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Remote Amazon Customer Service Jobs in Renton, WA

ForgeFit

Remote Customer Service Specialist

Kent, WA · On-site +1

$19.25 - $25.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Amazon

Software Development Manager, Amazon S3

Seattle, WA · Remote

$140.50K - $185.50K/yr

... your remote working experience, allows you to plan travel to exotic places or simply get stuff ... service. We build innovative software solutions to provide S3 customers secure, durable, high ...

Amazon

Software Development Manager, Amazon S3

Seattle, WA · Remote

$140.50K - $185.50K/yr

... your remote working experience, allows you to plan travel to exotic places or simply get stuff ... service. We build innovative software solutions to provide S3 customers secure, durable, high ...

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How much do remote amazon customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote amazon customer service in Renton, WA is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.51 per hour, depending on experience, location, and employer.

What is a Remote Amazon Customer Service job?

A Remote Amazon Customer Service job involves assisting customers with their inquiries, orders, and issues via phone, chat, or email from a home-based location. Employees provide support by resolving concerns, processing returns, and answering product-related questions. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. It is ideal for individuals who enjoy helping customers and prefer a flexible, work-from-home environment.

What are the key skills and qualifications needed to thrive in the Remote Amazon Customer Service position, and why are they important?

To thrive as a Remote Amazon Customer Service representative, you should have strong communication skills, problem-solving abilities, and previous experience in customer service roles, often backed by a high school diploma or equivalent. Familiarity with Amazon's internal CRM platforms, basic computer literacy, and ability to navigate multiple software tools simultaneously are key technical requirements. Exceptional patience, empathy, and adaptability help set top performers apart in managing a diverse customer base and high-volume workload. These skills and qualities are crucial for delivering outstanding support, resolving customer issues efficiently, and upholding Amazon's reputation for excellent service in a remote environment.

What does a typical day look like for a Remote Amazon Customer Service representative?

A typical day as a Remote Amazon Customer Service representative involves assisting customers via phone, chat, or email with inquiries related to orders, returns, or account issues. You will use Amazon’s internal systems to access customer data, process refunds or replacements, and troubleshoot common problems. Coordinating with other team members or departments may sometimes be necessary to resolve complex issues. While the role is fast-paced and can handle high volumes of requests, you will have access to training and support from supervisors and peers to help you succeed. This remote position offers a structured schedule and opportunities to develop skills that can lead to advancement within Amazon’s vast customer service network.
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Remote Amazon Customer Service jobs near you
Principal Technical Program Manager , Annapurna ML

Principal Technical Program Manager , Annapurna ML

Amazon

Seattle, WA • On-site, Remote

$146.80K - $190K/yr

Full-time

Posted 4 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,784 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

Annapurna Neuron is the team that delivers the software that powers the Inferentia and Trainium-based Inf1, Inf2, Trn1 an Trn1n families of Machine Learning Accelerated EC2 instances. We build a Compiler , Drivers, Runtime and a fully integrated suite of Pytorch and Tensorflow stacks, providing the highest-scale, distributed Training and Inference servers available. We deliver the solutions powering many of Amazon and Amazon customers largest Machine Learning services.
We're seeking a Principal Program Manager for the Annapurna ML, Neuron team

In this role you will be owning the capacity request lifecycle from intake through approval and delivery, coordinating across EC2, finance, and internal engineering stakeholders to secure and allocate Trainium instances. Establish and maintain dashboards, utilization metrics, and recurring review mechanisms to proactively identify gaps and drive resolution. You will be responsible for scoping and delivering large projects end-to-end.

Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launch. You will lead and coordinate design/implementation efforts between Neuron, internal teams and external customers and partners to develop optimal solutions for new features, verticals, and markets. You will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.


The right candidate will possess a strong technical and program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current machine learning technologies as well as products spanning multiple technical domains from higher performance networking/compute and drivers to compilers and software development programs . You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.


As a Principal TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a timely manner.
In this role you will:
Drive execution of projects
Provide technical direction with limited assistance
Lead cross functional project meetings
Lead milestone reviews
Present project status to the executive team
Manage project builds globally
Key job responsibilities
Work with Engineering leadership, Product Management, and Business Development to help define requirements and roadmaps, work with Engineering leadership to drive efficiencies in engineering development and ensure the right things are delivered to Customers at the right time. We work like a startup - moving fast and building new things.
About the team
Annapurna ML Neuron is the team that delivers the software that powers the Inferentia and Trainium-based Inf1, Inf2, Trn1 and Trn2 families of Machine Learning Accelerated EC2 instances

We build a Compiler , Drivers, Runtime and a fully integrated suite of Pytorch and Tensorflow stacks, providing the highest-scale, distributed Training and Inference servers available. We deliver the solutions powering many of Amazon and Amazon customers largest Machine Learning services.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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