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The Technology Peer Consultant will support members of the Cornell community with technological projects and problems. This position will be responsible for facilitating phone, virtual, and walk-in support for the Cornell community, primarily during the afternoon and evening hours. Additionally, this position will aid in the creation of resources for the Cornell community focused on the use of technology both inside and outside of the classroom.

Please attach a resumé to the application.

PRINCIPAL DUTIES AND RESPONSIBILITIES - (Essential functions of the position)

• Works directly with the Academic Technologist
• facilitating phone, appointment, and walk-in technology support for the Cornell community.
• Aids in creating guides and tutorials for software and web applications for the Cornell community and contributes to the Cornell Knowledge Base.
• Collaborates on workshops and instruction sessions as
• Reports any problems, hardware and software, to the Instructional Technology Librarian to report to Information Technology.
• Learns and keeps up a strong working familiarity with Microsoft Office Suite, scanning, Adobe products, Apple iMovie, Windows video editor, WeVideo, Moodle, and Google Sites through updates and version changes. Keeps up a passing familiarity with other programs in the Adobe Master Suite and other specialized software offered in the
• Is willing to learn and assist others with additional software as
• Understands how to connect to Cornell’s network drives and Internet/Wi-Fi and how to install printer drivers.
• Assists students with AV equipment checkout and use during the evening
• Is able to work in both the Windows and Mac operating
• Assists in planning and implementing student outreach
• Keeps a log of all traffic in the Academic Technology
• Aids students, faculty, and staff with large format printing in the Technology
• Completes projects assigned for each block.

Reports directly to Academic Technologist. Daily contact with students, staff and faculty.

Written communication, verbal and electronic communication, presentation, organization and problem-solving skills. Knowledge of institutional standard computer software and hardware. Ability to manage own time, meet deadlines, set priorities, work independently and work as part of a team. Knowledge of web-based publishing. Ability to troubleshoot network connection and operating systems.

Work is primarily performed at a PC while seated in an office environment and while standing in a computer lab environment.

Employees may be required to perform other job-related duties as assigned. All requirements are subject to change over time, with possible modifications made to reasonably accommodate individuals with a disability.