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Virtual Chat Jobs in Philadelphia, PA (NOW HIRING)

Citadel

Virtual Banking Relationship Advisor II

Exton, PA · On-site +1

Handle member interactions through chat, email, & video calls that lead to a successful outcome and ... The Virtual Banking Relationship Advisor II represents Citadel by working on behalf of our external ...

Citadel

Virtual Banking Relationship Advisor II

Exton, PA · On-site +1

Handle member interactions through chat, email, & video calls that lead to a successful outcome and ... The Virtual Banking Relationship Advisor II represents Citadel by working on behalf of our external ...

H&R Block

Tax Professional - Franchise Location

PA · On-site

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...

H&R Block

Tax Professional - Franchise Location

PA · On-site

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...

Hirekeyz Inc

Genesys Lead Demand

Wilmington, DE · On-site

Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on ... Excellent team player, able to work with virtual teams. * Ability to learn quickly in a dynamic ...

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Virtual Chat information

See Philadelphia, PA salary details

$11

$24

$34

How much do virtual chat jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual chat in Philadelphia, PA is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $27.64 per hour, depending on experience, location, and employer.

What is a virtual chat?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What skills and qualifications are needed to thrive as a virtual chat support agent?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are common challenges faced by virtual chat agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.

What are the most commonly searched types of Chat jobs in Philadelphia, PA?

The most popular types of Chat jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Virtual Chat jobs?

Cities near Philadelphia, PA with the most Virtual Chat job openings:

Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Philadelphia, PA as of August 2026, with employment types broken down into 55% Full Time, 36% Part Time, and 9% Contract. Highlights an 45% In-person, and 55% Remote job distribution, with an average salary of $51,210 per year, or $24.6 per hour.

Virtual Banking Relationship Advisor II

Citadel Federal Credit Union

Exton, PA • On-site, Remote

Full-time

Posted 17 days ago

Job description

Job Overview

The Virtual Banking Relationship Advisor II reports to the Virtual Banking Manager and is responsible for providing an outstanding experience to Citadel’s members, both existing and potential. Your main responsibilities include addressing inquiries and reviewing member relationships to ensure they benefit from our legendary products and services. Additionally, you will work collaboratively with the team to ensure smooth and efficient operations.

What will I be doing?

As a Virtual Banking Relationship Advisor II, you will address the needs of our members to ensure their experience is truly exceptional. The following tasks must be executed with high fidelity:

  • Handle member interactions through chat, email, & video calls that lead to a successful outcome and exceptional experience.
  • Successfully handle and convert sales leads via inbound phone channel from the Call Center.
  • Evaluate member scenarios through a critical thinking approach to decision-making that ensures a positive & desired outcome.
  • Perform member service activities for a broad range of products, services, and problem resolution through inbound and digital channels.
  • Promote credit union products and services, based on account review, while assisting members.
  • Maintain advanced knowledge level of Citadel’s consumer and business product lines to effectively recommend appropriate products and troubleshoot Citadel’s services.
  • Collaborate with team members to achieve overall contact center goals and objectives.  
  • Consistently achieve or exceed member experience and production metrics.
  • Continuous education on industry trends and best practices.
  • Meet and comply with all the requirements set forth in the SAFE Act including but not limited to successful completion of the required background checks.
  • Perform other duties as assigned.

          This position can be hybrid or remote.

What we are looking for?

The Virtual Banking Relationship Advisor II represents Citadel by working on behalf of our external and internal members. To successfully fill this role, you should meet and maintain these skills and values:

  • High school diploma; College degree preferred.
  • 2-4 years of retail and/or contact center experience is required.
  • Proficient knowledge and understanding of contact center technologies and data analysis.
  • Proven track record of delivering exceptional service.
  • Proven track record of strong goals performance.  
  • Exceptional communication and interpersonal skills.
  • The ability to work under pressure.
  • Integrity, Accountability, and Resiliency.
  • A fluent English-speaking person.

Apply