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Virtual Csr Jobs in Rochester, NY (NOW HIRING)

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Adecco

Customer Service Representative

Geneseo, NY · On-site

$17 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

Robert Half

Customer Service Representative

Victor, NY · On-site

$19 - $22/hr

We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of ...

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All JobsCsr JobsVirtual Csr JobsVirtual Csr Jobs in Rochester, NY

Virtual Csr information

See Rochester, NY salary details

$9

$18

$26

How much do virtual csr jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual csr in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a virtual CSR?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a virtual CSR?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by virtual CSRs, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.
What are the most commonly searched types of Csr jobs in Rochester, NY? The most popular types of Csr jobs in Rochester, NY are:
What are popular job titles related to Virtual Csr jobs in Rochester, NY? For Virtual Csr jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Virtual Csr jobs in Rochester, NY look for? The top searched job categories for Virtual Csr jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Virtual Csr jobs? Cities near Rochester, NY with the most Virtual Csr job openings:
Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

Ashley | The Wellsville Group

Batavia, NY • Hybrid

Full-time

Re-posted 5 days ago

Job description

We’re seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, you’ll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions across multiple states. With the potential to transition to a work-from-home position after 90 days, this is your chance to shine in a fast-paced, supportive environment where your problem-solving skills and positive attitude will make a real impact.

What You’ll Do

As a Customer Service Representative, you’ll be the heart of our customer experience, turning challenges into solutions and ensuring every guest feels heard and valued. Your key responsibilities include:

  • Master the Warranty: Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence.
  • Champion Customer Advocacy: Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation.
  • Resolve with Excellence: Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions.
  • Document with Precision: Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized.
  • Exercise Smart Judgment: Escalate serious issues through the right channels while bringing creative solutions to improve daily operations.
  • Embrace Flexibility: Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done.

Who We’re Looking For

This role is ideal for someone who:

  • Loves Problem-Solving: You enjoy smoothing out bumps in the road for customers and coworkers alike, turning challenges into opportunities.
  • Thrives on Interaction: You’re energized by connecting with people, educating customers, and finding solutions even when things go wrong.
  • Stays Positive: Your glass is always half full, and you bring an upbeat, can-do attitude to every situation.
  • Brings Ideas: You’re not afraid to suggest improvements or point out where we can do better, always with a focus on solutions.
  • Handles Fast-Paced Chaos: You’re comfortable in a dynamic office environment where no two days are the same, and you use your judgment to stay on top of it all.

Why You’ll Love Working With Us

  • Competitive Pay: Start at $17.00 per hour with opportunities to grow.
  • Flexible Schedule: Tuesday - Saturday 9AM - 5PM
  • Supportive Team Culture: Join a passionate, collaborative team that values your ideas and celebrates success together.
  • Growth Opportunities: With 20 stores across three states, we’re a growing company with paths for career advancement.
  • Flexible Work Options: Potential to work from home after 90 days, giving you the balance you need.
  • Make an Impact: Your work directly contributes to our 5-star reputation and customer satisfaction.

Ready to Join Us?

If you’re ready to bring your positivity, problem-solving skills, and customer-first mindset to The Wellsville Group, we want to hear from you! Apply today and let’s create exceptional experiences together.


Compensation details: 17 Yearly Salary


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