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Virtual Csr Jobs in Washington (NOW HIRING)

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based ...

Covista

Customer Service Representative

Columbia, MD · On-site

$18 - $23/hr

The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based ...

Addison Group

Customer Service Representative

Herndon, VA · On-site

$22 - $23/hr

Job Title: Customer Service Representative Industry: Telecommunications Location: Herndon, VA ... Interview process includes a virtual interview followed by an onsite interview. Perks: * Hybrid ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based ...

High's

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

High's

Customer Service Representative

Millersville, MD · On-site

$15.50 - $21.25/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

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All JobsCsr JobsVirtual Csr JobsVirtual Csr Jobs in Washington

Virtual Csr information

What is a virtual CSR?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a virtual CSR?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by virtual CSRs, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.

What are the most commonly searched types of Csr jobs in Washington?

The most popular types of Csr jobs in Washington are:

What are popular job titles related to Virtual Csr jobs in Washington?

For Virtual Csr jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Virtual Csr jobs in Washington look for?

The top searched job categories for Virtual Csr jobs in Washington are:

What cities in Washington are hiring for Virtual Csr jobs?

Cities in Washington with the most Virtual Csr job openings:

Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Washington as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 43% Physical, 2% Hybrid, and 55% Remote job distribution.

Customer Service Representative

Covista

Columbia, MD • On-site, Remote

$18 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Company Description
Walden
More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor's, master's or doctoral degree online at Walden.
We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn.
*Based on the total number of DVM graduates at RUSVM compared to U.S. schools in 2024.
Job Description
The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based on their need(s) to appropriate group(s). CSR's will also provide outreach to select students through various outbound initiatives. CSR's are responsible for providing excellent customer service, documentation or communications and appropriate follow up.
The position follows the schedule: Monday, Tuesday, and Thursday from 1:00 p.m. to 10:00 p.m., Friday from 11:00 a.m. to 8:00 p.m., and Sunday from 9:00 a.m. to 6:00 p.m.
Responsibilities
  • Provide initial support for customers by steering prospects to the appropriate team for service.
  • Respond to customer inquiries through phone, chat, email and possibly SMS.
  • Support select reserved students to counsel concerns by way of outlined published offers and/or documented counseling practices.
  • Document calls, chats, emails and customer information within Salesforce according to standard operating procedures and for tracking purposes.
  • Resolve customer issues at the front line.
  • Identify customer concerns and escalate to the appropriate department/representative or to the CSR Supervisor, Enrollment Manager and/or Director
  • Provide feedback and suggestions for new strategies for success with respect to effectiveness and efficiency in servicing our customers.
  • Assist the CSR Supervisor with pilot and outbound call initiatives.
  • Stay up-to date on business processes and product knowledge, utilizing internal resources to accurately transfer calls to the appropriate team. Attends continuous training sessions to ensure the highest level of quality.
  • Performs other duties as assigned
  • Complies with all policies and standards

Qualifications
  • High School Required
  • Bachelor's Degree Preferred
  • 3+ years Customer service experience Preferred
  • Proficient in relevant computer systems and internet applications such as: Microsoft Office (Word, Excel, Power Point).
  • Excellent organizational, written and verbal communication skills.
  • Knowledge of administration and clerical processes.
  • Exceptional time management, follow-up, multi-tasking and problem-solving skills.
  • Ability to stay organized and work in a fast paced environment.
  • Energetic, Motivated, Solutions Oriented.

Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.00 and $23.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays
    For more information related to our benefits please visit:
    https://careers.covista.com/benefits

Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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