records of customer information, inquires, complaints and services implemented.

         Maintain expertise in digital banking systems and contribute to identifying opportunities for system and process improvements.

         Provide client training on digital banking platforms and Payments Package as needed (phone or remote).

         Adhere to all bank policies, procedures, and regulatory requirements, including proper recordkeeping and documentation standards.

         Support special projects and perform additional duties as assigned.

Qualifications:

         Requires a High School degree or equivalent and some experience with Digital Banking, Account Servicing or other directly related experience.

         A combination of education and experience may meet job requirements.

         Basic knowledge of consumer and business banking products and services including all services available through digital banking - Bill Pay, ACH, Wires, Zelle, Internal and External Transfers, mRDC, etc. and their associated systems.

         Basic knowledge of business entity types and how to identify the Authorized Principals using a combination of documentation and online secretary of state filings.

         Good customer service and communications skills, both verbal and written.

         Ability to work with consumer and small business clients.

         Good research, analysis, and problem resolution skills.

         Sound judgement.

         Ability to work with various internal departments and staff.

         Working knowledge of various word processing and spreadsheet software.

Benefits: 

         Medical, Dental and Vision Insurance - START DAY ONE! 

         Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

         Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

         Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

         401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

         Mental health benefits including coaching and therapy sessions

         Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

         Employee Ambassador preferred banking products