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Virtual Csr Jobs in Seattle, WA (NOW HIRING)

T&A Supply Company

Customer Service Representative

Kent, WA · On-site

$18.25 - $25/hr

We're excited to welcome a new Customer Service Representative to our team! If you're looking for a ... Medical Insurance- Open Access Network plan through Cigna, includes Virtual Care and a Health ...

Mr Handyman

Customer Service Representative

Bellevue, WA · On-site

$18 - $24.50/hr

Customer Service Representative Customer Service Representative - Community-Focused Home Services Company We're a locally owned and community-minded home services company serving families and ...

U-Haul

Customer Service Representative

Bothell, WA · On-site

$21.65 - $22.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Des Moines, WA · On-site

$20.74 - $21.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

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All JobsCsr JobsVirtual Csr JobsVirtual Csr Jobs in Seattle, WA

Virtual Csr information

See Seattle, WA salary details

$11

$21

$30

How much do virtual csr jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual csr in Seattle, WA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.80 per hour, depending on experience, location, and employer.

What is a virtual CSR?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a virtual CSR?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by virtual CSRs, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.
What are the most commonly searched types of Csr jobs in Seattle, WA? The most popular types of Csr jobs in Seattle, WA are:
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What job categories do people searching Virtual Csr jobs in Seattle, WA look for? The top searched job categories for Virtual Csr jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Virtual Csr jobs? Cities near Seattle, WA with the most Virtual Csr job openings:
Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,494 per year, or $21.4 per hour.

Customer Service Representative

Murray's Group - CARSTAR/Fix

Tacoma, WA • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative - This is an on site position

Murray's Collision Group  |  Tacoma, WA  |  Full-Time


What We Offer

  • Hourly pay: $22.00 to $24.00 based on experience and qualifications
  • Monday through Thursday 8:00 a.m. to 5:00 p.m., Friday 8:00 a.m. to 3:00 p.m.
  • No weekends
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays


About This Opportunity

Murray's Collision Group has been part of the Puget Sound community since 1984. We are a family-owned company with multiple shop locations across the greater Seattle area, known for quality repairs, a great team culture, and taking care of our people.


This is a centralized phone and virtual CSR role based in Tacoma, supporting customers across multiple shop locations. You will be the first voice our customers hear, guiding them through the repair process from first contact to vehicle pickup. If you are organized, a strong communicator, and thrive in a fast-paced office environment, we want to hear from you.


What You'll Do

  • Answer all incoming calls politely and professionally, representing multiple shop locations
  • Work alongside AI-supported call and communication tools to manage a high volume of customer contacts and ensure no inquiry is missed
  • Schedule estimate appointments and customer drop-off dates and create repair orders
  • Explain the repair process to customers including insurance claims, payment procedures, rental information, and repair timelines
  • Confirm vehicle drop-off details in advance and inform customers that photos and a check-in form will be completed for all unrelated damage
  • Call on DRP assignments in a timely manner
  • Attend daily release meetings (virtual as needed) and provide customers with repair status updates via text, email, or phone
  • Coordinate payment collection and confirm all monies are received prior to vehicle release
  • Prepare final billing and warranty documentation and explain warranty terms to customers
  • Capture customer reviews on Google
  • Send pre-check-in forms
  • Provide general administrative support to assigned shop locations


What We're Looking For

  • 1 to 2 years of customer service experience, preferably in a phone-based or multi-line environment
  • Excellent communication and problem-solving skills with a friendly, professional phone presence
  • Comfortable working with AI-supported call and communication tools
  • Highly organized with the ability to manage multiple tasks across several locations simultaneously
  • Proficient with Microsoft Office and point-of-sale or management systems
  • Strong attention to detail and ability to follow through on commitments
  • Able to work well with others and receive direction in a team environment


Murray's Collision Group is an equal opportunity employer. In compliance with Washington State law (RCW 49.58), the pay range for this position is $22.00 to $24.00 per hour. Actual compensation is based on experience and qualifications.


Keywords: customer service representative, CSR, auto body receptionist, collision repair, phone support, multi-line phones, DRP, CCC ONE, repair order, Tacoma, South Sound, virtual CSR, centralized customer service, auto body office