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Virtual Chat Customer Service Jobs in Utah (NOW HIRING)

Brady

Customer Service Representative II

Salt Lake City, UT · On-site

$15.50 - $21/hr

We are looking for an experienced, autonomous, and tech-savvy Customer Service Representative to ... Validating and processing high-volume, multi-channel requests (phone, email, and digital chat) for ...

Jill's Office

Be Seen First

CSR - Customer Service Representative

Clearfield, UT · On-site

$15/hr

Job Overview Summary This position supports small businesses as a virtual receptionist by answering calls, scheduling appointments, returning missed calls, and providing high-quality customer service.

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Customer Service Agent Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position ...

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is ...

Browning

Customer Service Agent

Mountain Green, UT

$15 - $20.25/hr

Description Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires ...

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Utah

Virtual Chat Customer Service information

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How much do virtual chat customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for virtual chat customer service in Utah is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $16.63 per hour, depending on experience, location, and employer.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

What are the most commonly searched types of Chat Customer Service jobs in Utah?

The most popular types of Chat Customer Service jobs in Utah are:

What are popular job titles related to Virtual Chat Customer Service jobs in Utah?

For Virtual Chat Customer Service jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Utah look for?

The top searched job categories for Virtual Chat Customer Service jobs in Utah are:

What cities in Utah are hiring for Virtual Chat Customer Service jobs?

Cities in Utah with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,165 per year, or $15.5 per hour.

Seasonal Customer Service Specialist

Beddy's

South Jordan, UT • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted yesterday

New

Job description

SEASONAL CUSTOMER SERVICE SPECIALIST (CSS)


Beddy’s is proud to provide a work environment focused on being fun, fair, and flexible. Our employees take care of one another and work as a team across responsibilities as needed.


Full-Time: 40 hours per week

  • Standard schedule is 8 hours per day in-office
  • Some evening availability may be required


Location: Beddy’s offices; 5491 Hammerfest Dr. #201 South Jordan, UT 84009


Pay: $17.00 per hour


DESCRIPTION

Customer Service Specialists support our customers across multiple communication channels while helping maintain a consistent, thoughtful experience that reflects the Beddy’s brand.

This role focuses on clear communication, problem-solving, and strong attention to detail. Team members are expected to manage their time well, stay up to date on products and policies, and contribute to both daily support and ongoing team needs.

All Customer Service Specialists share the same core responsibilities. In addition, each team member is assigned an area of focus to support team coverage and business needs. These assignments do not change the role or level of the position and may shift over time.


RESPONSIBILITIES

  • Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat
  • Understand and apply company policies as they relate to customer interactions
  • Provide a positive, solutions-focused support experience for customers
  • Communicate clearly and professionally across all channels
  • Collaborate with team members and leadership to ensure consistency
  • Maintain a strong understanding of products, services, and current initiatives
  • Accurately document customer interactions, feedback, and relevant details
  • Identify trends, recurring issues, and opportunities to improve the customer experience
  • Manage time effectively and prioritize tasks to meet response expectations
  • Assist with coverage during high-volume periods or team absences
  • Participate in team meetings and ongoing training
  • Complete additional assignments and projects as directed


ASSIGNED AREAS OF FOCUS

(Designated by Manager; all CSS team members support across channels as needed)

Email & Chat

  • Support the majority of customer inquiries through email and chat
  • Ensure timely, accurate responses and clear resolution paths
  • Handle questions, concerns, and order support with attention to detail
  • Maintain organized and thorough documentation within the platform
  • Monitor and respond to customer reviews as assigned

Social Media & Phones

  • Support customer interactions across social platforms and phone channels
  • Engage with customers in a way that reflects brand voice and tone
  • Monitor activity, respond to inquiries, and identify engagement opportunities
  • Provide a consistent and positive experience across public-facing channels
  • Escalate or route conversations as needed

Customer Resolutions & Support

  • Manage shipping protection claims, chargebacks, and order-related concerns
  • Resolve issues related to shipping, missing items, and delivery exceptions
  • Review and respond to customer feedback and reviews as assigned
  • Research and follow through on more complex customer situations
  • Maintain accurate documentation and ensure clear resolution outcomes
  • Identify patterns or recurring issues and share insights with the team
  • Step in to support other channels during high-volume periods or as needed


PERFORMANCE EXPECTATIONS

  • Maintain consistent, timely responses within assigned responsibilities
  • Communicate in a way that reflects Beddy’s brand voice and values
  • Demonstrate accuracy in applying policies and documenting interactions
  • Show ownership of assigned work and follow through to completion
  • Stay informed on product updates, processes, and team communication
  • Be adaptable and willing to support shifting team needs
  • Contribute to a positive, collaborative team environment
  • Identify opportunities to improve the customer experience and share feedback


REQUIREMENTS

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred (or equivalent experience)
  • Experience with customer service platforms such as Gorgias or similar tools preferred
  • Familiarity with social media platforms (Instagram, Facebook, TikTok) preferred
  • Basic proficiency in Google Workspace and/or Microsoft Office
  • Strong written and verbal communication skills
  • Ability to self-manage, prioritize, and complete tasks accurately and on time
  • Comfortable working both independently and as part of a team
  • Positive, solutions-oriented approach to customer interactions
  • Reliable internet access for remote work (every Friday)

COMPENSATION AND BENEFITS

  • Health, dental, vision, and life insurance
  • Paid time off and paid holidays
  • Employee product discount
  • Schedule: Monday–Thursday in office (South Jordan, UT area), Friday remote.