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Virtual Chat Jobs in Texas (NOW HIRING)

Info Way Solutions

servicenow developer

Dallas, TX · On-site

$53.50 - $73.50/hr

The role involves configuring the Service Portal chat for Virtual Agent, creating portals and themes, and implementing ServiceNow modules such as Procurement Service Management. Responsibilities ...

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How much do virtual chat jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual chat in Texas is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.53 per hour, depending on experience, location, and employer.

What is a virtual chat?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What skills and qualifications are needed to thrive as a virtual chat support agent?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are common challenges faced by virtual chat agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.

What are the most commonly searched types of Chat jobs in Texas?

The most popular types of Chat jobs in Texas are:

What cities in Texas are hiring for Virtual Chat jobs?

Cities in Texas with the most Virtual Chat job openings:

Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $47,280 per year, or $22.7 per hour.

servicenow developer

Info Way Solutions

Dallas, TX • On-site

$53.50 - $73.50/hr

Full-time

Re-posted 4 days ago

Job description

Job Summary:
Info Way Solutions is seeking a ServiceNow Developer for a 12+ month contract position. The role involves configuring the Service Portal chat for Virtual Agent, creating portals and themes, and implementing ServiceNow modules such as Procurement Service Management.
Responsibilities:
• Experience in configuring the Service Portal chat for Virtual Agent
• Branding Virtual Agent
• Enabling the out of the box conversations
• Configuring the out of the box topic blocks and topics
• Customizing the out of the box topic blocks and topics
• Creating topic blocks and topics
• Experience in scripting to call APIs
• Integrating virtual agent with MS Teams
• Integrating virtual agent with non-ServiceNow applications
• Using scripting to call API to get the data for Virtual Agent
• Experience in creating portals
• Experience is creating themes or use existing themes
• Experience in creating pages
• Experience in using out of the box widgets for the application need
• Create custom widgets
• Experience in configuring the virtual Agent to Service Portal
• Client side and server-side scripting experience
• Experience in Angular JS, HTM 5, CSS3 and Bootstrap
• Implementation experience of ServiceNow Procurement Service Management (PSM) module is required
• Implementation experience of ServiceNow Hardware Asset Management (HAM) module is a plus
• Implementation experience of ServiceNow Software Asset Management (SAM) module is a plus
• Excellent communication skills
• Great team player
• Excellent analytical skills
• Excellent problem solver
Qualifications:
Required:
• Experience in configuring the Service Portal chat for Virtual Agent
• Branding Virtual Agent
• Enabling the out of the box conversations
• Configuring the out of the box topic blocks and topics
• Customizing the out of the box topic blocks and topics
• Creating topic blocks and topics
• Experience in scripting to call APIs
• Integrating virtual agent with MS Teams
• Integrating virtual agent with non-ServiceNow applications
• Using scripting to call API to get the data for Virtual Agent
• Experience in creating portals
• Experience is creating themes or use existing themes
• Experience in creating pages
• Experience in using out of the box widgets for the application need
• Create custom widgets
• Experience in configuring the virtual Agent to Service Portal
• Client side and server-side scripting experience
• Experience in Angular JS, HTM 5, CSS3 and Bootstrap
• Implementation experience of ServiceNow Procurement Service Management (PSM) module is required
• Excellent communication skills
• Great team player
• Excellent analytical skills
• Excellent problem solver
Preferred:
• Implementation experience of ServiceNow Hardware Asset Management (HAM) module is a plus
• Implementation experience of ServiceNow Software Asset Management (SAM) module is a plus
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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