ZipRecruiter

Log In

1

Senior Customer Service Representative Jobs in Renton, WA

T&A Supply Company

Customer Service Representative

Kent, WA · On-site

$18.25 - $25/hr

Escalate complex and escalated customer issues, to Senior Customer Service Representative or Customer Service Manager. * Collaborate frequently with cross functional team: Purchasing, Credit, Outside ...

Bosch Group Inc

Customer Service Representative

Fife, WA · On-site

$17.25 - $23.25/hr

Customer Service Representative The CSR plays a critical role in driving revenue and margin growth across residential and light commercial HVAC equipment and supply sales. This position partners ...

Mr Handyman

Customer Service Representative

Bellevue, WA · On-site

$18 - $24.50/hr

Customer Service Representative Customer Service Representative - Community-Focused Home Services Company We're a locally owned and community-minded home services company serving families and ...

next page

Showing results 1-20

All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Renton, WA

Senior Customer Service Representative information

See Renton, WA salary details

$13

$25

$39

How much do senior customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for senior customer service representative in Renton, WA is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.65 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Renton, WA? The most popular types of Customer Service Representative jobs in Renton, WA are:
What are popular job titles related to Senior Customer Service Representative jobs in Renton, WA? For Senior Customer Service Representative jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Renton, WA look for? The top searched job categories for Senior Customer Service Representative jobs in Renton, WA are:
What cities near Renton, WA are hiring for Senior Customer Service Representative jobs? Cities near Renton, WA with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,985 per year, or $26 per hour.

Sr Customer Service Representative

Phenom People

Bellevue, WA • On-site

$17.29 - $25.94/hr

Other

Re-posted 29 days ago

Job description

Sr. Customer Service Representative

The Sr. Customer Service Representative conducts customer and bank transactions with accuracy, speed, efficiency and professionalism to meet the high quality service delivery standards of the bank. The incumbent consistently follows all security and safety measures and acts in accordance with the Bank policies and procedures in order to ensure that all clients are provided with an exceptional client service experience, processing all paperwork associated with transactions including properly filing or discarding of all sensitive information.

Responsibilities

  1. Process deposits, withdrawals, check cashing, and other Bank Transactions including night deposit, courier and ATM deposits within assigned limits serving as the first line of defense from a risk management perspective
  2. Balance and maintain cash drawer in accordance with branch performance standards
  3. Proactively respond to incoming calls and serves as a customer advocate in researching and resolving errors and answering questions
  4. Develop and maintain knowledge of and adhere to all regulatory, compliance, banking policies and procedures applicable to this position
  5. Responsible for reviewing and verifying daily reports assigned by Branch Management
  6. Open consumer and non-personal accounts in accordance with established bank policies and procedures. Has strong knowledge of the various bank deposit products and services
  7. Performs basic account maintenance in accordance with establish bank policies and procedures within assigned limits

Qualifications

  • Bank Teller experience required

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $17.29/hr. to $25.94/hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A business line incentive may be provided ranging from 0% - 20% of the base salary offered, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit https://www.ppbi.com/careers.html

Apply