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Virtual Chat Jobs in Texas (NOW HIRING)

Windstar Cruises

Chat Lead

Houston, TX · On-site

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

New

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

New

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

New

Windstar Cruises

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

New

Windstar Cruises

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

New

Internal Career Site

Chat Lead

Houston, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

New

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

New

AT and T

Virtual Sales Expert

Richardson, TX · On-site +1

$60K/yr

... telephone and chat) to sell products and services, conduct demos and provide a premier sales ... Our Virtual Sales Experts earn between $15.40 and $20.62 per hour starting + $1,450 monthly in ...

AT&T

Virtual Sales Expert

Richardson, TX

$60K/yr

Interact with and sell to customers via video, chat or telephone interactions and provide prompt ... Our Virtual Sales Experts earn between $15.40 and $20.62 per hour starting + $1,450 monthly in ...

TIAA

Virtual Financial Consultant

Dallas, TX · On-site

$70K - $103K/yr

Virtual Financial Consultant The Virtual Financial Consultant provides virtual counseling for all ... video chat to help clients accomplish their immediate and long-term financial goals.During your ...

TIAA

Virtual Financial Consultant

Dallas, TX · On-site

$70K - $103K/yr

Virtual Financial Consultant The Virtual Financial Consultant provides virtual counseling for all ... video chat to help clients accomplish their immediate and long-term financial goals. During your ...

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Google Cloud ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert Location: Dallas, TX (Day1 Onsite) Duration: Long Term We seek an experienced developer to design, build, and deploy advanced ...

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All JobsChat JobsVirtual Chat JobsVirtual Chat Jobs in Texas

Virtual Chat information

See Texas salary details

$10

$22

$31

How much do virtual chat jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for virtual chat in Texas is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.53 per hour, depending on experience, location, and employer.

What are virtual chat jobs?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What are the key skills and qualifications needed to thrive as a Virtual Chat Support Agent, and why are they important?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are some common challenges faced by Virtual Chat Agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.
What are the most commonly searched types of Chat jobs in Texas? The most popular types of Chat jobs in Texas are:
What cities in Texas are hiring for Virtual Chat jobs? Cities in Texas with the most Virtual Chat job openings:
Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Texas as of July 2026, with employment types broken down into 61% Full Time, 8% Part Time, 1% Temporary, 29% Contract, and 1% Nights. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $47,280 per year, or $22.7 per hour.
Chat Lead

Chat Lead

Windstar Cruises

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Responsibilities
  • Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
  • Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
  • Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
  • Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
  • Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
  • Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
  • Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
  • Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
  • Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
  • Other duties as assigned.

Qualifications
  • 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
  • Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
  • Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
  • Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
  • Collaborative team player with flexibility to support voice channels when needed.
  • Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.

Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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