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Virtual Csr Jobs in Rochester, NY (NOW HIRING)

Mr.Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... Customer Service Representative These are the minimum requirements to be considered for this position. * Live within the area * Have 2+ years of experience in an office setting * Solving problems ...

Mr. Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... Customer Service Representative These are the minimum requirements to be considered for this position. * Live within the area * Have 2+ years of experience in an office setting * Solving problems ...

Domino's

Customer Service Representative

Newark, NY · On-site

$16 - $18.50/hr

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that ...

MCC

Customer Service Representative

West Henrietta, NY · On-site

$15.25 - $20.75/hr

Our Customer Service team plays a critical role in supporting our customers, coordinating their orders, and ensuring they receive the information they need quickly, accurately, and professionally.

Stewart

Customer Service Representative

Rochester, NY · On-site

$37K - $62K/yr

Stewart is a global real estate services company, providing title insurance, settlement ... level of customer support related to accurate and timely title production * Follows standard ...

Stewart

Customer Service Representative

Rochester, NY · On-site

$37K - $62K/yr

Stewart is a global real estate services company, providing title insurance, settlement ... level of customer support related to accurate and timely title production * Follows standard ...

SimcoHR

H&A CSR

Canandaigua, NY · On-site

$45K - $75K/yr

Customer Service Representative (CSR) - Home & Auto Location: Hybrid, Canandaigua, NY Company: Simco Insurance Agency Compensation: $45,000-$75,000 annually (based on experience) Employment Type ...

SimcoHR

H&A CSR

Canandaigua, NY · Hybrid

$45K - $75K/yr

Customer Service Representative (CSR) - Home & Auto Location: Hybrid, Canandaigua, NY Company: Simco Insurance Agency Compensation: $45,000-$75,000 annually (based on experience) Employment Type ...

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All JobsCsr JobsVirtual Csr JobsVirtual Csr Jobs in Rochester, NY

Virtual Csr information

See Rochester, NY salary details

$9

$18

$26

How much do virtual csr jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for virtual csr in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are Virtual CSRs?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Representative, and why are they important?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by Virtual Customer Service Representatives, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.
What are the most commonly searched types of Csr jobs in Rochester, NY? The most popular types of Csr jobs in Rochester, NY are:
What are popular job titles related to Virtual Csr jobs in Rochester, NY? For Virtual Csr jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Virtual Csr jobs in Rochester, NY look for? The top searched job categories for Virtual Csr jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Virtual Csr jobs? Cities near Rochester, NY with the most Virtual Csr job openings:
Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Rochester, NY as of July 2026, with employment types broken down into 1% Locum Tenens, 76% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

Mr.Handyman

Rochester, NY • On-site

$18 - $20/hr

Other

Re-posted 5 days ago

Job description

Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job... you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You'll Want to Join Our Team at Mr. Handyman as a Customer Service Representive

Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.

  • Competitive pay $18 - $20
  • Advancement and growth opportunities
  • Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
  • The pride that comes with applying your skills in a challenging and varied work environment
  • The opportunity to wow customers with a best-in-class customer experience and solutions
  • Flexibility with hours so you can take care of life's important events

Your Responsibilities as an Office Professional, Customer Service

  • Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
  • Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations.
  • Create Life-Long Customers - Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

Be able to Multi Task

Be highly organized and detail oriented

Possess excellent customer communication and independent work skills

Deliver solutions

Perform Inside Sales over phone

Be a self-starter

Have computer experience with Office and Excel

Job Requirements for a Customer Service Representative

These are the minimum requirements to be considered for this position.

  • Live within the area
  • Have 2+ years of experience in an office setting
  • Solving problems must come easily to you
  • Complete a background check
  • Professional communication and phone skills


Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.

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