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Virtual Chat Jobs in Toronto, ON (NOW HIRING)

Quince

Customer Experience Specialist

Toronto, ON · On-site

CA$24/hr

You'll represent Quince across chat, email, phone, and social channels - balancing grace, precision ... Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and ...

ROCK Therapist

System Navigator I

Burlington, ON · On-site

... virtual environments. You excel in triaging inquiries, coordinating care pathways, and ensuring ... Whether you're managing referrals, checking in with families on waitlists, supporting live chat ...

Geotab

Sales Commission Analyst

Oakville, ON

Virtual work is supported with cloud-based applications, collaboration tools and asynchronous ... chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ...

goeasy

Customer Service Representative

Mississauga, ON

CA$18.10/hr

Experience servicing customers in a multi - channel environment, phone, chat, email, social media ... Access 24/7 healthcare with Virtual Doctor Appointments.  * Personalize your benefits with a ...

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Virtual Chat information

See Toronto, ON salary details

$9

$24

$41

How much do virtual chat jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual chat in Toronto, ON is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $30.05 per hour, depending on experience, location, and employer.

What is a virtual chat?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What skills and qualifications are needed to thrive as a virtual chat support agent?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are common challenges faced by virtual chat agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.

What are the most commonly searched types of Chat jobs in Toronto, ON?

The most popular types of Chat jobs in Toronto, ON are:

Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $50,564 per year, or $24.3 per hour.

Customer Experience Specialist - (French Bilingual, Canada)

Quince

Toronto, ON • Remote

CA$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

THE ROLE
Bilingual Customer Experience Specialist - Retention Specialist

Be the human heartbeat behind Quince. You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction.

Responsibilities

  • Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • Resolve issues with empathy, turning challenges into positive experiences.
  • Navigate tools efficiently while keeping the human touch.
  • Share insights and recurring patterns to help improve the experience.
  • Become a product expert to guide customers authentically.

What Success Looks Like

  • CSAT 4.8/5
  • First-Contact Resolution 80%
  • QA Score 95%
  • Meets SLAs (chat 60s, email 4h, phone ASA 60s)
  • Contributes at least one actionable improvement per month

What You Bring

  • Digital Intelligence: Comfortable adopting new tools to enhance service.
  • Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
  • Ownership: Takes full responsibility for outcomes and anticipates customer needs.
  • Adaptability: Thrives amid change while maintaining calm and consistency.

Growth Opportunities

  • Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
  • Leadership Tracks: Senior Associate Team Lead CX Manager
  • Enablement Tracks: Quality & Training or Workforce Management

Why You'll Love Working Here

  • Impactful work shaping customer loyalty
  • Culture of ownership and autonomy
  • Continuous growth in a fast-paced, luxury-brand environment
  • Beautiful products, transparent pricing, and happy customers

Compensation & Benefits

  • $26 CAD per hour with tenure based increases
  • Up to $1,300 CAD month performance bonus
  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours
  • Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
  • Referral bonuses of up to $1,000. 
Qualifications
 
Required:
  • High School diploma or GED
  • Bilingual in French and English
  • Minimum 2 years of customer service experience
  • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload) 

Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. 

Apply