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Senior Customer Service Representative Jobs in Renton, WA

U-Haul

Customer Service Representative

Tukwila, WA · On-site

$21.63 - $22.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

TalentBridge

Customer Service Representative

Fife, WA · On-site

$18.50/hr

Customer Service Representative Location: Fife, WA (Onsite) Job Type: 06 Months Contract Pay Rate: Up to $18.50/hr Schedule: Tuesday-Saturday, 6:30 AM-3:00 PM Job Overview We are seeking a Customer ...

Mr. Handyman

Customer Service Representative

Bellevue, WA · On-site

$18 - $24.50/hr

Customer Service Representative - Community-Focused Home Services Company About Us We're a locally owned and community-minded home services company serving families and businesses across northern ...

Mr.Handyman

Customer Service Representative

Bellevue, WA

$18 - $24.50/hr

Customer Service Representative - Community-Focused Home Services Company About Us We're a locally owned and community-minded home services company serving families and businesses across northern ...

Emish Market

Customer Service Representative

Fife, WA · On-site

$20 - $22/hr

We are currently hiring a Customer Service Representative (CSR) to join our front-of-house team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced retail and ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Renton, WA

Senior Customer Service Representative information

See Renton, WA salary details

$13

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$39

How much do senior customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for senior customer service representative in Renton, WA is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.65 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Renton, WA?

The most popular types of Customer Service Representative jobs in Renton, WA are:

What are popular job titles related to Senior Customer Service Representative jobs in Renton, WA?

For Senior Customer Service Representative jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Renton, WA look for?

The top searched job categories for Senior Customer Service Representative jobs in Renton, WA are:

What cities near Renton, WA are hiring for Senior Customer Service Representative jobs?

Cities near Renton, WA with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,985 per year, or $26 per hour.

Customer Service Representative

Retail Management Inc

Kent, WA

$18 - $24.50/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

Job description

Ernie's Truckstop in Kent is looking for Full time Customer Service Representatives for the following shifts, including weekends:

  • 6am - 2pm
  • 11am - 7pm
  • 2pm - 10pm

Full time employees receive PTO and Vacation pay and are eligible for the company paid medical insurance. Optional insurance for dental and vision is offered.

RMI is a retail management company that operates retail locations such as convenience stores (with and without fuel, depending on the specific location).This position contributes to our success by providing legendary customer service to all customers. This job creates an experience for our customers by providing them with prompt service, quality food and beverage products, and maintaining a clean and comfortable site environment. This position acts in accordance with all RMI guiding principles and policies.

Responsibilities:

  • To successfully deliver services to our clients and customers, a CSR must be:
    • familiar with and maintain exceptional company standards,
    • act with integrity, honesty and knowledge that promotes the culture, values, and mission of RMI,
  • Anticipate customer and store needs by constantly evaluating the store and environment,
  • Communicate information to the Assistant Manager or Store Manager so that the team can respond as necessary to deliver excellence in customer service and products,
  • Provide quality food and merchandise products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.

Methods & Tactics:

To perform to our highest standards and expectations for our clients and company, the CSR should utilize their strengths and the strengths of the team to accomplish desired results. This includes:

  • Deliver legendary customer service to all customers by acting with a “customers come first” attitude and by ensuring all employees are doing the same,
  • Developing positive & appropriate relationships with fellow employees by understanding and addressing individual motivation, needs and concerns,
  • Execute store operations during scheduled shifts, and ensuring all duties are delegated appropriately and completed accurately and efficiently,

Performance Indicators

  • Maintains regular and punctual attendance
  • Customer Service indicators and reporting as available

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