Virtual Library Assistant Jobs in Washington (NOW HIRING)

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position based off 20 hours per week will be $25,851.50 - $34,882.50 based on the candidate's qualifications and experience.

WHO WE ARE

MCPL has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1 million diverse customers.

Approximately 500 engaged and passionate staff provide services in 21 library locations and in community engagement using direct outreach and virtual assistance. MCPL is an open, inviting, and vital gateway to the information, ideas and enrichment that strengthens our county. A diverse, highly qualified staff continually assesses community needs and interests to support, encourage and inspire our customers.

MCPL believes in the right of all to learn and to grow. We value intellectual freedom, accountability, quality service, diversity, fairness, professional ethics, integrity of information and respect for our customers, our community, and ourselves. We are a learning organization that functions openly by exploring new ideas and using the collective talent, knowledge, and creativity of employees at all levels.

The Montgomery County Library System is committed to the full inclusion of all qualified individuals.

MCPL values diverse perspectives, lived experiences, and cultures. MCPL encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, MCPL provides reasonable accommodation for persons with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position.

WHO WE ARE LOOKING FOR

If you excel in the areas of communication and customer service and want to work in a fulfilling team-oriented, innovative environment, this is the job for you!

Are you looking for an opportunity to make a positive difference in the community? Are you:

• Energetic, enthusiastic, hard-working and a self-motivated team player?
• A genuine person who enjoys interacting with people on the telephone and in person.
• Passionate about delivering extraordinary, memorable customer service experiences?
• A great communicator and a patient listener who takes the time to understand customer service needs.
• A practiced problem-solver using empathy and common sense in solving problems and decision making?
• Technologically savvy; possess skills and knowledge of personal computers used in a work setting, Microsoft Office software (Word, Excel, Power Point, Teams, and Publisher), or social media
• Interested in being part of an organization that empowers staff to achieve success and assists them in improving their individual development

THIS RECRUITMENT WILL GENERATE A 6-MONTH ELIGIBLE LIST TO FILL CURRENT AND FUTURE VACANCIES FOR THE PART-TIME LIBRARY ASSISTANT I AT ALL LOCATIONS WITHIN MCPL.

Successful Candidates:

The successful part- time (20 hours per week) Library Assistant I candidate for this position will need to be passionate about providing courteous customer service at the circulation desk and throughout the library, be highly enthusiastic about being part of the team and assisting with shelving and processing of library materials. The candidate will need to be comfortable with technology and provide basic computer assistance.

Bilingual applicants are encouraged to apply. Additional multi­ lingual pay may be available after successfully passing a multilingual examination.

Essential Duties/Major Responsibilities:

• Energetic, enthusiastic, hard-working and a self-motivated team player.
• A genuine person who enjoys interacting with people on the telephone and in person.
• Passionate about delivering extraordinary, memorable customer service experiences.

• A great communicator and a patient listener who takes the time to understand customer service needs.
• A practiced problem-solver using empathy and common sense in solving problems and decision making.
• Technologically savvy; possess skills and knowledge of personal computers used in a work setting, Microsoft Office software (Word, Excel, PowerPoint, Teams, and Publisher), or social media.
• Interested in being part of an organization that empowers staff to achieve success and assists them to improve upon their individual development.

Hours for this position:

• Library hours of operation are 7 days a week including evenings, days, and weekends. Employees are expected to be available for work during these times. Individual schedules, including evenings and weekends, will vary based on branch operational needs.

Education: Graduation from high school or High School Certificate of completion recognized by the State of Maryland. Experience: One (1) year of library support work. Substitution: N/A Equivalency: An equivalent combination of education and experience may be substituted. Physical Demands: Ability to perform light physical effort, such as keyboarding, standing, or staying in place and lifting, carrying and/or moving book tubs, carts and library materials weighing 20 pounds, regularly, and up to 50 pounds, as required. Medical exam protocol: This position requires completion of a pre-employment medical history form to assess your ability to safely perform the essential duties of the role.

We will use preferred criteria screening questions:

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

• Experience providing direct customer service in a busy setting.
• Experience using an integrated library system.
• Experience using a computer in work environment.
• Experience learning quickly and adapting to changes and completing formal and informal training necessary to support change.
• Experience working as part of a workplace team and working cooperatively with others while maintaining effective working relationships with co-workers, supervisors, and the public.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in