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Virtual Google Chat Support Jobs in California (NOW HIRING)

GDR

Desktop Support Technician

Irvine, CA · On-site

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... Support office signage placement and daily ticket review/assignment tasks * May require occasional ...

GDR Group

Desktop Support Technician

Irvine, CA

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... Support office signage placement and daily ticket review/assignment tasks * May require occasional ...

GDR Group

Desktop Support Technician

Palo Alto, CA

$18 - $20/hr

... Google Chat and Gmail (Outlook familiarity is a plus) o Zoom Calling and Zoom video conferencing Maintain a positive user experience with clear communication and professionalism Asset & Inventory ...

GDR Group

Desktop Support Technician

Palo Alto, CA · On-site

$18 - $20/hr

... o Google Chat and Gmail (Outlook familiarity is a plus) o Zoom Calling and Zoom video conferencing · Maintain a positive user experience with clear communication and professionalism Asset ...

GDR

Desktop Support Technician

Palo Alto, CA · On-site

$18 - $20/hr

... o Google Chat and Gmail (Outlook familiarity is a plus) o Zoom Calling and Zoom video conferencing · Maintain a positive user experience with clear communication and professionalism Asset ...

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All JobsGoogle Chat Support JobsVirtual Google Chat Support JobsVirtual Google Chat Support Jobs in California

Virtual Google Chat Support information

What is the difference between Virtual Google Chat Support vs Virtual Customer Service Representative?

AspectVirtual Google Chat SupportVirtual Customer Service Representative
CredentialsBasic computer skills, familiarity with Google WorkspaceCustomer service experience, communication skills
Work EnvironmentOnline, chat-based support via Google ChatOnline, multi-channel support including chat, email, phone
Industry UsageTech companies, online service providersRetail, telecom, e-commerce
Search & Comparison IntentFocus on chat support roles within Google or tech firmsBroader customer service roles across industries

Virtual Google Chat Support primarily involves providing online assistance via Google Chat, often within tech or online service companies. In contrast, Virtual Customer Service Representatives handle customer inquiries across multiple channels, including chat, email, and phone, in various industries. While both roles require strong communication skills, Google Chat Support emphasizes familiarity with Google Workspace tools, whereas Customer Service Representatives may need broader customer service experience.

What are the most commonly searched types of Google Chat Support jobs in California? The most popular types of Google Chat Support jobs in California are:
What are popular job titles related to Virtual Google Chat Support jobs in California? For Virtual Google Chat Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Virtual Google Chat Support jobs in California look for? The top searched job categories for Virtual Google Chat Support jobs in California are:
What cities in California are hiring for Virtual Google Chat Support jobs? Cities in California with the most Virtual Google Chat Support job openings:
Virtual Google Chat Support jobs near you

Desktop Support Technician

GDR

Irvine, CA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Description:

We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates.


Overview


We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.


Key Responsibilities


Technical Support

  • Provide timely support for hardware and software issues for both Windows and Mac environments
  • Troubleshoot remotely using VNC and KVM switch
  • Reimage systems, install OS and standard software (onsite and remote)
  • Coordinate warranty support with Dell and schedule onsite service when needed
  • Resolve common technical issues, including:
  • Network connectivity
  • System crashes/blue screens
  • Printing problems
  • Virus removal
  • Basic administration and troubleshooting of:
    • DHCP / DNS
    • Active Directory
    • VPN and remote access tools
    • Windows domain account issues
    • Wireless connectivity and hotspots
  • Collaborate with the network team on basic troubleshooting tasks
  • Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
  • Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

  • Deliver prompt and courteous user support via:
    • Wolken ticketing system (incident resolution and device lifecycle tasks)
    • Google Chat and Gmail (Outlook familiarity is a plus)
    • Zoom Calling and Zoom video conferencing
  • Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

  • Maintain accurate records of hardware assets
  • Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

  • Assist with software and process testing and validation
  • Create clear, user-friendly technical documentation
  • ·Provide 1:1 or group technical training (remote or in-person)
  • Support office signage placement and daily ticket review/assignment tasks
  • May require occasional travel to other office locations

Work Schedule & Benefits

  • ·Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
  • ·No weekend or after-hours support expected (exceptions for special projects)
  • Benefits include:
    • Paid holidays, vacation, and sick leave
    • 401(k) plan
    • Medical, dental, and vision insurance
    • Structured onboarding and training
    • Modern workspaces and innovative technology
    • Supportive, team-oriented culture with strong work-life balance
Requirements:

Qualifications

  • 1–2+ years in a desktop support or corporate helpdesk environment preferred
  • Technically inclined and eager to learn new tools and platforms
  • Clear and concise communicator with the ability to explain technical concepts to non-technical users
  • Familiar with Windows 10/11; Mac OS experience is a plus
  • Skilled in teamwork and conflict resolution in a professional setting
  • Self-starter with strong follow-through and attention to process
  • Able to work independently while following team procedures and protocols

Apply