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Virtual Chat Jobs (NOW HIRING)

Equus

Bilingual Customer Service Lead

Houston, TX · On-site

$14.75 - $18.50/hr

Respond to virtual chat directing chat participants to appropriate resources via referral or direct engagement. Client follow up via phone, text, email, etc. 72 hours following initial contact.

Firstsource

Healthcare Collections Specialist

$19 - $25.50/hr

Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments * Ability to always present oneself in a courteous and ...

Firstsource

Healthcare Collections Specialist

La Porte, IN

$17.25 - $23.25/hr

Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments * Ability to always present oneself in a courteous and ...

Firstsource

$17.50 - $23.50/hr

Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments * Ability to always present oneself in a courteous and ...

Equus

Bilingual Customer Service Lead

Houston, TX

$14.75 - $18.50/hr

... virtual chat directing chat participants to appropriate resources via referral or direct engagement • Client follow up via phone, text, email, etc. 72 hours following initial contact. • Engage ...

Equus

Bilingual Customer Service Lead

Houston, TX

$14.75 - $18.50/hr

... virtual chat directing chat participants to appropriate resources via referral or direct engagement • Client follow up via phone, text, email, etc. 72 hours following initial contact. • Engage ...

Firstsource

Healthcare Collections Specialist

$19 - $25.50/hr

Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments * Ability to always present oneself in a courteous and ...

BIZ Delegation Services

$10 - $15/hr

We have our own Contractor portal, live team chat, and free project management tools to help you stay organized and on track, weekly virtual meetings with us, collab and socialize with other Virtual ...

Texas Sports Academy

As a Virtual Guide with Texas Sports Academy Online, you play a key role in helping ... Building genuine relationships over video and chat so students trust you enough to accept coaching ...

Texas Sports Academy

Virtual Guide (Remote - USA)

As a Virtual Guide with Texas Sports Academy Online, you play a key role in helping student ... Building genuine relationships over video and chat so students trust you enough to accept coaching ...

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How much do virtual chat jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for virtual chat in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What are virtual chat jobs?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What are the key skills and qualifications needed to thrive as a Virtual Chat Support Agent, and why are they important?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are some common challenges faced by Virtual Chat Agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.
More about Virtual Chat jobs
What cities are hiring for Virtual Chat jobs? Cities with the most Virtual Chat job openings:
What are the most commonly searched types of Chat jobs? The most popular types of Chat jobs are:
What states have the most Virtual Chat jobs? States with the most job openings for Virtual Chat jobs include:
Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 54% Full Time, 8% Part Time, and 35% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Bilingual Customer Service Lead

Equus

Houston, TX • On-site

$14.75 - $18.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Bilingual Customer Service Lead

Responds to business phones including directing callers to appropriate staff, responding to voicemail messages left after hours within 24 hours of receipt, scheduling client appointments and reaching out clients who fail to report for appointments.

Respond to virtual chat directing chat participants to appropriate resources via referral or direct engagement.

Client follow up via phone, text, email, etc. 72 hours following initial contact.

Engage with system-wide referral database, creating referrals for a diversity of internal and external partners.

Manage client information in a specialized database that includes follow-up appointment with 95% accuracy rate and route and close out cases in database within 24 hours. May perform client outreach duties.

Tracks and reports on customer engagement activities.

Assist with copying, scanning projects as needed, sort and distribute materials as needed.

Assemble informational materials or packets as requested.

Assist with general reports, including data gathering via the computer system, printed reports or other available information.

Duties may vary depending on programmatic areas of assignment.

Assists in scheduling activities.

Conducts additional customer outreach to ensure engagement throughout the service participation processes.

Supports management with scheduling appointments and managing unit calendars.

Other duties as assigned.

Qualifications

High School diploma or General Education Diploma and one to two years clerical and/or customer service experience in an office setting.

Additional education preferred but not required.

Proficient in Microsoft Windows and Office (Word, Excel, PowerPoint).

Excellent grammar, spelling, and typing skills.

Strong interpersonal skills and the ability to communicate clearly and professionally.

Friendly, professional demeanor on various platforms (in-person, phone, virtual).

The ability to maintain confidentiality is a must.

Experience in a fast-paced, team environment that is performance driven.

Excellent organizational skills and strong attention to detail.

Ability to use various electronic systems to carry out duties and responsibilities.

Must interact one-on-one and in groups with individuals from a diverse range of backgrounds.

Ability to work independently both in-person and remote with strong reporting requirement on progress.

Bilingual in Spanish required.

Valid Driver's License in good standing and proof of current automobile insurance required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

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