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Virtual Help Desk Jobs in Washington (NOW HIRING)

GDIT

Help Desk Technician - TS/SCI W/ Polygraph

Washington, DC

$33.52 - $45.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service, Help Desk Support, Troubleshooting Certifications: Security+, CE - Comptia ... You are expected to be on camera during virtual interviews. We reserve the right to take your ...

Apex Systems

Help Desk Technician Tier III

Washington, DC · On-site

$36 - $41/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job#: 3044852 - IT Support / Help Desk Specialist - (Washington D.C. Area) *** $36.00 - $41.00 ... Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

DMI

Help Desk / IT Solution Center Manager

Quantico, VA · On-site

$136K/yr

  • Medical

  • Life

  • Retirement

Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

DMI

Help Desk / IT Solution Center Manager

Quantico, VA

$136K - $170K/yr

  • Medical

  • Life

  • Retirement

Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

Visionary Technology Consultants

Be Seen First

Tier 2 Help Desk

Chantilly, VA · On-site

$28 - $30/hr

Virtual desktop support * Familiarity with IPT voice technologies and collaboration tools like Microsoft Teams, Cisco Jabber * Provide technical A/V support including critical videoconference ...

Teksynap

Tier II Help Desk Specialist

Silver Spring, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Virtualization: Basic understanding of virtual desktop environments, such as VMware or Citrix ... CompTIA Security+ Overview We are seeking a Tier II Help Desk Specialist to join our team ...

TekSynap

Tier II Help Desk Specialist

Silver Spring, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Virtualization: Basic understanding of virtual desktop environments, such as VMware or Citrix ... CompTIA Security+ Overview We are seeking a Tier II Help Desk Specialist to join our team ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users ...

Nwis

IT Helpdesk Analyst

Arlington, VA

$55K - $106K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users ...

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Virtual Help Desk information

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Washington?

The most popular types of Help Desk jobs in Washington are:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 21% Part Time, 2% Temporary, and 8% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Help Desk Technician - TS/SCI W/ Polygraph

GDIT

Washington, DC

$33.52 - $45.34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Customer Service, Help Desk Support, Troubleshooting

Certifications:

Security+, CE - Comptia Security+ - Comptia Security+

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.


HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.


WHAT YOU'LL NEED TO SUCCEED:


Required Education and Experience*:

  • Help Desk Technician IV - AA/AS and 5+ years of experience

*Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:

  • Security+ CE

  • PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)

TS/SCI and CI Polygraph Required; US Citizenship Required

#GDITCareers

#WeAreGDIT

#JET

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $33.52 - $45.34. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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