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Virtual Healthcare Customer Service Jobs (NOW HIRING)

Franciscan Health

Manager Virtual Health

Lafayette, IN · On-site +1

... Manager Virtual Health leads the telehealth program strategy, including successful development ... Collaborate with healthcare consumers, colleagues, community leaders, and other stakeholders to ...

Global Channel Management

Eye Care Customer Rep

Norcross, GA · On-site

$15.25 - $20.50/hr

Optical or eye care customer service experience * Phones * Training in eye care customer service * MS Office * Electronic communication Eye Care Customer Rep duties: * Prioritize and problem solve ...

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Virtual Healthcare Customer Service information

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How much do virtual healthcare customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for virtual healthcare customer service in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Healthcare Customer Service jobs?

The most popular types of Healthcare Customer Service jobs are:

What are popular job titles related to Virtual Healthcare Customer Service jobs?

For Virtual Healthcare Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Virtual Healthcare Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.

Healthcare Customer Service Specialist- BILINGUAL

Houston, TX • On-site

ARstrat LLC
Accounting Services • 201 - 500 employees
Learn more about ARstrat LLCexternal

$17.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Are you the type of person who loves solving problems, bringing smiles to people’s faces, and making a positive impact every day?
If so, GetixHealth wants YOU! We’re looking for Customer Service Representatives who take pride in their work, show initiative even when no one is watching, and understand that the quality of their work reflects who they are.
Successful candidates are thoughtful, detail-oriented, and communicative. They are proactive, professional, well-spoken, polite, and accountable—both to themselves and to others. If you enjoy helping people and thrive in a fast-paced environment, this role is for you.
Position Overview:
As a Bilingual Customer Service Representative at GetixHealth, you will be on the front lines of delivering exceptional service and support to patients and clients. Your primary responsibility is handling high-volume inbound and outbound calls related to billing, payments, medical claims, benefits, and coverage.
You’ll use established procedures and tools to resolve inquiries efficiently and with empathy—ensuring compliance, accuracy, and customer satisfaction in every interaction. This is a high-impact, fast-paced role ideal for someone who thrives in a collaborative team environment.
Key Responsibilities:
  • Must be bilingual (Spanish)
  • Position is onsite in Sugarland,Texas 77478
  • Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions.
  • Respond to telephone inquiries using standard procedures and scripts.
  • Gather required information, research account details, and resolve customer concerns accurately and promptly.
  • Clearly explain billing information, insurance benefits, and available services to patients.
  • Assess patient needs and provide appropriate solutions or escalate issues when necessary.
  • Schedule work to ensure optimal call coverage and maintain daily productivity.
  • Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals.
  • Support department initiatives and contribute to continuous improvement efforts.
  • Maintain strict adherence to HIPAA regulations and confidentiality policies.
  • Assist with department goals and recommend improvements to enhance efficiency.
  • Perform other duties as assigned to support the team and organizational success.
Education & Experience:
  • Must be bilingual (Spanish)
  • High School Diploma or GED required; additional education is a plus.
  • 1–2 years of customer service experience required.
  • Healthcare, insurance, or medical collections experience preferred.
  • Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims preferred.
  • Basic understanding of medical terminology and the healthcare revenue cycle.
  • Proven experience working with multiple systems and databases in a fast-paced environment.
Skills & Qualities:
  • Strong verbal, written, and interpersonal communication skills.
  • Excellent problem-solving abilities with a calm, empathetic approach.
  • High attention to detail and accuracy.
  • Ability to work independently and collaboratively to meet and exceed performance goals.
  • Comfort using Microsoft Office Suite and adapting to new technologies.
  • Bilingual abilities are a plus.
  • Strong attendance and reliability.
Schedule & Compensation:
  • Schedule: Monday–Friday
    Hours: 9:00 AM – 6:30 PM CST (Hours adjusted for Pacific and Mountain Time Zones) Applicants in Pacific or Mountain Time Zones Preferred
  • Pay Rate: $17.50/hour + Quarterly bonus eligible
Benefits & Incentives:
    • Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
    • Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
    • 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following three (3) months of continuous service.
    • Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
    • Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

Note: This job description outlines the primary duties and qualifications of the role and is not intended to be an exhaustive list of responsibilities.
GetixHealth is an Equal Opportunity and E-Verify Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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