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Customer Service Representative Jobs in Longview, WA

U-Haul

Customer Service Representative

Longview, WA

$17.13 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Longview, WA · On-site

$17.13 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Domino's Pizza

Customer Service Rep

Saint Helens, OR · On-site

$17.75 - $24.25/hr

Customer service reps are responsible for making pizzas, helping customers, handing out orders, tending the ovens, and taking phone calls in the store. Qualifications you will need to get a food ...

Domino's

Customer Service Rep

Saint Helens, OR · On-site

$17.75 - $24.25/hr

Customer service reps are responsible for making pizzas, helping customers, handing out orders, tending the ovens, and taking phone calls in the store. Qualifications you will need to get a food ...

Lincare Holdings

Customer Service Rep

Longview, WA · On-site

$17.13 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Lincare

Customer Service Rep

Longview, WA · On-site

$17.13 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

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Customer Service Representative information

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How much do customer service representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer service representative in Longview, WA is $20.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.50 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Longview, WA?

The most popular types of Customer Service Representative jobs in Longview, WA are:

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For Customer Service Representative jobs in Longview, WA, the most frequently searched job titles are:

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The top searched job categories for Customer Service Representative jobs in Longview, WA are:

What cities near Longview, WA are hiring for Customer Service Representative jobs?

Cities near Longview, WA with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Longview, WA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,105 per year, or $20.2 per hour.

Customer Service Representative

Battle Ground, WA • On-site

LeAnn Dodge - State Farm Agency
See more jobs at LeAnn Dodge - State Farm Agencyexternal

$22 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 hours ago

Job description

LeAnn Dodge State Farm Agency, located in Battle Ground, WA, is currently looking for a positive, professional, self-starter to join our team as a Customer Service Representative. This is a well-established agency and we are adding this position due to growth.


We strive for excellence in our customer care and in making a positive impact. If you like connecting with people and learning and adding value, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.


Responsibilities include but not limited to:

  • Answer phones and greet clients.
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.


You will receive:

  • Base pay $22 - $28 per hour or higher depending on experience
  • Bonus and commission
  • Year-end bonus based on growth of business
  • Paid time off (vacation and sick days)
  • Medical/Dental/Vision (75% employer paid)
  • 401(k) with 4% match after one year of employment
  • Experienced team with culture of support, coaching and growth mindset
  • Opportunity for development and advancement to other roles within the agency


Requirements

  • Sales and service experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property & Casualty license highly preferred (must be able to obtain)
  • Life and Health license highly preferred (must be able to obtain)


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.