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Virtual Customer Service Representative Jobs in Decatur, IL

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer ...

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer ...

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer ...

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing ...

kirbyrisk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

kirbyrisk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

Kirby Risk

Customer Service Representative I

Decatur, IL · On-site

$19 - $22/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

Kirby Risk

Customer Service Representative I

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

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Virtual Customer Service Representative information

See Decatur, IL salary details

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How much do virtual customer service representative jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for virtual customer service representative in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

How do Virtual Customer Service Representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Representative, and why are they important?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a Virtual Customer Service Representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the role of a virtual customer service representative?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely through phone, email, or chat platforms. They need strong communication skills, familiarity with customer service software, and the ability to work independently in a digital environment.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance-based bonuses.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

How to make $1000 a week remotely?

A Virtual Customer Service Representative can earn $1000 or more weekly by working multiple shifts, gaining experience, and handling high-volume or specialized accounts. Increasing your hourly rate through certifications or advanced skills and working for multiple clients or companies can also help reach this income level.

What jobs pay 4000 a week without a degree?

A Virtual Customer Service Representative can potentially earn around $4,000 weekly through high-volume call handling, performance bonuses, and remote work setups. Achieving this income typically requires strong communication skills, experience, and sometimes specialized training or certifications, but a formal degree is not always necessary.
What are the most commonly searched types of Customer Service Representative jobs in Decatur, IL? The most popular types of Customer Service Representative jobs in Decatur, IL are:
What are popular job titles related to Virtual Customer Service Representative jobs in Decatur, IL? For Virtual Customer Service Representative jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Decatur, IL look for? The top searched job categories for Virtual Customer Service Representative jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Virtual Customer Service Representative jobs? Cities near Decatur, IL with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Decatur, IL as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.
Customer Service Rep

Customer Service Rep

Tate & Lyle

Decatur, IL • On-site

$48K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Tate & Lyle rating

5.9

Company rating: 5.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

307th of 391 rated food and drinks producers

Job description

Customer Service Representative
A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer relationships and expectations. This role is the primary contact for both internal and external customers, acting as the liaison to ensure strong communication amongst all stakeholders and helping to drive the company's strategy forward as a valued added supplier.
Responsibilities/Duties
  • Serve as first point of contact for the customers when processing orders and requests
  • Collaborates with various internal teams such as Supply Chain and Sales to manage situations impacting the customer
  • Processes customer orders, complaints, returns, and invoices in a timely manner
  • Responds to customer requests for product information and samples
  • Manages customer complaints to ensure proper corrective actions are taken, documenting information appropriately
  • Manages ongoing contracts and request quotes or new contracts as needed
  • Verifies contract pricing in CRM is accurate to ensure correct invoicing
  • Resolves customer payment discrepancies
  • Obtains required approvals to issue customer credits as needed
  • Tracks shipments for customers and provides assistance in expediting
  • Problem solves to ensure customer is supplied through product shortages, production failures or truck shortages
  • Manages EDI orders such as order confirmations, shipment notices, COA and invoices that transmitted via EDI by customer
  • Works directly with the production planning & credit team to release orders to customers
  • Manages daily open order reports, blocked deliveries and billing block reports
  • Reconciles inventory on a monthly basis and runs reports for mid-year and year end audits
  • Ensures proper information is supplied on orders and customs documents for clearance of orders being exported from the US
  • Submits required forms to GSS to create, change, or correct master data as directed by the customer
  • Manages customer portals and does everything from recovering PO's to reentering invoice data into the customer portal system.
  • Assesses and escalates any urgent issues to sales and management as appropriate
  • Provides training and mentoring for Customer Service Coordinators as needed

Requirements
  • Strong verbal and written communication skills
  • Ability to work in a fast paced team environment
  • Excellent computer skills
  • Detail oriented with a high level of accuracy
  • Ability to problem solve and provide solutions
  • Decision making capabilities in fast paced, ever changing environment
  • Organized and ability to multitask
  • Continuous improvement mindset
  • Ability to work on call on a rotating basis

Preferred Experience
  • Bachelor's Degree, preferably in Business related field
  • 5-7+ years of experience in customer service or related field

What we can offer you
Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.
The salary range for this position is: $48,000 - $55,000.
In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:
  • Medical, Dental, Vision coverages
  • Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
  • 401K with company match
  • Company paid life insurance
  • Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities.
#LI-RF1
California Consumer Privacy Act ("CCPA")
The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

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