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Virtual Csr Jobs in Renton, WA (NOW HIRING)

Copart, Inc.

Customer Service Representative

Seattle, WA · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

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How much do virtual csr jobs pay per hour?

As of May 29, 2026, the average hourly pay for virtual csr in Renton, WA is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Representative, and why are they important?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by Virtual Customer Service Representatives, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.

What are Virtual CSRs?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.
What are the most commonly searched types of Csr jobs in Renton, WA? The most popular types of Csr jobs in Renton, WA are:
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What cities near Renton, WA are hiring for Virtual Csr jobs? Cities near Renton, WA with the most Virtual Csr job openings:
Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Renton, WA as of May 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 95% Physical, and 5% Hybrid job distribution, with an average salary of $43,978 per year, or $21.1 per hour.
Customer Service Representative

Customer Service Representative

Ballard Natural Gas Service

Lynnwood, WA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Customer Service Representative

Ballard Natural Gas is a family-owned HVAC business proudly serving residents and businesses of the Greater Seattle area since 1993. We pride ourselves on building a rewarding work environment for our staff and continuously show our appreciation for their dedication and hard work. We have assembled a dynamic and knowledgeable team that genuinely enjoys coming to work each day to support each other and our customers. We are currently looking for like-minded, dynamic individuals to join our growing team.

This role is ideal for someone who thrives on helping people, enjoys problem-solving, and takes pride in being highly organized and dependable while supporting a team-oriented, customer-focused HVAC service operation.

Pay Scale: $25.00 - $29.00 per/hr + SPIFFs and commissions

Why You'll Love Working at Ballard Natural Gas:

  • Full Benefits Package:
    • 100% of employee premiums for medical, dental, vision, and prescription coverage.
    • 50% coverage for family member premiums.
  • Generous Paid Time Off:
    • 7 paid holidays per year.
    • Paid Vacation: 1 week of vacation in the first year of service, 2 weeks of vacation after 2-4 years of service, and 3 weeks after 5 years.
    • Sick time accrual: 1 hour per 40 hours worked.
  • Retirement Plan: Safe Harbor 401(k) with company match to help you plan for your future.
  • Opportunity for Growth: We believe in promoting from within and providing ongoing development to help you advance your career.

Our Values:

  • Our clients' needs are our top priority
  • We will treat our team members like family
  • Quality and customer service will drive all of our decisions
  • If it's not right for our clients then it's not right for us

If this sounds like the type of company you want to work for in a position that will challenge you to grow professionally then we'd like to hear from you!

Primary Job Function: The Customer Service Representative (CSR) serves as the first point of contact for customers, playing a critical role in delivering a positive customer experience while supporting daily service operations. The CSR helps drive efficiency and revenue by prioritizing calls, coordinating schedules, and capturing detailed customer information to ensure technicians are fully prepared for each job. Success in this role requires strong communication skills, attention to detail, and the ability to remain calm and professional in a fast-paced, high-volume environment.

Work Hours: 7:30 am to 4:30 pm, Monday through Friday, some overtime

Required Qualifications:

  • 3+ years experience in customer service contact centers
  • Proven track record of effectively handling a large volume of inbound and outbound calls
  • Strong Communication and People Skills
  • Expert ability at converting incoming customer calls into booked service appointments
  • Experience in offering membership-based services
  • Expert ability to respond to customer requests and resolving issues while promoting the brand
  • Proficiency in Microsoft Office & Web-Based Software Navigation
  • Focused attention to detail

What You'll Do

  • Handle a high volume of inbound and outbound calls daily
  • Convert incoming calls into booked service appointments
  • Proactively make outbound calls to drive revenue opportunities (maintenance, memberships, follow-ups, unsold estimates)
  • Provide exceptional customer service while identifying additional needs
  • Accurately capture customer details to ensure technicians are set up for success
  • Coordinate scheduling and prioritize calls based on urgency and revenue impact
  • Support dispatch and field teams to maximize efficiency and job completion