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Weekend Answering Service information

What is the difference between Weekend Answering Service vs Receptionist?

FeatureWeekend Answering ServiceReceptionist
CredentialsMinimal; training providedHigh school diploma or equivalent; sometimes additional certifications
Work EnvironmentRemote or call center settingFront desk of an office or business
Employer UsageBusiness support outside regular hoursIn-person customer interaction during business hours
Primary RoleAnswering calls, taking messages, schedulingGreeting visitors, managing front desk tasks

While both roles involve communication and customer service, a Weekend Answering Service primarily handles calls remotely outside of regular hours, whereas a Receptionist works in person during business hours managing front desk duties. The choice depends on whether the business needs after-hours call support or in-person front desk management.

What are the most commonly searched types of Answering Service jobs in Washington?

The most popular types of Answering Service jobs in Washington are:

What are popular job titles related to Weekend Answering Service jobs in Washington?

For Weekend Answering Service jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Weekend Answering Service jobs in Washington look for?

The top searched job categories for Weekend Answering Service jobs in Washington are:

What cities in Washington are hiring for Weekend Answering Service jobs?

Cities in Washington with the most Weekend Answering Service job openings:

Weekend Answering Service jobs near you
Infographic showing various Weekend Answering Service job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Hospital Communications Operator PRN/CPT LHDCMC

Luminis Health

Lanham, MD

Full-time, Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Luminis Health rating

7.9

Company rating: 7.9 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

107th of 888 rated healthcare providers

Job description

Position Objective:

Hospital Communication Operators are responsible for all communications for Luminis Health and insure the smooth flow of internal and external telecommunication services for patients, providers and the community.  Telecommunication services incorporates telephone services, paging services, misecure message, answering service applications, voice mail applications, emergency code account, monitoring of emergency alarm systems, and foreign language assistance.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner.
  2. Answer all calls within three rings.  Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate.
  3. Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.
  4. Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.
  5. Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting "on call" schedules to the answering service accounts.

Educational/Experience Requirements:

Required Minimum Education. The minimum level of education for this position includes:

High School Diploma or equivalent required.

Required Minimum Experience:

Previous Infinity System or Call Manager knowledge/experience preferred.

Experience as a customer service representative preferred.

Required License/Certifications:

None required.

 Knowledge, Skills, Abilities:

The operator must have excellent verbal and written communication skills.

Familiarity with keyboard and computer; must type 35 wpm.

The operator must demonstrate good judgement and decision-making skills

The operator must be a team player

The staff maintains confidentiality on all matters relating to Luminis Health personnel, providers, patients according to policy.

Working Conditions, Equipment, Physical Demands:

Ability to rotate the day/evening and overnight shifts as scheduled.  Weekends and holidays are required.

Has the ability to work independently and organize work priorities.

Has the ability to work in close quarters for long periods

Routinely lifts objects less than 20 pounds.

There is reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Luminis Health Benefits Overview:

  • Medical, Dental, and Vision Insurance.
  • Retirement Plan w/employer contribution.
  • Paid Time Off.
  • Employee Tuition Assistance Benefits.
  • Employee Referral Bonus Program
  • Employer Paid Holidays, Disability, and Life/AD&D for full time employees
  • Wellness Programs/Employee Assistance Programs and more

What Luminis Health employees say

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