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Virtual Chat Jobs in Toronto, ON (NOW HIRING)

Quince

Customer Experience Specialist

Toronto, ON · On-site

CA$24/hr

You'll represent Quince across chat, email, phone, and social channels - balancing grace, precision ... Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and ...

ROCK Therapist

System Navigator I

Burlington, ON · On-site

... virtual environments. You excel in triaging inquiries, coordinating care pathways, and ensuring ... Whether you're managing referrals, checking in with families on waitlists, supporting live chat ...

Geotab

Sales Commission Analyst

Oakville, ON

Virtual work is supported with cloud-based applications, collaboration tools and asynchronous ... chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ...

GEODIS

Supervisor Training - CANADA

Oshawa, ON · On-site

Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR * Text DELIVER to 88300 to Apply1 Disclaimer 1. The following statements ...

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All JobsChat JobsVirtual Chat JobsVirtual Chat Jobs in Toronto, ON

Virtual Chat information

See Toronto, ON salary details

$9

$24

$41

How much do virtual chat jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual chat in Toronto, ON is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $30.05 per hour, depending on experience, location, and employer.

What is a virtual chat?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What skills and qualifications are needed to thrive as a virtual chat support agent?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are common challenges faced by virtual chat agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.

What are the most commonly searched types of Chat jobs in Toronto, ON?

The most popular types of Chat jobs in Toronto, ON are:

Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Toronto, ON as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $50,564 per year, or $24.3 per hour.

Senior Conversation Designer, AI & Virtual Agents

GFR Technologies SE

Toronto, ON • Remote

Full-time

Posted 10 days ago

Job description

Shape the Future of Customer Conversations

We're looking for a Senior Conversation Designer to lead the design of intelligent, human-centred conversational experiences across virtual agents, chatbots, voicebots, and AI-powered service channels.In this role, you'll transform complex business processes into simple, intuitive conversations that help customers and employees get what they need quickly and effortlessly. You'll work at the intersection of customer experience, content design, AI, and service innovation, partnering with cross-functional teams to deliver scalable, accessible, and trusted digital experiences. 

 

What You'll Do

Design end-to-end conversational experiences across voice, chat, messaging, and virtual agent channels

Lead discovery workshops to understand user needs, business goals, policies, and service requirements

Create conversation flows, intents, prompts, escalation paths, authentication journeys, and handoff experiences

Develop clear, inclusive, plain-language content that drives engagement and task completion

Partner with product, UX, operations, technology, and business teams to bring designs to life

Conduct usability testing and analyse conversation data to continuously improve performance and customer outcomes

Establish and evolve conversation design standards, reusable patterns, and best practices

Coach and influence teams on effective conversational AI design without direct people management responsibilities 

What You Bring

4+ years of experience in Conversation Design, Conversational AI, Content Design, UX Writing, Service Design, or a related field

Experience delivering at least one production chatbot, voicebot, virtual agent, or conversational AI solution

Strong skills in conversation architecture, intent design, prompt writing, error handling, fallback strategies, and agent handoffs

Experience conducting discovery, prototyping, user testing, and post-launch optimisation

Exceptional writing skills with a passion for plain language and customer-centred design

Ability to translate complex processes and business rules into intuitive conversational experiences

Strong collaboration and stakeholder management skills

Nice to Have 

Experience with Genesys Cloud, Genesys AI Studio, or similar conversational AI platforms

Background in regulated industries such as insurance, healthcare, public sector, or financial servicesKnowledge of accessibility standards, responsible AI practices, and conversational analytics

Experience designing both voice and digital conversational experiences

Bilingual English/French capabilities 

Proposed salary : 100k to 130k 

Apply