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Virtual Chat Jobs (NOW HIRING)

VCA Animal Hospital

Virtual Care Technician

OR · Remote

$17.64 - $26.45/hr

The Virtual Care Technician will act as the direct contact for clients seeking advice and guidance through the "live chat" function within the myVCA mobile application. Virtual Care Technicians are ...

vialytics

$50K - $60K/yr

Friendly virtual chat with Kim (People & Operations Manager) and Pedro (Senior Director Revenue Operations Global), to explore practical aspects and get a feel for our culture and the opportunity. 2. ...

TEKsystems

Desktop Support

Louisville, KY · On-site

$25 - $27/hr

This person will split their time between providing Tier II onsite Desktop Support for their local market and providing Tier I Virtual Chat support for remote users. Responsibilities: • Day-to-day ...

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How much do virtual chat jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for virtual chat in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What are virtual chat jobs?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What are the key skills and qualifications needed to thrive as a Virtual Chat Support Agent, and why are they important?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are some common challenges faced by Virtual Chat Agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.
More about Virtual Chat jobs
What cities are hiring for Virtual Chat jobs? Cities with the most Virtual Chat job openings:
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What states have the most Virtual Chat jobs? States with the most job openings for Virtual Chat jobs include:
Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 54% Full Time, 8% Part Time, and 35% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.
Healthcare Collections Specialist

Healthcare Collections Specialist

First Source LLC

Louisville, KY • On-site

$17.75 - $24/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

SCHEDULE: Monday through Friday 9 AM to 9 PM EST (8 hours Shift)

GENERAL SUMMARY:

The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables.

Foundation Knowledge, Skills, and/or Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

  • Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information
  • Maintain a confidential and orderly remote work area.
  • Assist with obtaining and updating debtors contact information in client systems
  • Answer inbound calls from patients who are requesting assistance with making a payment on their outstanding medical/healthcare accounts. This assistance may include providing suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's office.
  • Place outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills. Upon contact, provide assistance and suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's office.
  • Work closely within a virtual team atmosphere to accomplish daily productivity goals primarily regarding the number of calls made/received and the dollars collected each day.
  • Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals.
  • Work virtually in a highly incented environment; contests and incentives are run weekly to ensure that all Collectors are motivated to work closely with patients and collect available monies.
  • Daily commitment and agree to remain up to date with all aspects of the collection laws and company compliance requirements to ensure that all steps are taken while working with patients is in full compliance and within the regulations of the Fair Debt Collection Practices Act (FDCPA).
  • Understand and agree to follow federal laws on collection practices

Additional Duties and Responsibilities:

  • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Assist with other projects as assigned by management

Educational/Vocational/Previous Experience Recommendations:

  • High school diploma or equivalent is required
  • Collection's experience is preferred
  • 6 months customer service experience
  • Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments
  • Ability to always present oneself in a courteous and professional manner
  • Ability to stay on task with little or no management supervision
  • Demonstrate initiative and creativity in fulfilling job responsibilities
  • Capacity to prioritize multiple tasks using time management and organizational skills.
  • Proficient PC knowledge and the ability to type 30-40 wpm.

Working Conditions:

  • Remote work from home, virtual Call Center environment.
  • Must be able to sit for extended periods of time.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
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