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Customer Service Representative Jobs in Federal Way, WA

Harbor Wholesale

Customer Service Representative - CSR

Lacey, WA

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview CUSTOMER SERVICE REPRESENTATIVE - CSR This onsite corporate position confers with customers via telephone or email in order to provide information about products and services, to take orders ...

New

Harbor Wholesale

Customer Service Representative - CSR

Lacey, WA · On-site

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview CUSTOMER SERVICE REPRESENTATIVE - CSR This onsite corporate position confers with customers via telephone or email in order to provide information about products and services, to take orders ...

New

Harbor Wholesale

Customer Service Representative - CSR

Lacey, WA

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CUSTOMER SERVICE REPRESENTATIVE - CSR This onsite corporate position confers with customers via telephone or email in order to provide information about products and services, to take orders, cancel ...

New

Copart, Inc.

Customer Service Representative

Spanaway, WA · On-site

$20.03 - $22.58/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Bosch Group Inc

Customer Service Representative

Fife, WA · On-site

$17.25 - $23.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

Customer Service Representative The CSR plays a critical role in driving revenue and margin growth across residential and light commercial HVAC equipment and supply sales. This position partners ...

New

GAIA FLOORING INC

Customer Service Representative

Kent, WA · On-site

$20 - $24/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Service Representative As a fresh face in the flooring world, Gaia is building a brand that our customers and end users can be satisfied with. As a Customer Service Rep, you will often ...

GAIA FLOORING INC

Customer Service Representative

Kent, WA · On-site

$20 - $24/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Service Representative As a fresh face in the flooring world, Gaia is building a brand that our customers and end users can be satisfied with. As a Customer Service Rep, you will often ...

FASTSIGNS #280901

Customer Service Representative

Lacey, WA · On-site

$20 - $22/hr

  • Medical

  • PTO

Training & development We're looking for a Customer Service Representative to join our team at FASTSIGNS in Lacey. We're a locally owned shop with a small team, and we work closely together to help ...

Retail Management Inc

Customer Service Representative

Kent, WA

$18 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

Ernie's Truckstop in Kent is looking for Full time Customer Service Representatives for the following shifts, including weekends: * 6am - 2pm * 11am - 7pm * 2pm - 10pm Full time employees receive PTO ...

FASTSIGNS #280901

Customer Service Representative

Lacey, WA · On-site

$17.50 - $23.75/hr

  • Medical

  • PTO

Paid time off Employee discounts Free uniforms Health insurance Opportunity for advancement Training & development We're looking for a Customer Service Representative to join our team at FASTSIGNS in ...

Emish Market

Customer Service Representative

Fife, WA · On-site

$20 - $22/hr

  • Medical

  • PTO

We are currently hiring a Customer Service Representative (CSR) to join our front-of-house team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced retail and ...

MacDonald Meat Company

Customer Service Representative

Seattle, WA · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A customer service representative will play the key role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Federal Way, WA

Customer Service Representative information

See Federal Way, WA salary details

$11

$20

$30

How much do customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service representative in Federal Way, WA is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.37 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Federal Way, WA?

The most popular types of Customer Service Representative jobs in Federal Way, WA are:

What are popular job titles related to Customer Service Representative jobs in Federal Way, WA?

For Customer Service Representative jobs in Federal Way, WA, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Federal Way, WA look for?

The top searched job categories for Customer Service Representative jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Customer Service Representative jobs?

Cities near Federal Way, WA with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Federal Way, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,662 per year, or $21 per hour.

Customer Service Representative - CSR

Harbor Wholesale

Lacey, WA

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Harbor Wholesale rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

4th of 49 rated food wholesalers

Job description

Overview

CUSTOMER SERVICE REPRESENTATIVE - CSR

This onsite corporate position confers with customers via telephone or email in order to provide information about products and services, to take orders, cancel orders, or to obtain details of complaints.

Customer service experience required within a computerized environment/office/call center preferred or equivalent.

Schedule:  Monday - Friday 8:00AM - 4:30PM

Compensation: Full-time $21-23

Benefits Summary: Harbor offers a full line of benefits including medical, dental, vision, life and disability insurance; 401k retirement program with company match; vacation, sick time, personal day, and company holidays.

Responsibilities

Essential Job Functions and Responsibilities:

  • Exchange information with customers relating to orders, pricing and retail sales..
  • Resolve customer complaints/requests by performing activities such as order entry, providing product information and availability, retail margin changes and sales history reports.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
  • Customer contact follow up on issues/complaints.
  • Refer unresolved customer grievances to manager for further investigation.
  • Respond to sales representative's inquiries and/or requests for detailed account information.
  • Maintain specific designated route/customer base daily to ensure order accuracy including items, quantity, shipping information and ship date, effectively communicating with transportation team.
  • Work independently and cooperatively as a team member
Qualifications

Knowledge, Skills, and Abilities:

  • Interacting with Computers - Using computers and computer systems (including hardware and software) to enter data and process information accurately
  • Ability to multi task performing as CSR phone representative, handling medium to high levels of calls consistently while entering data.
  • Ability to provide positive interpersonal/communication telephone skills; active listening, oral comprehension, oral expression, problem sensitivity, critical thinking and social perceptiveness.
  • Customer and Personal Service - Knowledge of principles for providing excellent customer service and personal service including customer needs assessment and evaluation of customer satisfaction.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Education and Experience:

  • High school diploma or equivalent
  • Two years high volume consecutive customer service experience required within a computerized environment/office/call center preferred or equivalent.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Employment Type: OTHER

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