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Customer Service Representative Jobs in Renton, WA

Copart, Inc.

Customer Service Representative

Seattle, WA · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

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$11

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How much do customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service representative in Renton, WA is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.51 per hour, depending on experience, location, and employer.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Renton, WA? The most popular types of Customer Service Representative jobs in Renton, WA are:
What are popular job titles related to Customer Service Representative jobs in Renton, WA? For Customer Service Representative jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Renton, WA look for? The top searched job categories for Customer Service Representative jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Service Representative jobs? Cities near Renton, WA with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Renton, WA as of May 2026, with employment types broken down into 36% Full Time, 57% Part Time, and 7% Contract. Highlights an 86% Physical, 7% Hybrid, and 7% Remote job distribution, with an average salary of $43,978 per year, or $21.1 per hour.
Customer Service Representative

Customer Service Representative

Ballard Natural Gas Service

Lynnwood, WA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Customer Service Representative

Ballard Natural Gas is a family-owned HVAC business proudly serving residents and businesses of the Greater Seattle area since 1993. We pride ourselves on building a rewarding work environment for our staff and continuously show our appreciation for their dedication and hard work. We have assembled a dynamic and knowledgeable team that genuinely enjoys coming to work each day to support each other and our customers. We are currently looking for like-minded, dynamic individuals to join our growing team.

This role is ideal for someone who thrives on helping people, enjoys problem-solving, and takes pride in being highly organized and dependable while supporting a team-oriented, customer-focused HVAC service operation.

Pay Scale: $25.00 - $29.00 per/hr + SPIFFs and commissions

Why You'll Love Working at Ballard Natural Gas:

  • Full Benefits Package:
    • 100% of employee premiums for medical, dental, vision, and prescription coverage.
    • 50% coverage for family member premiums.
  • Generous Paid Time Off:
    • 7 paid holidays per year.
    • Paid Vacation: 1 week of vacation in the first year of service, 2 weeks of vacation after 2-4 years of service, and 3 weeks after 5 years.
    • Sick time accrual: 1 hour per 40 hours worked.
  • Retirement Plan: Safe Harbor 401(k) with company match to help you plan for your future.
  • Opportunity for Growth: We believe in promoting from within and providing ongoing development to help you advance your career.

Our Values:

  • Our clients' needs are our top priority
  • We will treat our team members like family
  • Quality and customer service will drive all of our decisions
  • If it's not right for our clients then it's not right for us

If this sounds like the type of company you want to work for in a position that will challenge you to grow professionally then we'd like to hear from you!

Primary Job Function: The Customer Service Representative (CSR) serves as the first point of contact for customers, playing a critical role in delivering a positive customer experience while supporting daily service operations. The CSR helps drive efficiency and revenue by prioritizing calls, coordinating schedules, and capturing detailed customer information to ensure technicians are fully prepared for each job. Success in this role requires strong communication skills, attention to detail, and the ability to remain calm and professional in a fast-paced, high-volume environment.

Work Hours: 7:30 am to 4:30 pm, Monday through Friday, some overtime

Required Qualifications:

  • 3+ years experience in customer service contact centers
  • Proven track record of effectively handling a large volume of inbound and outbound calls
  • Strong Communication and People Skills
  • Expert ability at converting incoming customer calls into booked service appointments
  • Experience in offering membership-based services
  • Expert ability to respond to customer requests and resolving issues while promoting the brand
  • Proficiency in Microsoft Office & Web-Based Software Navigation
  • Focused attention to detail

What You'll Do

  • Handle a high volume of inbound and outbound calls daily
  • Convert incoming calls into booked service appointments
  • Proactively make outbound calls to drive revenue opportunities (maintenance, memberships, follow-ups, unsold estimates)
  • Provide exceptional customer service while identifying additional needs
  • Accurately capture customer details to ensure technicians are set up for success
  • Coordinate scheduling and prioritize calls based on urgency and revenue impact
  • Support dispatch and field teams to maximize efficiency and job completion